My sandwiches were literally given to me without meat.
Atmosphere: 1
Food: 1
Service: 1
Robin Royak
They are turning away from human contact. Waited for 10 minutes to place an order and eventually had to do it on the kiosk. Hate being forced to do that!!!!
Atmosphere: 1
Food: 5
Service: 1
Garnet Hazen
Definitely alot cleaner than some others I have been to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets, Big Mac, Mcdouble, Egg Mcmuffin
Audrey Pena
Ordered drive-thru for my granddaughter's happy meal. They got the order right, food was up fast, friendly staff. No complaints.
Food: 5
Service: 5
Jessica Castro
They no longer take orders inside at the register you have to do it all on a kiosk.
Leanne Martinez
Yeah this one sucks. It’s mainly the rude staff and food handling. Just go down the way to the one on fletcher pkwy. They’ve improved a lot.
Atmosphere: 1
Food: 1
Service: 1
Sean Sadler
We tried to order from the self service kiosk but it dosent have the options we needed. After waiting at the register to order they Straight up REFUSED to take my order at the register! Said quote" were doing this now" Walked us over to the self service kiosk and said I can help you get anything you need here. Very 1st item requested they could not find. After fumbling thru the menu for a while they asked for help from another person. IM NOT A FAST FOOD EMPLOYEE, STOP MAKING DO ANOTHER JOB!!. Did you lower price at all for me to be doing any extra work? Nope.It's just ridiculous that they want even more from us while giving us less and less. Super disappointed and will actively discourage people from going to this mc donalds. The drive to El cajon or lakeside is worth it.Side note, there was someone else there that was able to order at the kiosk but was paying in cash in which case the employee has to take the order ticket repunch it into the register anyway. It's people literally walking in circles in the name of saving money.
Atmosphere: 1
Food: 1
Service: 1
Cheri Lazos
I walked into the restaurant instead of going through the drive thru and was very disappointed to find that McDonald's is forcing customers to order via digital machines. What has happened to hiring people to provide personal customer service? The one person that was there so you could pay for your food with cash was very nice. I asked her if people could order with her as opposed to using the machines. She said management was highly discouraging them from doing that. She said they would help people with the machines. However, no one offered assistance, and I had a question. I will only use the drive thru going forward. Then, at least, I will get a person to talk to.
Atmosphere: 1
Food: 4
Service: 1
Jamison Culp
Always too busy and no staff. And now they can't even properly cook their food.
If I could give this place zero stars for food and service, I would. First of all, the establishment itself is very clean and taken care of. But the staff? Rude and plain disrespectful. After standing at the counter for almost 10 minutes, simply waiting to ask a question I had to say excuse me to one of the workers, which in return I was ignored. These employees made eye contact with me multiple times and continued to ignore not only me, but other patrons waiting to be helped. When, after three times of me asking for salt, because my fries were not salted whatsoever, I finally received the item, the employee aggressively threw it in my food bag I was holding and said “you should have asked for it when you ordered”. How am I supposed to predict that my fries will not be salted and will therefore need to order some? If you are looking for, not even excellent, but mediocre service, this is still not the place you should go.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Chicken Mcnuggets
Dawn Smith
Employees are helpful and do what they can for their
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Quarter Pounder with Cheese
Hdhdu Hdhdhf
Navany was so nice she bought our food to us, Amazing service, funny Overall, she's a wonderful person. I would come back here.
Atmosphere: 5
Food: 5
Service: 5
Bobbie Malo
Around 9-10pm On 1/03/24 I had delivered an order through the McDonald’s app and I had got a completely different order. Nothing in the bag was anything I had ordered from this store. I had called back to see if I can pick up my order or get my name written down for a pick up in the morning because it was close to closing time and the lady was being rude over the phone saying they cannot give out the food again. The thing is is that it was never given out. If u want the correct food I suggest u order from a different store. Very unprofessional ? spent 30$ to not receive anything but a rude conversation is crazy.
Food: 1
Service: 1
Recommended dishes: Cheeseburger, World Famous Fries, Chicken Mcnuggets
My sandwiches were literally given to me without meat.
