Yesterday, as we often do, we ordered two Cinnamon Crunch Bagels in the drive thru. Something obviously changed, as what used to be delicious, was now disgusting. I researched this issue on the internet & found many others complaint about the change in the taste of various Panera Bagels. Unbelievable how Panera Management can change what used to be a superior product into garbage.
Food: 1
Service: 5
ethar gabola
If there was less than a zero, I would have added it for a review the service was extremely horrible and people over there are not respectful. Utensils were so filthy, one even had a piece of cheddar broccoli soup on it.I had to ask for disposable to even use any. They got all my order wrong, and when the food finally came out it was cold and it was not busy at all three families max. The manager named Deshawn is extremely disrespectful, i asked for my order to be right he answered with disrespect and attitude “this is my store” for us only wanting what we paid for.i just wanted a good experience and time with my family for breakfast they truly ruined my day. Im usually not the type to be a inconvenience but i was truly taken aback and the manger or worker or whatever he is should not be working in customer service if he does not know how to treat anyone right. Im extremely disappointed and i definitely will not be coming back and i hope they do better.
Atmosphere: 1
Food: 1
Service: 1
James Sheddy
Really disappointing. Went here around 30 minutes before they closed and it really showed that they put zero effort into our food— especially for the price. Don’t get me wrong, Panera definitely has their good days but man this made me sad. Grilled cheese was burnt with the bread completely uneven, my chicken sandwich was thrown together with zero effort- missing 2 ingredients, and the mac and cheese along with the soup was just plain cold. Please do better, Panera🙏
Atmosphere: 3
Food: 1
Service: 2
Denis Zverev
Bought salad with extras. Really small portion. I buy this salad with this extras all the time in different Panera bread restaurants all the time but in this one I was disappointed. Looks like it was the last ingredients in this store otherwise I don't understand why they don't add food.. I'm afraid to imagine what the salad looks like without all these additions. It would probably be half a plate of salad.
Atmosphere: 4
Food: 3
Service: 4
Christine Tripoli
Wonderful evening at Panera! Wasn't crowded, we were able to have a conversation and hear each other talk with low music playing in the background. Athara (I hope I am spelling it correctly) provided amazing service. She was friendly, helped us with our order, and assisted us with cleaning up. I ordered the cheesesteak sandwich, creamy tomato soup, apple, and blueberry lavender lemonade. Everything was delicious and brought out quickly. The entire dining experience was enjoyable.
Atmosphere: 5
Food: 5
Service: 5
Ashley Barber
It never fails, but santee location ALWAYS forgets part of our drive thru order. We have had to make multiple trips back to the restaurant. I always feel bad taking our time to check the bag before leaving because they take forever to get it out and the line is backed up. Happened again tonight, and this will be the last time we go there.
Food: 3
Service: 1
Garnet Howlett
This is the first time I’ve ever had food from Pantera. I’m visiting from out of country. We had the food delivered. I have to say that I was totally disappointed in the meal I received. The French onion soup was supposed to have cheese & croutons, but it was just onion broth. My cranberry walnut chicken salad sandwich looked like it was thrown together by someone who hated their job. It was a scoop of the salad put onto the bread and not even spread. It looks like the forgot to add the lettuce and it was just thrown all around the outside of the sandwich then wrapped up. If I had done in and gotten this meal, I’d have sent it back, and trust me, I’m not that fussy of a person. I rarely complain about my meal.
Food: 1
Service: 1
Alejandro M
They almost charged me for the water, but they told him bad things!
Atmosphere: 5
Food: 5
Service: 5
Jeannie Schwab
I’m not sure what is going on or if I got them on a bad night but it took over 25 minutes to pick up my online drive thru order. The app said it was ready yet I pulled up and it wasnt. They had to verify my order and last name over 3x. I got two meals, nothing more than usual. It was really disappointing and ruined the expectation that an online order would be accurate and more efficient.
Panera should absolutely be ashamed of what they do. The price gouging on the food vice what you are given. I get that the economy sucks, but come on people, what a rip off!
Food: 2
Jacob Gertonson
Great place to get soup.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
Kassi Hill
Good but expensive
Atmosphere: 3
Food: 3
Service: 3
Dolores Lane
Had the french dipper. The price was 13.79 for a whole sandwich. This whole sandwich was the size of a half at subway. There was very little meat. It was served with french onion soup with hardly any juice. Therefore, I could like dip the sandwich until the end. I do not recommend this sandwich . My husband got a half tuna sandwich. Not very good. It was very small and was too expensive for the size and the taste.
Atmosphere: 5
Food: 2
Service: 5
M M
I went in there with my two kids tonight. We went to the restroom, and something happened to our food while we were in there. The cooks in the back were so sweet and kind and helped fix the problem right away.
