It's Boba Time - South Gate

I don’t usually leave bad reviews, but honestly, this experience left me a little bit, confused, disappointed, and a little angry. I’m a regular, and I come every couple of weeks and always order the same thing. I always order a Thai tea smoothie with Oreos that cost an extra $.75 and whipped cream topping that cost an extra $.25. The Oreo is always blended inside of the drink and I’ve never had an issue ordering or receiving it the way that I want it however, today I came at around 9 PM and ordered the same thing as well as a Taro Oreo smoothie which is advertised as a Taro smoothie with Oreo cookies blended inside What I received was only a plain Taro smoothie with two full Oreo cookies on the top of the whipped cream and my Thai tea smoothie was also just topped with two full Oreos the thing that I like the most about the smoothies is the way that the Oreo cookies are blended inside, but today they were only on top. When I asked the barista why they were on top and not blended in she let me know that They had a policy change and they want them to put them on top of the whipped cream now, which was confusing to me because I was here less than a week ago, and they blended in the Oreos per usual when I asked her to remake it. She had a very nasty attitude, which made me really uncomfortable. So I left to my car, but then I remembered I had literally ordered a Oreo Taro smoothie which was advertised as blended, so it didn’t make any sense for the cookies to be on top. I went back in the store and let her know what I had ordered and almost like she didn’t believe me, she asked for my name again and went to check the Order history just to confirm. When she did confirm, she said that she would only remake one of the drinks for me because the other one was as it was. So she remake the Taro smoothie, and I asked her if you know what can you actually just remake the other one as well because nowhere does it state that the Oreo cookies are only supposed to be on top. I am not usually a complicated person, but it just bothered me a little bit over how reluctant she was and her attitude, especially when SHE had made a mistake, or most likely just wanted to take a short cut and figured we would notice. So she took back the Thai smoothie and instead of remaking it she just scooped off the whipped cream, put the cookie crumbles on top and blended it with a spoon, this resulted in the smoothie being super watered down. Again, I don’t usually complain over these things and I’m a barista myself so I understand when people are being unreasonable, but this just seemed like she was in a bad mood or she’s just simply was being lazy. I did didn’t get her name, but she was the young girl who worked night shift with curly hair long dark hair.

Good boba!

Was a great time, ordered online and picked up quickly after. Customer service was excellent!

Love this boba place! They have good options and the drinks are consistently good! I think the management has recently changed because they’re more attentive and the service feels faster and friendlier. You can tell they’ve put effort into keeping the place clean and running smoothly. Definitely a great spot to keep coming back to!

My new favorite boba place in town!!! Everything I tried has been consistently good and I’m excited to come back everytime. So addicting 🧋

Very clean.

Super nice place to spend the afternoon with tasty boba and friendly staffs!!

highly recommend this place! the coconut watermelon slushie is my favorite drink there. everyone there is super nice and there is never a wait time. one of the cleanest boba shop i have been to. also, there is this very cute asian guy that comes help here and there. go get you a nice sweet treat to kill off the summer heat 🤩👍🏼

Great boba time location with very high quality service and drinks! Highly recommend this location.

I’ve always loved Boba Time, but I truly enjoy coming here. The refreshing and outstanding flavors, pleasant interior, and incredibly friendly staff make this place a perfect trifecta of a great spot.

The girls working here are super fast and efficient!!!! Kiosk available for self ordering!!

They had really good hospitality and the workers were extremely kind and went the extra mile to assist us! Definitely coming back

Half portion at FULL PRICE …not cool

Amazing wonderful

Pm shift cashiers won't help you order even when not busy.
Thanks for not helping me