Their owner works the register and automatically adds a 20% tip to every order without the knowledge/consent of the customer. At the end of my order, she added the tip, without me knowing, and said something to the effect of “Is everything right?” as she flipped the screen for me to sign. I signed the receipt without questioning her confusing statement because the place was slammed. When I noticed on my receipt that there was a 20% tip added that I didn’t put, I brought it up to the owner. Her response to me was to tell me to pay attention better as the customer. Her actions felt sneaky and misleading. I would never return here. I expected a long wait (which was over and hour) due to the holiday traffic and limited places I was happy to wait, but the dishonesty part is what ruined it for me.
Alastair Chaffin
Great shake!
Kid-friendliness: Good
Atmosphere: 5
Food: 5
Service: 5
tim
Great food in an excellent setting.
Atmosphere: 5
Food: 5
Service: 5
Andrea
Waited over an hour both times for ok food and crappy service! Not worth the wait for all the attitude From the girls
Atmosphere: 1
Food: 2
Service: 1
Armando Lios
One of the best burgers had in a long time, highly recommend it to everyone, and the view is amazing 5/5
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Rene-Sance
Staff was extremely rude to my family and refused to correct a mistake with a tip, effectively robbing them. We've made several attempts to contact the owner with no response and more vitriol from staff.
I ordered the hot dog. Bland, tasteless fare.
Perhaps it has just been a bad week for them. Don't know...but after a calm, nice family weekend together at Shaver, it wasn't a great note to end on.
Addendum: Owner's response is blatantly false. We have not been contacted. We've contacted YOU, twice.
Your staff explained absolutely nothing and did not direct us to any signs about signing or any such matter. While waiting for our food, my family member noticed the mistake and went to the counter to speak with your employee. She was rude and at first sarcastically asked to take down my family member's name and number, and then misspelled it. When corrected, she threw the paper at my family member and stormed off. Another employee gave us her name, as she was just as shocked by her behavior as we were. Since we paid for the food, we ate it.
That gave me the impression that either you don't have any skill in choosing employees with character, or at the very least she was upset she had to work on a busy Sunday afternoon. Regardless, it was unacceptable.
Instead of responding to a customer with concern and decency, you've lied blatantly and completely. Shame on you.
P.S. the hot dog was bland. I get to decide about that, just in case you forgot how service works.
Atmosphere: 3
Food: 2
Service: 1
nate balogne
not worth the food for the cost
Atmosphere: 1
Food: 1
Service: 2
Kevin Ferguson
Been all across this land and by far their cheeseburger and fries I just had IMHO is the King of the hill of burgers. God
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Robert Pilarczyk
A must-see for gourmets of American cuisine. Delicious burgers with juicy meat and wonderful barbecue sauce. The sauce is made personally by the very nice owners according to their own recipe. I heartily recommend it.
Sadly never received my combo of onion rings and fries, fries we did get were way overdone, didnt get all the ranches i ordered and they were less than half full for 75 cents each which is just crazy, our burgers were dark pink and undercooked, and the lady giving us our food felt very rude shoving the bags out at us almost making stuff fall out then walking away ignoring us when we asked where our lemonade was overall was very disappointed and we normally love going there if im going to spend over 100 dollars on food at an establishment id like it to at least be edible and actually get my food I order.
Atmosphere: 2
Food: 2
Service: 1
Yiliang Cheng
The peppermint milkshake is ACE.
Atmosphere: 5
Food: 5
Service: 5
Steve Knutsen
We had a party of 19 show up at 12:30 on Saturday. They were very busy as usual. They took our individual orders and got them all to come together at the same time. The orders were loaded in a box and we took them off site to eat. We did not take the time to check the orders while at the Hut, gambling on if they were correct. To our pleasant surprise, they were even the correct amount of ranch dressings. Food was great! Thank you! You guys are the best!
Atmosphere: 5
Food: 5
Service: 5
Richard Vandenberg
Delicious burger cool little spot
Atmosphere: 5
Food: 5
Service: 5
Frank Bigelow
I always love going to the Hut. Pro tip - call ahead so you don't have to wait in the long line.