Good today
Yesterday, as we often do, we ordered two Cinnamon Crunch Bagels in the drive thru. Something obviously changed, as what used to be delicious, was now disgusting. I researched this issue on the internet & found many others complaint about the change in the taste of various Panera Bagels. Unbelievable how Panera Management can change what used to be a superior product into garbage.
Food: 1
Service: 5
If there was less than a zero, I would have added it for a review the service was extremely horrible and people over there are not respectful. Utensils were so filthy, one even had a piece of cheddar broccoli soup on it.I had to ask for disposable to even use any. They got all my order wrong, and when the food finally came out it was cold and it was not busy at all three families max. The manager named Deshawn is extremely disrespectful, i asked for my order to be right he answered with disrespect and attitude “this is my store” for us only wanting what we paid for.i just wanted a good experience and time with my family for breakfast they truly ruined my day. Im usually not the type to be a inconvenience but i was truly taken aback and the manger or worker or whatever he is should not be working in customer service if he does not know how to treat anyone right. Im extremely disappointed and i definitely will not be coming back and i hope they do better.
Atmosphere: 1
Food: 1
Service: 1
Really disappointing. Went here around 30 minutes before they closed and it really showed that they put zero effort into our food— especially for the price. Don’t get me wrong, Panera definitely has their good days but man this made me sad. Grilled cheese was burnt with the bread completely uneven, my chicken sandwich was thrown together with zero effort- missing 2 ingredients, and the mac and cheese along with the soup was just plain cold. Please do better, Panera🙏
Atmosphere: 3
Food: 1
Service: 2
Bought salad with extras. Really small portion. I buy this salad with this extras all the time in different Panera bread restaurants all the time but in this one I was disappointed. Looks like it was the last ingredients in this store otherwise I don't understand why they don't add food.. I'm afraid to imagine what the salad looks like without all these additions. It would probably be half a plate of salad.
Atmosphere: 4
Food: 3
Service: 4
Wonderful evening at Panera! Wasn't crowded, we were able to have a conversation and hear each other talk with low music playing in the background. Athara (I hope I am spelling it correctly) provided amazing service. She was friendly, helped us with our order, and assisted us with cleaning up. I ordered the cheesesteak sandwich, creamy tomato soup, apple, and blueberry lavender lemonade. Everything was delicious and brought out quickly. The entire dining experience was enjoyable.
Atmosphere: 5
Food: 5
Service: 5
It never fails, but santee location ALWAYS forgets part of our drive thru order. We have had to make multiple trips back to the restaurant. I always feel bad taking our time to check the bag before leaving because they take forever to get it out and the line is backed up. Happened again tonight, and this will be the last time we go there.
Food: 3
Service: 1
This is the first time I’ve ever had food from Pantera. I’m visiting from out of country. We had the food delivered. I have to say that I was totally disappointed in the meal I received. The French onion soup was supposed to have cheese & croutons, but it was just onion broth. My cranberry walnut chicken salad sandwich looked like it was thrown together by someone who hated their job. It was a scoop of the salad put onto the bread and not even spread. It looks like the forgot to add the lettuce and it was just thrown all around the outside of the sandwich then wrapped up. If I had done in and gotten this meal, I’d have sent it back, and trust me, I’m not that fussy of a person. I rarely complain about my meal.
Food: 1
Service: 1
They almost charged me for the water, but they told him bad things!
Atmosphere: 5
Food: 5
Service: 5
I’m not sure what is going on or if I got them on a bad night but it took over 25 minutes to pick up my online drive thru order. The app said it was ready yet I pulled up and it wasnt. They had to verify my order and last name over 3x. I got two meals, nothing more than usual. It was really disappointing and ruined the expectation that an online order would be accurate and more efficient.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
Panera should absolutely be ashamed of what they do. The price gouging on the food vice what you are given. I get that the economy sucks, but come on people, what a rip off!
Food: 2
Great place to get soup.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
Good but expensive
Atmosphere: 3
Food: 3
Service: 3
Had the french dipper. The price was 13.79 for a whole sandwich. This whole sandwich was the size of a half at subway. There was very little meat. It was served with french onion soup with hardly any juice. Therefore, I could like dip the sandwich until the end. I do not recommend this sandwich . My husband got a half tuna sandwich. Not very good. It was very small and was too expensive for the size and the taste.
Atmosphere: 5
Food: 2
Service: 5
I went in there with my two kids tonight. We went to the restroom, and something happened to our food while we were in there. The cooks in the back were so sweet and kind and helped fix the problem right away.
Service: 5
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