I ordered a sandwich online today on wheat bread and I got it and it was on white bread and I didn’t realize until I got home and it was too late since they are almost closing now. I’m a diabetic so having the right bread is critical to my health. Supposed to be my cheat meal. A little disappointed. A little disappointed in the service as well. I walked in and asked for my order and the guy just turned the bag over and I confirmed it was mine and he handed it to me with attitude. I get it. It’s a long day and you’re almost done with the work day but still can be polite. I’ve always had a wonderful experience at jersey mikes but not today. :(
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Sandwich
Steve A.
Friendly Staff good service I had a chicken kahuna which has fair flavor but no spice Perhaps a few more jalapeños would help. Price have gone up two sandwiches were over 31 dollars
Ira Salimkhan
Bomb sandwiches....I highly recommend the # 99....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
I H.
Have been looking forward to getting a Jersey Mike's sub for a while! However, it wasn't at all as friendly and exciting as they claim it to be. Every one of the workers on the line (3 people total) were really rude. The first girl said "what do you want" when I said hello. She was banging the cheese, turkey and roast beef, she appeared angry. The middle guy making the sub put banana peppers instead of pickles and never put any mayo or bacon on the sandwich. If I wouldn't have asked for them, I'd had a dry sandwich with out bacon. I asked the cashier to add mayo and also asked if the bacon was extra. She said it was included in the price so I asked her to please put some on. With a big sigh, she added it. All three were very rude...drove quite a ways to get the sub....definitely NOT WORTH IT! This place needs some major intervention if they want to keep their customers!!! I could hear the guy behind me having trouble as well. Sorry I even bothered! Not good for business for sure! Terrible!!!
Mike Rotch
Whoever is making the sandwiches so damn wet with the vinegar... Are you okay? :(
Mike D.
Avoid this location at all cost. Super slow and unorganized. Always mess up our order and have "B" health rating. Their POS is always down so bring cash. I appreciate the owners concern and reaching out for more detail, however she did not leave contact info. E.g. email?
R S.
I just had the worst experience at this store. I put in an app order for ASAP and got there about 15 minutes later and I told them I was there. The young lady at the register told me I was early and then they proceeded to help everyone in the store before they bothered to start my order, even though they already knew I was there. Literally everyone else was gone before they even started it. I could've gotten in line and had my food quicker. A friend of mine went through the whole line while I waited and when my friend asked me if I already ordered the employee said again that my order wasn't due until 12:59 (which would have been another 20 minutes). #1-Proper customer service is to simply tell the customer that you'll work on it not that the customer is at fault for being too early. #2-Good customer service is to tell me to get in line because it will be faster or to start my order since they know I'm standing there. #3-Good customer service would be to maybe have 2 people making line orders and 1 person making online orders. #4-Would be not to have attitude and get smirky toward the customer because of your bad service. #5-Would be to offer the customer something to make them overlook the crap service and hopefully come back. I heard another employee tell the girl at the register to throw some cookies in the bag. That was the only moment of smart customer service, I wish I had caught her name. Of course the girl at the register didn't do that, bad customer service and a lost customer. I've had bad experiences here before but not bad enough to review. This is however the last time I'll ever use this location. I hope the location on Copper Hill is owned by someone else because the Copper Hill location is much much better.
Chris Z.
I just picked up a large sandwich.....$20 !!!!! You guys are insane!!!! Price gouging for no reason!
Erick Whiteside
Food and service is always great.
Atmosphere: 5
Food: 5
Service: 5
Richard H.
To start I'd like to say that I have never had poor service at any Jersey Mike's I have been to. Corporate must have their stuff together. That being said, today I walked into this location greeted with smiles and awesome energy. The sandwich was great as usual, but I wanted to thank both Carly and Brook for their excellent customer service. They were happy, up beat and fast. Thank you ladies. I will definitely be back.
