Very disappointed overall - went to chipotle when we saw that store closed at 11 - we walked in a few minutes before 9 to not be greeted , lobby being shut down , restrooms blocked so it was obvious we would have to now eat in our car , I order my food , my son starts to order his and they have no steak , it’s not even 9 we ask if they would make more they said no , not once did they mention they were out of ingredients, had we known this we definitely wouldn’t have ordered anything , but since I had already ordered my food we chose something else which my son didn’t care for. When asked about the lobby being closed they shrugged their shoulders and didn’t seem to care about anything other than shutting down the place. I called customer service and they were so generous to email me with a free soda coupon. It’s so nice to see how much we are valued as customers. I’ve never felt so insulted , at that rate why even bother sending anything. Did I forget to mention because your store didn’t allow dine in we were forced to buy bigger drinks because we obviously weren’t welcomed there to walk back in to refill our drinks. For the amount of money we spend this whole experience was a slap in the face and customer service and their coupons for a single soda made it worse
Atmosphere: 1
Food: 2
Service: 1
Christine Torrez
Terrible food. Overly salted and undercooked. Avoid this location at all costs.
Atmosphere: 1
Food: 1
Service: 1
Aley Ramirez
Just wrapped up a full night and morning of the worst food poisoning I've ever had in my life. I'm still sick. DO NOT COME HERE. Got a barbicoa bowl with extra lettuce last night at this location. Ate dinner around 7pm, woke up before midnight with violent vomiting and diarrhea. I pretty much never go to chipotle and now I don't think I'll be coming here at all anymore.
Food: 1
Michael Helton
My girlfriend got the barbacoa yesterday evening and she’s been sick with food poisoning all night…coming from both sides, and is miserable.
Poor quality care for their food/product and poor food/product storage procedures obviously. How does a business like Chipotle serve low grade products.
Disgusting. Pass. Don’t come here. Get a manager from corporate here immediately to tighten this place up.
I worked at Chipotle for a couple years, about a decade ago, and the location I was at was striving to achieve Restaurateur, so I know the possibilities.
Fix it, or you can kiss this location goodbye.
Atmosphere: 2
Food: 1
Service: 2
Stephen Magee
I got to this location 2 hours before they closed. When I was informed by the AirPod wearing staff that a significant amount of their food was out. I commented how shocking to be out of food 2 hours before they closed. She responded " actually we close in 2 hours if you want food you should go to another location" And then she proceeded to keep cleaning and not take my order. Needless to say I went to El Pollo Loco for better service and better food
Atmosphere: 1
Food: 1
Service: 1
Jose Vargas
Horrible and rude customer service. Would only recommend going here if you want a worse day.
Aishwarya Jadhav
Worst employees - Almost brat-like. Skipped my sour cream, skipped the green salsa, gave an attitude while bagging as if I am getting all this for free? I know they work hard but so do we. I know they made bowls for 100 people but so did I go thru 100 different files at work today to make sure everything I do is right! We all work hard and I want someone from the management team take so actions against those brats! Please. Never seen a chipotle so bad and so ill-manager. Foe reference - I bought two bowls at 6.15 PM on 11/13/24 at this location.
Atmosphere: 1
Food: 1
Service: 1
Edward Alvarado
Great food, filthy restaurant.
Atmosphere: 4
Food: 5
Service: 5
Dominic Cosmano
I've been a Chipotle fan for the better part of a decade. This must be one of the worst managed locations on earth. The staff were yelling out all the things they ran out of. They were also out of the veggies for the veggie tacos. When I got to the counter (about 8:30 pm) to place my order I was told they were also out of hard shell tacos and the veggies for the veggie tacos. A Mexican restaurant runs out of taco shell. Do they wait until they run out to order them. The chips were stale. The soft shell tacos were doughy and chewy. Short story, I couldn't get what I wanted and what they gave me sucked.
Atmosphere: 2
Food: 1
Service: 3
Mark Anthony
I went at 8pm and it was a mess in there. I only got chips and guacamole. I couldn’t buy more. Not appetizing:(
Wrapped my burrito like crap food fell everywhere in the car
Everyday life And changes
Omg !! They have stale chips that were chewable like gum . They very small on the protein until I mentioned what the honor said . Skip this spot …
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Burrito Bowl
K
$30 and no meat in our burritos I would call it bean burritos. Scammers. No more online orders or maybe no orders at all.
Atmosphere: 1
Food: 1
Service: 1
Jac Jr
Still giving smaller portions for more money. I bought a salad which was more protein & carbs than greens. You hate to constantly have to ask for more. You know, to be THAT person. I think I will continue to pass on Chipotle.
Wheelchair accessibility: They have it.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chips & Queso Blanco
Leslie Cuevas
Horrible chipotle! This is by far one of the worst chipotle locations I’ve been to. I went today and it was not busy at all. And this one short girl helped me out towards the end and ruined it for me honestly. She tried charging me for an extra side of rice when I just asked for the rice on the side because I didn’t want it in my bowl. And I told her it didn’t make sense and she argued with me in front of customers. I’m not mad about the fact that the rice on the side was extra but the way she talked and addressed herself was really rude and in front of customers. It’s so unprofessional and yeah i wouldn’t recommend this location at all there’s better out there. I suggest the one on Lakewood and Candlewood! Best one so far!!
