staff completely ignored special instructions. soda from fountain was approximately F 72° and had no carbonation.
Atmosphere: 2
Food: 1
Service: 2
Josue Martinez
Cannot even follow simple instructions on mobile orders
Atmosphere: 1
Food: 1
Service: 1
Hansel Hernandez
Because i spoke English this young lady at the cash register just made an ugly face to me and after that she started talking Spanish and said rude stuff about me … she destroyed my dinner for no reason.. i hope they can fix it and dont have her in the front register if she dont speak English.. Hope i dont ever go through this again… Alexandra you have very BAD service
dennise barrera
Came to eat at Pollo Loco and the young lady helping me was very rude with a bad attitude. The customer service was terrible. She definitely needs more training or classes on how to treat customers.
Atmosphere: 1
Food: 3
Service: 1
Jose Galan
Delicius mexican food the seasoning natural ingredients chicken burrito 🌯 😋 grill chicken, bean, fresh sauce and delicious flavor tortillas chips, guacamole i love el pollo loco
Atmosphere: 5
Food: 5
Service: 5
Carol B
I never have any issues with this location but just a few minutes ago, I went and got myself a original pollo bowl plain, never did I say no beans. When I got home my bowl was plain but it also did not have beans. I was so hungry that I did not go back but I am upset that they messed up on my order because how does one forget the BEANS!!
Efrain Salas
Love chicken
Atmosphere: 5
Food: 5
Service: 5
CHARLENE TRUJEQUE
9/16 at about 8pm I purchased 2 pollo bowls, went to the drive thru when I got home my husband said there were only a few pieces of chicken in his bowl he was upset and said this was a rip off very disappointed in this place.
Christal BlkQueen910
I ordered a pollo bowl. They didn't listen to my order right I repeated myself like 3 times. They still messed up my order. I couldn't eat my food for dinner at work and had to throw it away. They need to listen better and not keep talking to each other
Atmosphere: 2
Food: 2
Service: 2
Jesus Barragan
The individual at the drive-through window exhibited poor customer service and attempted to charge me an excessive amount for a side of lettuce, specifically $5.75.
Slacking on quality big time! And overcharged. This location needs help
Atmosphere: 1
Food: 1
Service: 2
Stephanie
My favorite pollo loco to go
Atmosphere: 5
Food: 5
Service: 5
Rodolfo Garcia
What can I say. Pollo Loco was once a healthier fresher alternative to fast food. Now the food maybe is a step up from Taco Bell. Dinning room is sad and dirty. Not what it use to be.
Atmosphere: 1
Food: 2
Service: 3
Israel
The chicken is pink again guys plz I’m always getting sick couse of this common I only chose you because it’s healthy in my opinion but I can’t be dying of salmonella 🙏😭
Lorraine Moore
Great chicken soup if you need right away when you're not feeling well. Chicken is always delicious 😋
staff completely ignored special instructions. soda from fountain was approximately F 72° and had no carbonation.
Atmosphere: 2
Food: 1
Service: 2
Cannot even follow simple instructions on mobile orders
Atmosphere: 1
Food: 1
Service: 1
Because i spoke English this young lady at the cash register just made an ugly face to me and after that she started talking Spanish and said rude stuff about me … she destroyed my dinner for no reason.. i hope they can fix it and dont have her in the front register if she dont speak English.. Hope i dont ever go through this again… Alexandra you have very BAD service
Came to eat at Pollo Loco and the young lady helping me was very rude with a bad attitude. The customer service was terrible. She definitely needs more training or classes on how to treat customers.
Atmosphere: 1
Food: 3
Service: 1
Delicius mexican food the seasoning natural ingredients chicken burrito 🌯 😋 grill chicken, bean, fresh sauce and delicious flavor tortillas chips, guacamole i love el pollo loco
Atmosphere: 5
Food: 5
Service: 5
I never have any issues with this location but just a few minutes ago, I went and got myself a original pollo bowl plain, never did I say no beans. When I got home my bowl was plain but it also did not have beans.
I was so hungry that I did not go back but I am upset that they messed up on my order because how does one forget the BEANS!!
Love chicken
Atmosphere: 5
Food: 5
Service: 5
9/16 at about 8pm I purchased 2 pollo bowls, went to the drive thru when I got home my husband said there were only a few pieces of chicken in his bowl he was upset and said this was a rip off very disappointed in this place.
I ordered a pollo bowl. They didn't listen to my order right I repeated myself like 3 times. They still messed up my order. I couldn't eat my food for dinner at work and had to throw it away. They need to listen better and not keep talking to each other
Atmosphere: 2
Food: 2
Service: 2
The individual at the drive-through window exhibited poor customer service and attempted to charge me an excessive amount for a side of lettuce, specifically $5.75.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Slacking on quality big time! And overcharged. This location needs help
Atmosphere: 1
Food: 1
Service: 2
My favorite pollo loco to go
Atmosphere: 5
Food: 5
Service: 5
What can I say. Pollo Loco was once a healthier fresher alternative to fast food. Now the food maybe is a step up from Taco Bell. Dinning room is sad and dirty. Not what it use to be.
Atmosphere: 1
Food: 2
Service: 3
The chicken is pink again guys plz I’m always getting sick couse of this common I only chose you because it’s healthy in my opinion but I can’t be dying of salmonella 🙏😭
Great chicken soup if you need right away when you're not feeling well. Chicken is always delicious 😋
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