I've had many a Jersey Mike's Cali Club, but the one I got from this store beats them all! Somehow not soggy, and the sandwich stayed intact all the way to the last bite. As someone who dislikes foods that fall apart, the construction of this sandwich made a big impression on me. Will be coming back!
John Aguer
First time and both of our sandwiches were awesome, along with the service.
Atmosphere: 5
Food: 5
Service: 5
Joy Y.
This place is so incredibly slow. They had about 4 people in line and the employees were so frazzled like it was packed. I wouldn't waste any time ordering ahead because I still had to wait longer than if I stayed in line. With all the jersey mikes spots in SCV this one is the worst one.
A M.
I went to this location after not being to Jersey Mike's in a very long time to redeem my free birthday meal (which is very generous!). The cashiers were handling the receipts with their gloves and then making the sandwiches and laying the receipts directly on the sandwiches! The oil from the sandwiches was making the paper and ink absorb into the sandwiches! It was the absolute grossest thing I've ever seen in a restaurant! I couldn't believe my eyes. I can't believe any sort of health inspector would allow that. I hate to be the guy who writes negative Yelp reviews but I hope I can help them realize how nasty that is and prevent a few people from eating some ink filled sandwiches. To top it off, I asked one of the workers to please not have the receipt make contact with the sandwich as I ordered it and she sort of passive aggressively shoved the receipt under my sandwich, so I had to ask them to please make another one without having a receipt touch it and it was very uncomfortable. I'm happy to accept a free sandwich for my birthday but I certainly won't be going back there. I probably ingested a bit of ink. Almost not even worth the free meal. Gross!
Remy P.
This place closes at 9 pm. The guy sees me walking and literally shuts the door in my face. Like I get it, you want to leave, but you are still technically open. It was incredibly rude and unprofessional of them to slam the door in someone's face. He clearly saw me but continued to walk away. He then walked behind the counter and pretended not to see me. He proceeded to shake his head and shrug his shoulders, adding insult to injury. It was a truly disappointing experience. Had he apologized I would not have been as irate as I am now. I had worked a long day and was rushing to pick up something to eat before going home. But I guess this establishment is too good for my money because slamming doors on customers is not the type of business model I would follow.
I ordered a sandwich online today on wheat bread and I got it and it was on white bread and I didn’t realize until I got home and it was too late since they are almost closing now. I’m a diabetic so having the right bread is critical to my health. Supposed to be my cheat meal. A little disappointed. A little disappointed in the service as well. I walked in and asked for my order and the guy just turned the bag over and I confirmed it was mine and he handed it to me with attitude. I get it. It’s a long day and you’re almost done with the work day but still can be polite. I’ve always had a wonderful experience at jersey mikes but not today. :(
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Sandwich
Friendly Staff good service I had a chicken kahuna which has fair flavor but no spice Perhaps a few more jalapeños would help. Price have gone up two sandwiches were over 31 dollars
Bomb sandwiches....I highly recommend the # 99....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Have been looking forward to getting a Jersey Mike's sub for a while! However, it wasn't at all as friendly and exciting as they claim it to be. Every one of the workers on the line (3 people total) were really rude. The first girl said "what do you want" when I said hello. She was banging the cheese, turkey and roast beef, she appeared angry. The middle guy making the sub put banana peppers instead of pickles and never put any mayo or bacon on the sandwich. If I wouldn't have asked for them, I'd had a dry sandwich with out bacon. I asked the cashier to add mayo and also asked if the bacon was extra. She said it was included in the price so I asked her to please put some on. With a big sigh, she added it. All three were very rude...drove quite a ways to get the sub....definitely NOT WORTH IT! This place needs some major intervention if they want to keep their customers!!! I could hear the guy behind me having trouble as well. Sorry I even bothered! Not good for business for sure! Terrible!!!
Whoever is making the sandwiches so damn wet with the vinegar... Are you okay? :(
Avoid this location at all cost. Super slow and unorganized. Always mess up our order and have "B" health rating. Their POS is always down so bring cash. I appreciate the owners concern and reaching out for more detail, however she did not leave contact info. E.g. email?