Parking: Limited parking in front. There is more street parking too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Burger, Fries, Hamburger, Fries Onion Rings
Their owner works the register and automatically adds a 20% tip to every order without the knowledge/consent of the customer. At the end of my order, she added the tip, without me knowing, and said something to the effect of “Is everything right?” as she flipped the screen for me to sign. I signed the receipt without questioning her confusing statement because the place was slammed. When I noticed on my receipt that there was a 20% tip added that I didn’t put, I brought it up to the owner. Her response to me was to tell me to pay attention better as the customer. Her actions felt sneaky and misleading. I would never return here. I expected a long wait (which was over and hour) due to the holiday traffic and limited places I was happy to wait, but the dishonesty part is what ruined it for me.
Great shake!
Kid-friendliness: Good
Atmosphere: 5
Food: 5
Service: 5
Great food in an excellent setting.
Atmosphere: 5
Food: 5
Service: 5
Waited over an hour both times for ok food and crappy service! Not worth the wait for all the attitude From the girls
Atmosphere: 1
Food: 2
Service: 1
One of the best burgers had in a long time, highly recommend it to everyone, and the view is amazing 5/5
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Staff was extremely rude to my family and refused to correct a mistake with a tip, effectively robbing them. We've made several attempts to contact the owner with no response and more vitriol from staff.
I ordered the hot dog. Bland, tasteless fare.
Perhaps it has just been a bad week for them. Don't know...but after a calm, nice family weekend together at Shaver, it wasn't a great note to end on.
Addendum: Owner's response is blatantly false. We have not been contacted. We've contacted YOU, twice.
Your staff explained absolutely nothing and did not direct us to any signs about signing or any such matter. While waiting for our food, my family member noticed the mistake and went to the counter to speak with your employee. She was rude and at first sarcastically asked to take down my family member's name and number, and then misspelled it. When corrected, she threw the paper at my family member and stormed off. Another employee gave us her name, as she was just as shocked by her behavior as we were. Since we paid for the food, we ate it.
That gave me the impression that either you don't have any skill in choosing employees with character, or at the very least she was upset she had to work on a busy Sunday afternoon. Regardless, it was unacceptable.
Instead of responding to a customer with concern and decency, you've lied blatantly and completely. Shame on you.
P.S. the hot dog was bland. I get to decide about that, just in case you forgot how service works.
Atmosphere: 3
Food: 2
Service: 1
not worth the food for the cost
Atmosphere: 1
Food: 1
Service: 2
Been all across this land and by far their cheeseburger and fries I just had IMHO is the King of the hill of burgers. God
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
A must-see for gourmets of American cuisine. Delicious burgers with juicy meat and wonderful barbecue sauce. The sauce is made personally by the very nice owners according to their own recipe. I heartily recommend it.
Atmosphere: 5
Food: 5
Service: 5
Best burger in town.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Burger, Fries
Restaurantji Recommends
Sadly never received my combo of onion rings and fries, fries we did get were way overdone, didnt get all the ranches i ordered and they were less than half full for 75 cents each which is just crazy, our burgers were dark pink and undercooked, and the lady giving us our food felt very rude shoving the bags out at us almost making stuff fall out then walking away ignoring us when we asked where our lemonade was overall was very disappointed and we normally love going there if im going to spend over 100 dollars on food at an establishment id like it to at least be edible and actually get my food I order.
Atmosphere: 2
Food: 2
Service: 1
The peppermint milkshake is ACE.
Atmosphere: 5
Food: 5
Service: 5
We had a party of 19 show up at 12:30 on Saturday. They were very busy as usual. They took our individual orders and got them all to come together at the same time. The orders were loaded in a box and we took them off site to eat. We did not take the time to check the orders while at the Hut, gambling on if they were correct. To our pleasant surprise, they were even the correct amount of ranch dressings. Food was great! Thank you! You guys are the best!
Atmosphere: 5
Food: 5
Service: 5
Delicious burger cool little spot
Atmosphere: 5
Food: 5
Service: 5
I always love going to the Hut. Pro tip - call ahead so you don't have to wait in the long line.
Parking: Limited parking in front. There is more street parking too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Burger, Fries, Hamburger, Fries Onion Rings
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