El Pollo Loco

9714 Mission Gorge Rd, Santee
(619) 873-1558

Recent Reviews

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sara stiner

Person who waited on me was super kind. Atmosphere was well kept and food together were both a great value.

Parking: Ample parking easy walk up to the restaurant

Kid-friendliness: Would suit a family terrific

Wheelchair accessibility: Considerate and open floor plan for all

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken and Salad, Chips, Burrito

Ashli T.

Love this location! I eat here a few times a week and the food is always delicious and fresh, and the General Manager, Ruben, is so polite!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Chicken Tostada Salad

Melanie C

I ordered and paid $1 extra for the spicy garlic parm saucy nuggets. Yet I hardly got any sauce, and the container they placed the nuggets in was not appropriate enough for the "so-called" extra sauce to drench the nuggets. VERY DISAPPOINTED. ??????

Food: 1

Service: 1

Lilybeth Lopez

This place is great! Always clean, friendly staff. Quick service and amazing food! Always come here for the the taco bowl! Luz is super friendly and accommodating ❤️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Chicken Tostada Salad

John McConnaughy

Basic, you get what is expected. They do have a person who watches and serves you while eating.

Atmosphere: 4

Food: 4

Service: 5

Steve Flores

Great meal. My double chicken tostada was excellent the facility was neat and clean.great atmosphere.

Wheelchair accessibility: Has wheelchair access ability

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Double Chicken Tostada Salad

Nayely Molina

Super delicious food and excellent service
Customer…. Super recommended…. The best branch

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Chicken Tostada Salad

Tim Stanton

I ordered my usual Queso Burrito but forgot to update my location...I usually order from a location by work in Carlsbad 45 minutes away, not Santee. I realized my mistake but had no way to cancel. I went inside, told them I ordered from the wrong location and showed them the order on my phone in the app. The manager Ruben called the Carlsbad location and told them not to make the burrito, that he would fulfill the order from his location in Santee. I didn't even have to cancel and reorder, he just took care of it. Awesome customer service! And the burrito was delicious as usual.

Atmosphere: 5

Food: 5

Service: 5

Rosario Zamora

Cashier Rubén excellent service 5 stars…

Atmosphere: 5

Food: 5

Service: 5

Rhina Bonilla

Thank you Rubén for your good services

Atmosphere: 5

Food: 5

Service: 5

Rosa Ibarra

My family loves this place, Luz is always smiling and welcoming when we come in.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Chicken Tostada Salad

Rosa Gallegos

My family loves this place, Luz is always smiling and welcoming when we come in.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Chicken Tostada Salad

matt nolasco

Great service...

Atmosphere: 5

Food: 5

Service: 5

Karlee Brandon

I am not sure how this location has a good rating. I ordered a double chicken avocado tostada with no salsa Fresca with a side green salsa (which she confirmed twice), two churros, and a regular Dr Pepper. I received my tostada with double dry overcooked chicken with salsa Fresca and no green salsa, two stale churros, and I’m pretty sure my Dr Pepper was mixed with what tasted like Pepsi (I was scared to keep drinking it). Very disappointed and scared to go back because my drink did not taste right.

Food: 2

Service: 1

Irvin Miranda

Had a great experience good customer service through out the wait very much appreciated

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pollo Bowl

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