I just had the worst experience at this store. I put in an app order for ASAP and got there about 15 minutes later and I told them I was there. The young lady at the register told me I was early and then they proceeded to help everyone in the store before they bothered to start my order, even though they already knew I was there. Literally everyone else was gone before they even started it. I could've gotten in line and had my food quicker. A friend of mine went through the whole line while I waited and when my friend asked me if I already ordered the employee said again that my order wasn't due until 12:59 (which would have been another 20 minutes). #1-Proper customer service is to simply tell the customer that you'll work on it not that the customer is at fault for being too early. #2-Good customer service is to tell me to get in line because it will be faster or to start my order since they know I'm standing there. #3-Good customer service would be to maybe have 2 people making line orders and 1 person making online orders. #4-Would be not to have attitude and get smirky toward the customer because of your bad service. #5-Would be to offer the customer something to make them overlook the crap service and hopefully come back. I heard another employee tell the girl at the register to throw some cookies in the bag. That was the only moment of smart customer service, I wish I had caught her name. Of course the girl at the register didn't do that, bad customer service and a lost customer. I've had bad experiences here before but not bad enough to review. This is however the last time I'll ever use this location. I hope the location on Copper Hill is owned by someone else because the Copper Hill location is much much better.
I just picked up a large sandwich.....$20 !!!!! You guys are insane!!!! Price gouging for no reason!
Food and service is always great.
Atmosphere: 5
Food: 5
Service: 5
To start I'd like to say that I have never had poor service at any Jersey Mike's I have been to. Corporate must have their stuff together. That being said, today I walked into this location greeted with smiles and awesome energy. The sandwich was great as usual, but I wanted to thank both Carly and Brook for their excellent customer service. They were happy, up beat and fast. Thank you ladies. I will definitely be back.
Restaurantji Recommends
I've had many a Jersey Mike's Cali Club, but the one I got from this store beats them all! Somehow not soggy, and the sandwich stayed intact all the way to the last bite. As someone who dislikes foods that fall apart, the construction of this sandwich made a big impression on me. Will be coming back!
First time and both of our sandwiches were awesome, along with the service.
Atmosphere: 5
Food: 5
Service: 5
This place is so incredibly slow. They had about 4 people in line and the employees were so frazzled like it was packed. I wouldn't waste any time ordering ahead because I still had to wait longer than if I stayed in line. With all the jersey mikes spots in SCV this one is the worst one.
I went to this location after not being to Jersey Mike's in a very long time to redeem my free birthday meal (which is very generous!). The cashiers were handling the receipts with their gloves and then making the sandwiches and laying the receipts directly on the sandwiches! The oil from the sandwiches was making the paper and ink absorb into the sandwiches! It was the absolute grossest thing I've ever seen in a restaurant! I couldn't believe my eyes. I can't believe any sort of health inspector would allow that. I hate to be the guy who writes negative Yelp reviews but I hope I can help them realize how nasty that is and prevent a few people from eating some ink filled sandwiches. To top it off, I asked one of the workers to please not have the receipt make contact with the sandwich as I ordered it and she sort of passive aggressively shoved the receipt under my sandwich, so I had to ask them to please make another one without having a receipt touch it and it was very uncomfortable. I'm happy to accept a free sandwich for my birthday but I certainly won't be going back there. I probably ingested a bit of ink. Almost not even worth the free meal. Gross!
This place closes at 9 pm. The guy sees me walking and literally shuts the door in my face. Like I get it, you want to leave, but you are still technically open. It was incredibly rude and unprofessional of them to slam the door in someone's face. He clearly saw me but continued to walk away. He then walked behind the counter and pretended not to see me. He proceeded to shake his head and shrug his shoulders, adding insult to injury. It was a truly disappointing experience. Had he apologized I would not have been as irate as I am now. I had worked a long day and was rushing to pick up something to eat before going home. But I guess this establishment is too good for my money because slamming doors on customers is not the type of business model I would follow.