The male cashier was polite and helpful, but the woman making the drinks was extremely rude. She refused to provide the bathroom code until after I completed my purchase, despite there already being a line at the register.
While using the restroom, the motion-sensor light turned off, leaving the bathroom completely pitch black. I had been inside for less than five minutes. I waved my arms repeatedly while still on the toilet to try to activate the sensor, but the lights did not turn back on. They only came back on once I exited the stall and walked toward the door, forcing me to go back to flush and wash my hands.
This is a serious safety hazard. A dark bathroom poses a significant risk, especially for customers with disabilities, mobility issues, or visual impairments. Combined with the rude interaction, this made for a very uncomfortable and concerning experience.
Atmosphere: 1
Food: 1
Service: 1
Saifullah Zafari
Service is very slow
Atmosphere: 1
Food: 5
Service: 1
Zmrzlina Zolik
I ordered a caramel frappe and half of the drink is whipped cream.
yowl yowlxx
So slow we had to leave before getting the order.
Service: 1
Hridoy Rahman
Service not good
Atmosphere: 1
Food: 1
Service: 1
Arnil Nobab
service is very bad
Shahadat Hossein
Service was not good..
Dennis
Since they installed the new coffee machine (2-3 weeks, I think), firstly, the wait time has increased exponentially (I order plain black coffee; before, it took less time than the payment processing time - 30-40 seconds). Secondly, the quality of the coffee is inconsistent - once it was normal, 3 times it was almost like water, I had to pour it on the ground and go Peet's. I will gladly correct the review in the future.
Great Starbucks location. Clean, cozy, and always friendly staff. Drinks are made consistently well, and the service is fast. A nice place to stop for coffee or relax for a few minutes.
Atmosphere: 5
Food: 5
Service: 5
Carolynn Buda
Great coffee and food! Service was amazing!
Atmosphere: 5
Food: 5
Service: 5
Bill Acosta
I the store here in Vail and they make my drink right all the type and they always make sure the dogs get a pup cup every time
Atmosphere: 5
Food: 5
Service: 5
Jennifer J
Charged me and gave me a vente when I asked for a grande, handed me an extremely hot cup and then had to ask for a sleeve. (Do you want people to burn themselves???). Coffee and food isn't as good as it used to be- feel like I could have squeezed the oil out of the muffin. I wouldn't bother coming here again and this place might have put me off of Starbucks forever. Also- music too loud, environment too sterile, robots behind the counter. Starbucks used to be enjoyable and fun.
Atmosphere: 1
Food: 1
Service: 1
Marc Scillieri
Wow. Went through the drive through to pick up my wife’s English Breakfast with 1/2 cold Almond milk and my Pikes peak. Thinking all is well we leave for the Muir wood Forrest. By the time we get there my wife takes her first sip to find out she did not have tea but coffee. This made her very disappointed and started her day off not on the right foot. Be cautious of this Starbucks. Make sure you get what you asked for because they are easily distracted. By the way when we arrived we only noticed that no one was in the drive thru and only a customer or two was in the building. So not busy. And as we pulled up they asked us to wait for a minute. Kinda weird as they were serving no one. Guess that should have been a clue for us. We went back after we visited the forest and they did make it right but no sorry, nothing. Customer service you get a 0!
The male cashier was polite and helpful, but the woman making the drinks was extremely rude. She refused to provide the bathroom code until after I completed my purchase, despite there already being a line at the register.
While using the restroom, the motion-sensor light turned off, leaving the bathroom completely pitch black. I had been inside for less than five minutes. I waved my arms repeatedly while still on the toilet to try to activate the sensor, but the lights did not turn back on. They only came back on once I exited the stall and walked toward the door, forcing me to go back to flush and wash my hands.
This is a serious safety hazard. A dark bathroom poses a significant risk, especially for customers with disabilities, mobility issues, or visual impairments. Combined with the rude interaction, this made for a very uncomfortable and concerning experience.
Atmosphere: 1
Food: 1
Service: 1
Service is very slow
Atmosphere: 1
Food: 5
Service: 1
I ordered a caramel frappe and half of the drink is whipped cream.
So slow we had to leave before getting the order.
Service: 1
Service not good
Atmosphere: 1
Food: 1
Service: 1
service is very bad
Service was not good..
Since they installed the new coffee machine (2-3 weeks, I think), firstly, the wait time has increased exponentially (I order plain black coffee; before, it took less time than the payment processing time - 30-40 seconds). Secondly, the quality of the coffee is inconsistent - once it was normal, 3 times it was almost like water, I had to pour it on the ground and go Peet's. I will gladly correct the review in the future.
Atmosphere: 4
Food: 1
Service: 4
Solid drive-thru experience
great coffee
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
Great Starbucks location. Clean, cozy, and always friendly staff. Drinks are made consistently well, and the service is fast. A nice place to stop for coffee or relax for a few minutes.
Atmosphere: 5
Food: 5
Service: 5
Great coffee and food! Service was amazing!
Atmosphere: 5
Food: 5
Service: 5
I the store here in Vail and they make my drink right all the type and they always make sure the dogs get a pup cup every time
Atmosphere: 5
Food: 5
Service: 5
Charged me and gave me a vente when I asked for a grande, handed me an extremely hot cup and then had to ask for a sleeve. (Do you want people to burn themselves???). Coffee and food isn't as good as it used to be- feel like I could have squeezed the oil out of the muffin. I wouldn't bother coming here again and this place might have put me off of Starbucks forever. Also- music too loud, environment too sterile, robots behind the counter. Starbucks used to be enjoyable and fun.
Atmosphere: 1
Food: 1
Service: 1
Wow. Went through the drive through to pick up my wife’s English Breakfast with 1/2 cold Almond milk and my Pikes peak. Thinking all is well we leave for the Muir wood Forrest. By the time we get there my wife takes her first sip to find out she did not have tea but coffee. This made her very disappointed and started her day off not on the right foot. Be cautious of this Starbucks. Make sure you get what you asked for because they are easily distracted. By the way when we arrived we only noticed that no one was in the drive thru and only a customer or two was in the building. So not busy. And as we pulled up they asked us to wait for a minute. Kinda weird as they were serving no one. Guess that should have been a clue for us. We went back after we visited the forest and they did make it right but no sorry, nothing. Customer service you get a 0!
Atmosphere: 5
Food: 3
Service: 1
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