Very disappointed overall - went to chipotle when we saw that store closed at 11 - we walked in a few minutes before 9 to not be greeted , lobby being shut down , restrooms blocked so it was obvious we would have to now eat in our car , I order my food , my son starts to order his and they have no steak , it’s not even 9 we ask if they would make more they said no , not once did they mention they were out of ingredients, had we known this we definitely wouldn’t have ordered anything , but since I had already ordered my food we chose something else which my son didn’t care for. When asked about the lobby being closed they shrugged their shoulders and didn’t seem to care about anything other than shutting down the place.
I called customer service and they were so generous to email me with a free soda coupon. It’s so nice to see how much we are valued as customers. I’ve never felt so insulted , at that rate why even bother sending anything. Did I forget to mention because your store didn’t allow dine in we were forced to buy bigger drinks because we obviously weren’t welcomed there to walk back in to refill our drinks. For the amount of money we spend this whole experience was a slap in the face and customer service and their coupons for a single soda made it worse
Atmosphere: 1
Food: 2
Service: 1
Terrible food. Overly salted and undercooked. Avoid this location at all costs.
Atmosphere: 1
Food: 1
Service: 1
Just wrapped up a full night and morning of the worst food poisoning I've ever had in my life. I'm still sick. DO NOT COME HERE. Got a barbicoa bowl with extra lettuce last night at this location. Ate dinner around 7pm, woke up before midnight with violent vomiting and diarrhea. I pretty much never go to chipotle and now I don't think I'll be coming here at all anymore.
Food: 1
My girlfriend got the barbacoa yesterday evening and she’s been sick with food poisoning all night…coming from both sides, and is miserable.
Poor quality care for their food/product and poor food/product storage procedures obviously.
How does a business like Chipotle serve low grade products.
Disgusting. Pass. Don’t come here.
Get a manager from corporate here immediately to tighten this place up.
I worked at Chipotle for a couple years, about a decade ago, and the location I was at was striving to achieve Restaurateur, so I know the possibilities.
Fix it, or you can kiss this location goodbye.
Atmosphere: 2
Food: 1
Service: 2
I got to this location 2 hours before they closed. When I was informed by the AirPod wearing staff that a significant amount of their food was out. I commented how shocking to be out of food 2 hours before they closed. She responded " actually we close in 2 hours if you want food you should go to another location" And then she proceeded to keep cleaning and not take my order. Needless to say I went to El Pollo Loco for better service and better food
Atmosphere: 1
Food: 1
Service: 1
Horrible and rude customer service. Would only recommend going here if you want a worse day.
Worst employees - Almost brat-like. Skipped my sour cream, skipped the green salsa, gave an attitude while bagging as if I am getting all this for free?
I know they work hard but so do we. I know they made bowls for 100 people but so did I go thru 100 different files at work today to make sure everything I do is right! We all work hard and I want someone from the management team take so actions against those brats! Please. Never seen a chipotle so bad and so ill-manager. Foe reference - I bought two bowls at 6.15 PM on 11/13/24 at this location.
Atmosphere: 1
Food: 1
Service: 1
Great food, filthy restaurant.
Atmosphere: 4
Food: 5
Service: 5
I've been a Chipotle fan for the better part of a decade. This must be one of the worst managed locations on earth. The staff were yelling out all the things they ran out of. They were also out of the veggies for the veggie tacos. When I got to the counter (about 8:30 pm) to place my order I was told they were also out of hard shell tacos and the veggies for the veggie tacos. A Mexican restaurant runs out of taco shell. Do they wait until they run out to order them. The chips were stale. The soft shell tacos were doughy and chewy. Short story, I couldn't get what I wanted and what they gave me sucked.
Atmosphere: 2
Food: 1
Service: 3
I went at 8pm and it was a mess in there. I only got chips and guacamole. I couldn’t buy more. Not appetizing:(
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Chips
Restaurantji Recommends
Wrapped my burrito like crap food fell everywhere in the car
Omg !! They have stale chips that were chewable like gum . They very small on the protein until I mentioned what the honor said . Skip this spot …
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Burrito Bowl
$30 and no meat in our burritos I would call it bean burritos. Scammers. No more online orders or maybe no orders at all.
Atmosphere: 1
Food: 1
Service: 1
Still giving smaller portions for more money. I bought a salad which was more protein & carbs than greens. You hate to constantly have to ask for more. You know, to be THAT person. I think I will continue to pass on Chipotle.
Wheelchair accessibility: They have it.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chips & Queso Blanco
Horrible chipotle! This is by far one of the worst chipotle locations I’ve been to. I went today and it was not busy at all. And this one short girl helped me out towards the end and ruined it for me honestly. She tried charging me for an extra side of rice when I just asked for the rice on the side because I didn’t want it in my bowl. And I told her it didn’t make sense and she argued with me in front of customers. I’m not mad about the fact that the rice on the side was extra but the way she talked and addressed herself was really rude and in front of customers. It’s so unprofessional and yeah i wouldn’t recommend this location at all there’s better out there. I suggest the one on Lakewood and Candlewood! Best one so far!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
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