Bad customer service. What happened to greeting people and looking up and acknowledging . Customer service is 👎
Atmosphere: 1
Food: 3
Service: 1
Kristen Marie
Ordered online and came in and at time it said to come in and they said they don't have our order and it wasn't showing up in their system. The refused to do anything about it and said there was nothing they could do so we left and we lost $35 because of it. This was our first time here and also our last time here. Staff was very unprofessional and no one could offer me a solution to get a refund.
Atmosphere: 1
Food: 1
Service: 1
Susie A
Surprisingly friendly and very customer service oriented! Great job management! A lot of the fast food drive thrus in the area(especially Lakeside)can learn alot from you guys!
my45acp1911
Use their free app for great deals. We usually get family chicken meals but we've also had bowls, quesadillas and tacos.
Good food and good service at a decent price if you take advantage of the deals in their app. The employees are always nice.
Atmosphere: 4
Food: 5
Service: 5
Fábio Coelho
I had a problem with my order, which was delivered to another address. When I asked the manager here at the establishment for help, the service was very poor. What a disappointment.
Service: 1
Elizabeth Dominguez
Love our local El Pollo. Tried their new salad, and it was super yummy. Staff is always friendly and working hard. And the inside is always super clean. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Veronica Rodriguez
I like this location but there is one person that just makes your day she is so helpful plus always so sweet and always has a smile on her face people like Jenny Vasquez just make the experience much better so thank u Jenny for your excellent service ☺️
Service: 5
Jennifer Cortez
I came in for lunch today and to start off the cashier was such a nice lady! Even though I don’t go to this location like once a month the cashier was so nice and she acted like I was a regular customer. She took her time to ask me how have I been doing since the last time I was there. It made me feel so welcomed. I bought myself my fresh chicken salad and it was so good! Like always it was so fresh and yummy! I appreciate the staff and the prices!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
J Pappas
Meal was excellent. Staff, very friendly. Lots of parking.
Atmosphere: 5
Food: 5
Service: 5
sara stiner
Person who waited on me was super kind. Atmosphere was well kept and food together were both a great value.
Parking: Ample parking easy walk up to the restaurant
Kid-friendliness: Would suit a family terrific
Wheelchair accessibility: Considerate and open floor plan for all
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken and Salad, Chips, Burrito
Love this location! I eat here a few times a week and the food is always delicious and fresh, and the General Manager, Ruben, is so polite!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Melanie C
I ordered and paid $1 extra for the spicy garlic parm saucy nuggets. Yet I hardly got any sauce, and the container they placed the nuggets in was not appropriate enough for the "so-called" extra sauce to drench the nuggets. VERY DISAPPOINTED. ??????
Food: 1
Service: 1
Lilybeth Lopez
This place is great! Always clean, friendly staff. Quick service and amazing food! Always come here for the the taco bowl! Luz is super friendly and accommodating ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
John McConnaughy
Basic, you get what is expected. They do have a person who watches and serves you while eating.
Atmosphere: 4
Food: 4
Service: 5
Steve Flores
Great meal. My double chicken tostada was excellent the facility was neat and clean.great atmosphere.
Wheelchair accessibility: Has wheelchair access ability
Bad customer service. What happened to greeting people and looking up and acknowledging . Customer service is 👎
Atmosphere: 1
Food: 3
Service: 1
Ordered online and came in and at time it said to come in and they said they don't have our order and it wasn't showing up in their system. The refused to do anything about it and said there was nothing they could do so we left and we lost $35 because of it. This was our first time here and also our last time here. Staff was very unprofessional and no one could offer me a solution to get a refund.
Atmosphere: 1
Food: 1
Service: 1
Surprisingly friendly and very customer service oriented! Great job management! A lot of the fast food drive thrus in the area(especially Lakeside)can learn alot from you guys!
Use their free app for great deals. We usually get family chicken meals but we've also had bowls, quesadillas and tacos.
Good food and good service at a decent price if you take advantage of the deals in their app. The employees are always nice.
Atmosphere: 4
Food: 5
Service: 5
I had a problem with my order, which was delivered to another address. When I asked the manager here at the establishment for help, the service was very poor. What a disappointment.
Service: 1
Love our local El Pollo. Tried their new salad, and it was super yummy. Staff is always friendly and working hard. And the inside is always super clean. Thank you.
Atmosphere: 5
Food: 5
Service: 5
I like this location but there is one person that just makes your day she is so helpful plus always so sweet and always has a smile on her face people like Jenny Vasquez just make the experience much better so thank u Jenny for your excellent service ☺️
Service: 5
I came in for lunch today and to start off the cashier was such a nice lady! Even though I don’t go to this location like once a month the cashier was so nice and she acted like I was a regular customer. She took her time to ask me how have I been doing since the last time I was there. It made me feel so welcomed. I bought myself my fresh chicken salad and it was so good! Like always it was so fresh and yummy! I appreciate the staff and the prices!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
Meal was excellent. Staff, very friendly.
Lots of parking.
Atmosphere: 5
Food: 5
Service: 5
Person who waited on me was super kind. Atmosphere was well kept and food together were both a great value.
Parking: Ample parking easy walk up to the restaurant
Kid-friendliness: Would suit a family terrific
Wheelchair accessibility: Considerate and open floor plan for all
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken and Salad, Chips, Burrito
Restaurantji Recommends
Love this location! I eat here a few times a week and the food is always delicious and fresh, and the General Manager, Ruben, is so polite!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
I ordered and paid $1 extra for the spicy garlic parm saucy nuggets. Yet I hardly got any sauce, and the container they placed the nuggets in was not appropriate enough for the "so-called" extra sauce to drench the nuggets. VERY DISAPPOINTED. ??????
Food: 1
Service: 1
This place is great! Always clean, friendly staff. Quick service and amazing food! Always come here for the the taco bowl! Luz is super friendly and accommodating ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Basic, you get what is expected. They do have a person who watches and serves you while eating.
Atmosphere: 4
Food: 4
Service: 5
Great meal. My double chicken tostada was excellent the facility was neat and clean.great atmosphere.
Wheelchair accessibility: Has wheelchair access ability
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
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