Chipotle Mexican Grill

This Chipotle has the worst service and inconsistent food portions. We had to eat here today because we were in a rush to make an appointment, but the experience was frustrating. There was only one employee taking orders and handling payments, while they constantly ran out of food items and had to wait for refills.

To make matters worse, the person grilling the meat wiped his nose on his sleeve. A long line of customers was waiting to order, yet no one from the back stepped in to help the lone employee at the counter—who was clearly new.

On a previous visit, we encountered the same issue: a long line and only one person working the front. That time, we left and went to the Alhambra location, where the service was much better, with multiple employees on the line and a friendly attitude.

Whoever is managing the South Pasadena store needs to implement a better system.

Atmosphere: 3

Food: 2

Service: 1

Recommended dishes: Burrito Bowl

Andres is always so friendly. I came in with a group order this time and he was efficient and accommodating. At different points in the order they were almost out of two ingredients but he went in the back to check BOTH times. It was just him in the line but he was in control of the chaos. Will return.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

The staff and manager were so unprofessional I went back to ask why one of the bowls had so few portions and the manager replied WHAT I don't see anything wrong with that plate
come on you can see in that picture
Also, She didn't even offer to make a new bowl to show me that they did it the right way
And this was in South Pasadena???? What the .......

Atmosphere: 5

Food: 1

Service: 1

Recommended dishes: Burrito Bowl

This Chipotle is close to my house i haven't had any problems before, but today I ordered steak burrito but the steak was under cook. I recommend more attention because people can get sick.

Yeah no wonder People record chipotle to watch them see the amount they barely gave me a tiny as scoop and I ask for more they gave me even more less scoop

Atmosphere: 3

Food: 2

Service: 1

Recommended dishes: Burrito Bowl

Why do the chipotle workers act like the food coming out of their own paycheck ??

You have gathered the worst employees of the year in one place.

Atmosphere: 1

Service: 1

There were 5 people ahead of me and I waited 30 min in line, big staffing issue here. Maybe its management, but disappointing.

Service: 1

Portions are very small compared to other location. Inconsistent portions every time! I asked for extra cheese and lettuce but they didn’t follow through. Rice was undercooked. Will never visit again

Atmosphere: 1

Food: 1

Service: 1

Beware: extremely poor serving sizes at this location. $11 for a scoop of rice and a chicken leg’s worth of meat. No wonder such a high percentage of reviewers rated them 1-star. Avoid at all costs.

Atmosphere: 2

Food: 2

Service: 1

Fodd is good like always. However i went in a good hour and a half before closing time and they had said they ran out of steak, guac, cheese and certain beans. I took it for what it was, the exit is passing the kitchen and walking bye you can visibly see the steak, guac and beans. Not sure why they wouldn’t just put that out instead of leaving it in the kitchen. Seems like they started closing too early. Either way, sucks that i was lied to.

Food: 5

Service: 1

Recommended dishes: Burrito Bowl

Size of the bowl was very small .
No napkins or spoon available. They are always in hurry to prepare your order and wont even listen to you .

Atmosphere: 1

Food: 3

Service: 1

It's Chipotle. Delicious and great when you're in a time crunch. Good location with ample parking (park near Bank of America if you don't mind a little walk)

Atmosphere: 4

Food: 5

Service: 4

Someone should teach these idiots that when the inside of the restaurant is dirty, they should clean up instead of standing there like idiots. They should also be taught that when putting the ingredients in the burrito, especially the steak meat in the water should be strained. Train these stupid employees first and then let them serve.

Atmosphere: 1

Food: 1

Service: 1

This place is the worst restaurant in America food sucked like balls I would rather be in hell then at this restaurant

Wheelchair accessibility: They have no wheelchair ramps bc I listen to my legs in Afghanistan and I felt insulted

Atmosphere: 1

Food: 1

Service: 1