Atmosphere: 1
Food: 1
Service: 1
They are turning away from human contact. Waited for 10 minutes to place an order and eventually had to do it on the kiosk. Hate being forced to do that!!!!
Atmosphere: 1
Food: 5
Service: 1
Definitely alot cleaner than some others I have been to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets, Big Mac, Mcdouble, Egg Mcmuffin
Ordered drive-thru for my granddaughter's happy meal. They got the order right, food was up fast, friendly staff. No complaints.
Food: 5
Service: 5
They no longer take orders inside at the register you have to do it all on a kiosk.
Yeah this one sucks. It’s mainly the rude staff and food handling. Just go down the way to the one on fletcher pkwy. They’ve improved a lot.
Atmosphere: 1
Food: 1
Service: 1
We tried to order from the self service kiosk but it dosent have the options we needed. After waiting at the register to order they Straight up REFUSED to take my order at the register! Said quote" were doing this now" Walked us over to the self service kiosk and said I can help you get anything you need here. Very 1st item requested they could not find. After fumbling thru the menu for a while they asked for help from another person. IM NOT A FAST FOOD EMPLOYEE, STOP MAKING DO ANOTHER JOB!!. Did you lower price at all for me to be doing any extra work? Nope.It's just ridiculous that they want even more from us while giving us less and less. Super disappointed and will actively discourage people from going to this mc donalds. The drive to El cajon or lakeside is worth it.Side note, there was someone else there that was able to order at the kiosk but was paying in cash in which case the employee has to take the order ticket repunch it into the register anyway. It's people literally walking in circles in the name of saving money.
Atmosphere: 1
Food: 1
Service: 1
I walked into the restaurant instead of going through the drive thru and was very disappointed to find that McDonald's is forcing customers to order via digital machines. What has happened to hiring people to provide personal customer service? The one person that was there so you could pay for your food with cash was very nice. I asked her if people could order with her as opposed to using the machines. She said management was highly discouraging them from doing that. She said they would help people with the machines. However, no one offered assistance, and I had a question. I will only use the drive thru going forward. Then, at least, I will get a person to talk to.
Atmosphere: 1
Food: 4
Service: 1
Always too busy and no staff. And now they can't even properly cook their food.
Atmosphere: 1
Food: 1
Service: 1
Order big fries got home a there ewre
Food: 1
Service: 1
Restaurantji Recommends
Waited in drive thru for 15?min no service!
Atmosphere: 1
Food: 1
Service: 1
If I could give this place zero stars for food and service, I would. First of all, the establishment itself is very clean and taken care of. But the staff? Rude and plain disrespectful. After standing at the counter for almost 10 minutes, simply waiting to ask a question I had to say excuse me to one of the workers, which in return I was ignored. These employees made eye contact with me multiple times and continued to ignore not only me, but other patrons waiting to be helped. When, after three times of me asking for salt, because my fries were not salted whatsoever, I finally received the item, the employee aggressively threw it in my food bag I was holding and said “you should have asked for it when you ordered”. How am I supposed to predict that my fries will not be salted and will therefore need to order some? If you are looking for, not even excellent, but mediocre service, this is still not the place you should go.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Chicken Mcnuggets
Employees are helpful and do what they can for their
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Quarter Pounder with Cheese
Navany was so nice she bought our food to us, Amazing service, funny Overall, she's a wonderful person. I would come back here.
Atmosphere: 5
Food: 5
Service: 5
Around 9-10pm On 1/03/24 I had delivered an order through the McDonald’s app and I had got a completely different order. Nothing in the bag was anything I had ordered from this store. I had called back to see if I can pick up my order or get my name written down for a pick up in the morning because it was close to closing time and the lady was being rude over the phone saying they cannot give out the food again. The thing is is that it was never given out. If u want the correct food I suggest u order from a different store. Very unprofessional ? spent 30$ to not receive anything but a rude conversation is crazy.
Food: 1
Service: 1
Recommended dishes: Cheeseburger, World Famous Fries, Chicken Mcnuggets