The owner of this jack in the box is now extorting their customers by charging 25 cents a sauce packet at the window. Sad business' are stooping to low tactics to squeeze profits. Food taste like the oil has not been changed in a long time. Won't go back to this location.
Atmosphere: 1
Food: 2
Service: 1
christian de la paz
Clean fast and decent compared to other fast food locations
Atmosphere: 4
Food: 4
Service: 5
T
Dietary restrictions: Not much for gluten-free options or vegan.Wheelchair accessibility: Available parking, easy entry, inside dining has ample space.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Sandwich
paul kassel
Good enough to eat.
Atmosphere: 4
Food: 4
Service: 3
Mike McMahon
I got the Ultimate Breakfast Sandwich and it was delicious.
Food: 5
Service: 5
Bonnie Smith (Busy Bees Permit Services)
Fast friendly service always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Rolls, Onion Rings, Sourdough Jack, Dr Pepper, Ultimate Cheeseburger, Two Tacos
Susie Villegas
I always know what to expect here?
Brent Barrett
Great location and friendly staff. Always stop
Atmosphere: 5
Food: 5
Service: 5
James Nugent
Dear Jack in the Box Corporate OfficeDate: November 26, 2023Dear Jack in the Box Management,I am writing to express my dissatisfaction with the service and recurring errors at the Jack in the Box location at 8500 Magnolia Ave, Santee, CA 92071.Incident Date: November 26, 2023On the mentioned date, I placed an order totaling $19.03, which included 2 tacos, a Bacon Swiss Buttery Burger, 8 nuggets, and 5 churros. Upon arriving home, I realized that instead of the Bacon Swiss Buttery Burger, I received a $3 breakfast burger. This was not what I ordered or paid for.Immediate Response and Issue:I promptly called the store to address this error. The manager, identified as Mayra or Maira, answered the call. I explained the situation and expressed my concern that such errors have been a recurring issue. Initially, she offered to replace the burger but asked for my name and phone number. When I insisted on a refund due to the frequency of such mistakes, her response was unprofessional and dismissive. She refused to take down my information unless it was for a replacement burger and stated that I would need to return immediately if I wanted a refund, as she was leaving soon.This response was not only unhelpful but also rude. Her refusal to accommodate a reasonable request and the abrupt termination of our call were both unacceptable and unprofessional.Expectations and Resolution:As a regular customer, I am extremely disappointed with the level of service and the lack of accountability in rectifying mistakes. It is disheartening that such issues are not taken seriously, affecting the overall customer experience.I would like to request that this matter be looked into, and appropriate actions are taken to improve service quality and order accuracy at this location. I also expect a formal apology for the inconvenience caused and a refund for the incorrect item.Thank you for your attention to this matter. I hope to see improvements that will restore my confidence in your brand.Sincerely, James N (please contact me)
Atmosphere: 1
Food: 1
Service: 1
Daniel Anderson
I ordered 2 Jumbo Jack meals that cost $23! On top of that, the food was poor quality with bland flavor and was basically bread, patty, and pickles. The app did not apply a falsifying 20% off. I would give 0 stars.
Stood in line today 10/5/23 @ 1:15pm and was told by 4 different employees they’d be right with me. There began to form a line behind me when I walked in I was the only customer. Now there’s 5 people in line and I haven’t even been spoken to other than “one moment”(x4). I walked out, I go to this Jack in the box a lot but will not go back after seeing how much they truly care about their jobs and the customers they serve. Do your self a favor and save yourself some time and money and go somewhere elseWhere they actually appreciate their customers.
Atmosphere: 1
Service: 1
Definitely Not Hunter Utley
This location is always great.
Atmosphere: 5
Food: 5
Service: 5
John John
Bunch of kid working and don’t have any sort of customer service skills. Little girl was training someone and talking rude about customer's to the new trainee. Multiple employees were joking around on the head set for over 15 min that I was waiting for my order. No one was in the lobby but me. No reason for the order to take forever.
Atmosphere: 1
Food: 1
Service: 1
Mark Edwards
No customer service in dining horribleOnly takes care of drive thruNo communication or
Atmosphere: 1
Service: 1
min Mendza
Waited a long time in the drive thru for them to say they didn’t have Oreo shakes. Lazy as$ workers. Can’t stand lazy workers. I was going to order a large order but cancel since they were too lazy to make a shake.
