Horrible service lady was rude and she looked like the manager
Service: 1
Daniel P
I prefer the salads. Points deducted for homeless camping on property
Atmosphere: 1
Food: 5
Service: 5
Brandon Fountain
Check your account after going here. I just got breakfast there and noticed that the employees were acting shady. They held on to my debit card a little too long so I checked my account when I got to work and seen that they charged my card twice. Someone bought themselves breakfast with my card too. I’m disputing it with my bank but I’ll never go back to this location.
Atmosphere: 1
Food: 4
Service: 1
Real Reviews
Lady on the microphone was very unprofessional for starters, horrible service. when I got to unpack my food at home, I found a smashed breakfast baconator. Everything else was fine, ok in quality but I called in to see what I can do about a replacement item sense I couldn't eat what I paid for and the lady on the phone caught and attitude and gave me the run around over some food I paid for and hung up the phone. I highly recommend saving you money or going to a different location.
Atmosphere: 1
Food: 1
Service: 1
Phillip Sanders
My wife placed on online order, when we went to pick up the order they took a long time to make the order and the quality of the food and service was substandard and disappointing they dropped the ball
Atmosphere: 1
Food: 1
Service: 1
Parishia
I made two separate orders but said it was to stay. She bagged my food. Then I said, "Can you put these on a tray, it was to stay." She just handed the tray to me but wouldn't put my food on the tray for me. I hope this doesn't happen too often.
Atmosphere: 1
Food: 5
Service: 1
Isaac Hayes
The staff can be very standoffish and abrasive honestly they have lacked good friendly customer service not just with me I've experienced seeing it with others.
Atmosphere: 3
Food: 5
Service: 2
Azaryah Levi
Very disappointed. I have ordered food on the app, but the last few times its not showing up. I show my order from the app with the right location, but the manager and supervisor just being rude saying they wont, not couldn’t, wont help bc its not in their system. I’ve contacted corporate and will be contacting the district manager. Food has been half cooked as well.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Breakfast Burrito Bacon, Sausage Biscuit, Jr Bacon Cheeseburger
Ashley Ferguson
I visited the Santee location today with my co-worker. I want to start off by saying that Astrid who took our order was extremely nice and helpful and the rest of this review has NOTHING to do about her. After ordering our food, we decided to take it back to work instead of dining in. FIRST MISTAKE! When we got back to the office, I pulled my meal out of the bag in hopes to enjoy a delicious chicken sandwich, only to find a hamburger in the bag. Oops.. the restaurant made a mistake. No biggie, I will call them and let them know before heading back over. That's where my entire experience went SOUTH! I called and spoke with Dora, who claimed to be the restaurant manager. I let her know that I just went to eat my food and instead of a chicken sandwich, there was a hamburger in the bag. Dora argued with me stating she was the one that bagged the food, she remembers our conversation, and 100% knows she put a hamburger in the bag, chicken sandwich on top of that, french fries and chicken nuggets of top of that. I told her that didn't make sense because I did not order a hamburger at all, so why would she put a hamburger in the bag. She said the chicken sandwich is in the bag and you just need to look for it. She then said I must have mixed my bag up with my coworkers. Funny, she also ordered a chicken sandwich, so again, this does not explain the HAMBURGER in the bag. I told her I would bring her the hamburger for her to see. She said, what do you want? A chicken sandwich? I'll make you another one. At this time, I was so frustrated with the experience that my coworker took the phone and asked to speak to a manager. This is when she disclosed she was the manager. We told her she was being extremely disrespectful and should not treat customers like this. She told us we need to check the bag because she is positive she put a chicken sandwich in the bag. She told her we would be back in and she responded with I'll check my cameras and you check your bag because it's in there. Upon returning to the restaurant, we waited in line to be helped. Once we were next in line, the employee asked us if we were there for our chicken sandwich. We said yes and she handed us a bag. We asked to speak to the manager. When the manager came to the counter, she said yes? I asked her for her district managers name and phone number and she said it's on the receipt. I asked her to write it down for me and she said no, she is not allowed to give that information out. We asked to see the camera footage and she laughed and said no. I then showed her the hamburger and said I just would like you to see that this is not a chicken sandwich and is a hamburger. She was still convinced that she gave me the chicken sandwich. She started going through all the bags and pulled out the one that the employee just handed me and said ITS RIGHT HERE! I said that is the one she JUST handed to me. She said we'll it was here. I said do you really think I just went a made a hamburger to get a free chicken sandwich? She said I'll just give you another one and yelled to her staff, and puts some fries in there! I then showed her the receipt she gave me and said, where is the information for the district manager because nothing is on this receipt. She flipped the receipt over twice and then just put it to the side and pulled out another receipt from the printer and handed it to me and said AND MY NAME IS DORA OSUNA. THAT'S O-S-U-N-A and walked away. Worst experience ever. I will never be back to this location.
I didn’t think anything could be more gross than the jr bacon cheeseburger I ordered but then I encountered the curmudgeon they have at front counter.
Carri Escalante
They got my order wrong somehow I ended up with two small burgers.and they were yukky.
Food: 4
Service: 4
Gray Zelda
Went to try the new Kraby Patty Meal, it was such a rip off. Save your money. The tiny tiny pineapple frosty was disgusting. The meal had nothing special and didn't even taste good. Ordered cinnamon buns and that was gross too. Won't visit a Wendy's ever again!
Atmosphere: 1
Food: 1
Service: 1
bret o
The dining area is filthy and the soda machine doesn't work.
