TLDR: the owner didn’t honor a coupon that was clearly valid.I came in with a free sandwich coupon that was admittedly a few years old (it floated around the bottom of the “random drawer”). This location was listed and there was no expiration date or any other limitations. I ordered my sandwich and presented the coupon, to which the employee said he needed to call the owner to see if they’d accept it. This led to a 10 minute delay where the employee then asked for a photo of the coupon to send to the owner. The end result was the owner denying the coupon because it was “too old”. I understand it may have been old, but ultimately the best business practice would to be honor it and earn a return customer. I love Togo’s food, but the owner of this location is not looking for return business. Disappointing.
Atmosphere: 1
Food: 5
Service: 1
Wade K W.
TOGO's (online) offered a $5 cash reward for every $25.00 gift card purchased. On 12-15-23 I purchased the $25 gift card, and the clerk told me the $5 cash reward would be applied to future purchases. On 1-11-24 I again visited Togo's Signal Hill and asked to use the $5 cash reward to partially pay for a sandwich. However, a different clerk told me the $5 cash reward HAD to be used at the time of the original Gift Card purchase....... Wait - The 1st Clerk told me I had to use the $5 reward later. Then, later, a different Clerk told me the $5 cash reward was only redeemable at time of purchase. I detest liars. This location is filled with liars, scum, and cheats. WATCH your wallet when you buy here. These folks are slicker than greased lightening. There are other Togo Locations - hopefully they are more honest and actually honor their advertised 'specials'.
Donna Michelle Porter
Great sandwiches!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Pastrami Sandwich, Pastrami Cheese Steak
roberto C.
Normally the service is excellent today not sure what happened. I bought 1 turkey avocado sandwich regular size. I also order a pastrami with pepper chinis large to be cut in half with and wrapped in half because I was going to give it to someone else, and a Chinese chicken salad with no onion or cilantro. What I got turkey avocado with peperchinis. A large sandwich paste I with NO peperchinis, and it was not wrapped separate. The Chinese chicken salad had onion and cilantro. I caught that so they fixed it before I left but I should have checked everything before leaving.
Home Office LLC
This location is amazing! It's so convenient and the staff here are amazing! Whenever we host a meeting or event we can always count on them to cater in a pinch! Thanks so much!
Atmosphere: 5
Food: 5
Service: 5
Tonia Davis
I Loved the service from the two gentlemen. They were kind, respectable, patient, humorous, and caring. I appreciated the time with them but didn't get their names. They need a bonus for customer service. Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Asian Chicken Salad
Shatavia R.
I came in 30 mins before they closed. The two staff members were very kind to me. The sandwich was very delicious. Thank you
Jeff Gardner
Brandon and Manuel were very attentive, knowledgeable and friendly. My order was made quickly and was delicious. Stores a bit old and rundown but food was Nom nom nom
Atmosphere: 3
Food: 5
Service: 5
Yvonne Janssen
Love Togo's. Always fresh.Service was great but made several mistakes when making order. After being asked what type of cheese I wanted, he left it out.
Atmosphere: 5
Food: 5
Service: 3
Lisa Burke
Fast with good service and good food. The cutest child ever was eating there with her parents. Made experience great.
I ordered a #23 a wrap and the tortilla a dryed out from when they took it out of the package it was terrible
Elaine Manning
Really good food and great service.
Atmosphere: 5
Food: 5
Service: 5
Gustavo O.
Jesse and Isaiah amazing customer reps took care of me like royalty.....the sandwiches were amazing too....don't know why this place is not more famous.....vetter than jersey mikes too
Jacquelyn Carey
The servers that helped us where very kind and professional especially the server name Isaiah my sandwich he made was very yummy ?
Bree Rivera
The young man that took my order today was polite and efficient.:)
TLDR: the owner didn’t honor a coupon that was clearly valid.I came in with a free sandwich coupon that was admittedly a few years old (it floated around the bottom of the “random drawer”). This location was listed and there was no expiration date or any other limitations. I ordered my sandwich and presented the coupon, to which the employee said he needed to call the owner to see if they’d accept it. This led to a 10 minute delay where the employee then asked for a photo of the coupon to send to the owner. The end result was the owner denying the coupon because it was “too old”. I understand it may have been old, but ultimately the best business practice would to be honor it and earn a return customer. I love Togo’s food, but the owner of this location is not looking for return business. Disappointing.
Atmosphere: 1
Food: 5
Service: 1
TOGO's (online) offered a $5 cash reward for every $25.00 gift card purchased. On 12-15-23 I purchased the $25 gift card, and the clerk told me the $5 cash reward would be applied to future purchases. On 1-11-24 I again visited Togo's Signal Hill and asked to use the $5 cash reward to partially pay for a sandwich. However, a different clerk told me the $5 cash reward HAD to be used at the time of the original Gift Card purchase....... Wait - The 1st Clerk told me I had to use the $5 reward later. Then, later, a different Clerk told me the $5 cash reward was only redeemable at time of purchase. I detest liars. This location is filled with liars, scum, and cheats. WATCH your wallet when you buy here. These folks are slicker than greased lightening. There are other Togo Locations - hopefully they are more honest and actually honor their advertised 'specials'.
Great sandwiches!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Pastrami Sandwich, Pastrami Cheese Steak
Normally the service is excellent today not sure what happened. I bought 1 turkey avocado sandwich regular size. I also order a pastrami with pepper chinis large to be cut in half with and wrapped in half because I was going to give it to someone else, and a Chinese chicken salad with no onion or cilantro. What I got turkey avocado with peperchinis. A large sandwich paste I with NO peperchinis, and it was not wrapped separate. The Chinese chicken salad had onion and cilantro. I caught that so they fixed it before I left but I should have checked everything before leaving.
This location is amazing! It's so convenient and the staff here are amazing! Whenever we host a meeting or event we can always count on them to cater in a pinch! Thanks so much!
Atmosphere: 5
Food: 5
Service: 5
I Loved the service from the two gentlemen. They were kind, respectable, patient, humorous, and caring. I appreciated the time with them but didn't get their names. They need a bonus for customer service. Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Asian Chicken Salad
I came in 30 mins before they closed. The two staff members were very kind to me. The sandwich was very delicious. Thank you
Brandon and Manuel were very attentive, knowledgeable and friendly. My order was made quickly and was delicious. Stores a bit old and rundown but food was Nom nom nom
Atmosphere: 3
Food: 5
Service: 5
Love Togo's. Always fresh.Service was great but made several mistakes when making order. After being asked what type of cheese I wanted, he left it out.
Atmosphere: 5
Food: 5
Service: 3
Fast with good service and good food. The cutest child ever was eating there with her parents. Made experience great.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered a #23 a wrap and the tortilla a dryed out from when they took it out of the package it was terrible
Really good food and great service.
Atmosphere: 5
Food: 5
Service: 5
Jesse and Isaiah amazing customer reps took care of me like royalty.....the sandwiches were amazing too....don't know why this place is not more famous.....vetter than jersey mikes too
The servers that helped us where very kind and professional especially the server name Isaiah my sandwich he made was very yummy ?
The young man that took my order today was polite and efficient.:)