The owner of this jack in the box is now extorting their customers by charging 25 cents a sauce packet at the window. Sad business' are stooping to low tactics to squeeze profits. Food taste like the oil has not been changed in a long time. Won't go back to this location.
Atmosphere: 1
Food: 2
Service: 1
Clean fast and decent compared to other fast food locations
Atmosphere: 4
Food: 4
Service: 5
Dietary restrictions: Not much for gluten-free options or vegan.Wheelchair accessibility: Available parking, easy entry, inside dining has ample space.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Sandwich
Good enough to eat.
Atmosphere: 4
Food: 4
Service: 3
I got the Ultimate Breakfast Sandwich and it was delicious.
Food: 5
Service: 5
Fast friendly service always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Rolls, Onion Rings, Sourdough Jack, Dr Pepper, Ultimate Cheeseburger, Two Tacos
I always know what to expect here?
Great location and friendly staff. Always stop
Atmosphere: 5
Food: 5
Service: 5
Dear Jack in the Box Corporate OfficeDate: November 26, 2023Dear Jack in the Box Management,I am writing to express my dissatisfaction with the service and recurring errors at the Jack in the Box location at 8500 Magnolia Ave, Santee, CA 92071.Incident Date: November 26, 2023On the mentioned date, I placed an order totaling $19.03, which included 2 tacos, a Bacon Swiss Buttery Burger, 8 nuggets, and 5 churros. Upon arriving home, I realized that instead of the Bacon Swiss Buttery Burger, I received a $3 breakfast burger. This was not what I ordered or paid for.Immediate Response and Issue:I promptly called the store to address this error. The manager, identified as Mayra or Maira, answered the call. I explained the situation and expressed my concern that such errors have been a recurring issue. Initially, she offered to replace the burger but asked for my name and phone number. When I insisted on a refund due to the frequency of such mistakes, her response was unprofessional and dismissive. She refused to take down my information unless it was for a replacement burger and stated that I would need to return immediately if I wanted a refund, as she was leaving soon.This response was not only unhelpful but also rude. Her refusal to accommodate a reasonable request and the abrupt termination of our call were both unacceptable and unprofessional.Expectations and Resolution:As a regular customer, I am extremely disappointed with the level of service and the lack of accountability in rectifying mistakes. It is disheartening that such issues are not taken seriously, affecting the overall customer experience.I would like to request that this matter be looked into, and appropriate actions are taken to improve service quality and order accuracy at this location. I also expect a formal apology for the inconvenience caused and a refund for the incorrect item.Thank you for your attention to this matter. I hope to see improvements that will restore my confidence in your brand.Sincerely, James N (please contact me)
Atmosphere: 1
Food: 1
Service: 1
I ordered 2 Jumbo Jack meals that cost $23! On top of that, the food was poor quality with bland flavor and was basically bread, patty, and pickles. The app did not apply a falsifying 20% off. I would give 0 stars.
Food: 1
Service: 1
Restaurantji Recommends
Stood in line today 10/5/23 @ 1:15pm and was told by 4 different employees they’d be right with me. There began to form a line behind me when I walked in I was the only customer. Now there’s 5 people in line and I haven’t even been spoken to other than “one moment”(x4). I walked out, I go to this Jack in the box a lot but will not go back after seeing how much they truly care about their jobs and the customers they serve. Do your self a favor and save yourself some time and money and go somewhere elseWhere they actually appreciate their customers.
Atmosphere: 1
Service: 1
This location is always great.
Atmosphere: 5
Food: 5
Service: 5
Bunch of kid working and don’t have any sort of customer service skills. Little girl was training someone and talking rude about customer's to the new trainee. Multiple employees were joking around on the head set for over 15 min that I was waiting for my order. No one was in the lobby but me. No reason for the order to take forever.
Atmosphere: 1
Food: 1
Service: 1
No customer service in dining horribleOnly takes care of drive thruNo communication or
Atmosphere: 1
Service: 1
Waited a long time in the drive thru for them to say they didn’t have Oreo shakes. Lazy as$ workers. Can’t stand lazy workers. I was going to order a large order but cancel since they were too lazy to make a shake.
Atmosphere: 1
Food: 1
Service: 1