Horrible service lady was rude and she looked like the manager
Service: 1
I prefer the salads. Points deducted for homeless camping on property
Atmosphere: 1
Food: 5
Service: 5
Check your account after going here. I just got breakfast there and noticed that the employees were acting shady. They held on to my debit card a little too long so I checked my account when I got to work and seen that they charged my card twice. Someone bought themselves breakfast with my card too. I’m disputing it with my bank but I’ll never go back to this location.
Atmosphere: 1
Food: 4
Service: 1
Lady on the microphone was very unprofessional for starters, horrible service. when I got to unpack my food at home, I found a smashed breakfast baconator. Everything else was fine, ok in quality but I called in to see what I can do about a replacement item sense I couldn't eat what I paid for and the lady on the phone caught and attitude and gave me the run around over some food I paid for and hung up the phone. I highly recommend saving you money or going to a different location.
Atmosphere: 1
Food: 1
Service: 1
My wife placed on online order, when we went to pick up the order they took a long time to make the order and the quality of the food and service was substandard and disappointing they dropped the ball
Atmosphere: 1
Food: 1
Service: 1
I made two separate orders but said it was to stay. She bagged my food. Then I said, "Can you put these on a tray, it was to stay." She just handed the tray to me but wouldn't put my food on the tray for me. I hope this doesn't happen too often.
Atmosphere: 1
Food: 5
Service: 1
The staff can be very standoffish and abrasive honestly they have lacked good friendly customer service not just with me I've experienced seeing it with others.
Atmosphere: 3
Food: 5
Service: 2
Very disappointed. I have ordered food on the app, but the last few times its not showing up. I show my order from the app with the right location, but the manager and supervisor just being rude saying they wont, not couldn’t, wont help bc its not in their system. I’ve contacted corporate and will be contacting the district manager. Food has been half cooked as well.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Breakfast Burrito Bacon, Sausage Biscuit, Jr Bacon Cheeseburger
I visited the Santee location today with my co-worker. I want to start off by saying that Astrid who took our order was extremely nice and helpful and the rest of this review has NOTHING to do about her. After ordering our food, we decided to take it back to work instead of dining in. FIRST MISTAKE! When we got back to the office, I pulled my meal out of the bag in hopes to enjoy a delicious chicken sandwich, only to find a hamburger in the bag. Oops.. the restaurant made a mistake. No biggie, I will call them and let them know before heading back over. That's where my entire experience went SOUTH! I called and spoke with Dora, who claimed to be the restaurant manager. I let her know that I just went to eat my food and instead of a chicken sandwich, there was a hamburger in the bag. Dora argued with me stating she was the one that bagged the food, she remembers our conversation, and 100% knows she put a hamburger in the bag, chicken sandwich on top of that, french fries and chicken nuggets of top of that. I told her that didn't make sense because I did not order a hamburger at all, so why would she put a hamburger in the bag. She said the chicken sandwich is in the bag and you just need to look for it. She then said I must have mixed my bag up with my coworkers. Funny, she also ordered a chicken sandwich, so again, this does not explain the HAMBURGER in the bag. I told her I would bring her the hamburger for her to see. She said, what do you want? A chicken sandwich? I'll make you another one. At this time, I was so frustrated with the experience that my coworker took the phone and asked to speak to a manager. This is when she disclosed she was the manager. We told her she was being extremely disrespectful and should not treat customers like this. She told us we need to check the bag because she is positive she put a chicken sandwich in the bag. She told her we would be back in and she responded with I'll check my cameras and you check your bag because it's in there. Upon returning to the restaurant, we waited in line to be helped. Once we were next in line, the employee asked us if we were there for our chicken sandwich. We said yes and she handed us a bag. We asked to speak to the manager. When the manager came to the counter, she said yes? I asked her for her district managers name and phone number and she said it's on the receipt. I asked her to write it down for me and she said no, she is not allowed to give that information out. We asked to see the camera footage and she laughed and said no. I then showed her the hamburger and said I just would like you to see that this is not a chicken sandwich and is a hamburger. She was still convinced that she gave me the chicken sandwich. She started going through all the bags and pulled out the one that the employee just handed me and said ITS RIGHT HERE! I said that is the one she JUST handed to me. She said we'll it was here. I said do you really think I just went a made a hamburger to get a free chicken sandwich? She said I'll just give you another one and yelled to her staff, and puts some fries in there! I then showed her the receipt she gave me and said, where is the information for the district manager because nothing is on this receipt. She flipped the receipt over twice and then just put it to the side and pulled out another receipt from the printer and handed it to me and said AND MY NAME IS DORA OSUNA. THAT'S O-S-U-N-A and walked away. Worst experience ever. I will never be back to this location.
Horrible customer service and they’re really slow
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The chicken burgers were very dry.
Atmosphere: 5
Food: 3
Service: 5
I didn’t think anything could be more gross than the jr bacon cheeseburger I ordered but then I encountered the curmudgeon they have at front counter.
They got my order wrong somehow I ended up with two small burgers.and they were yukky.
Food: 4
Service: 4
Went to try the new Kraby Patty Meal, it was such a rip off. Save your money. The tiny tiny pineapple frosty was disgusting. The meal had nothing special and didn't even taste good. Ordered cinnamon buns and that was gross too. Won't visit a Wendy's ever again!
Atmosphere: 1
Food: 1
Service: 1
The dining area is filthy and the soda machine doesn't work.
Atmosphere: 1
Food: 3
Service: 3
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