THE CHICKEN SPECIAL IN THEIR MENUE IS NOT FRESH. ITS DRY AND OLD .IT MIGHT NOT EVEN BE EATABLE! I HOPE THEY GET A CITY INSPECTION!
Atmosphere: 4
Food: 1
Service: 5
Alex
sergio guy not a vibe at all dudes gonna scare away the customers
Christian Rodriguez
Arrived at 11:00am on a Sunday and they were closed dispite signage indicating otherwise
Judie Johnson
It's fast casual food. Enjoy the quality. Favorite is tostada salad (double chicken). Prefer the location on So. Fair Oaks ... They appear to take a little more care in handling of each order.
Atmosphere: 2
Food: 3
Service: 4
Tonie P
Always friendly n fast service
Atmosphere: 5
Food: 5
Service: 5
Jesse
Tea smell really bad. Like stinky old water. Don't drink the tea. I should of told the manager. Food great and service.
Atmosphere: 4
Food: 5
Service: 5
Veronica Adame
Food delicious & customer service was great. Just needs to work on keeping the dining area a little cleaner. I went to 3 tables before I found a clean one.
Atmosphere: 1
Food: 5
Service: 5
Angel Rodriguez
Excellent service. Staff friendly.
Atmosphere: 4
Food: 4
Service: 5
Mrs. Main
Brenda, their hostess behind the counter was superb! ❤ not sure my daughter and I have ever encountered a more kinder El Pollo Loco employee!
I ordered wing and breast, broccoli with mac n cheese and soft corn tortillas and got mashed potatoes, and corn which I can’t eat and chips. I’m on my Lunch break and don’t have time to return to fix my order. Thanks smh
Atmosphere: 1
Food: 1
Service: 1
S M
Using coupons is a chore, now you can only use one coupon per transaction...ridiculous
Atmosphere: 3
Food: 5
Service: 3
Elizabeth Moreno
Using coupons is a chore, now you can only use one coupon per transaction...ridiculous
Ben Kaviani
Kind of rude staff. The guy "yes Boss", "Boss" but in reality you better talk Spanish so they understand what you order. Make sure you check the receipt to see if there B.S. charges or add-on. This branch needs a redesign and staff change to be suited for Pasadena!
Atmosphere: 1
Food: 2
Service: 1
Chris Hartman
This particular Pollo Loco location appears to be one of the most poorly run of the local outlets. I’ve gone there several times to get there four piece meal and the chicken that I have received has always been overcooked and dry, and no matter what time of day I show up they are always out of Coke Zero. It appears that that store needs a new manager. The other locations that are close by are much better.
THE CHICKEN SPECIAL IN THEIR MENUE IS NOT FRESH. ITS DRY AND OLD .IT MIGHT NOT EVEN BE EATABLE! I HOPE THEY GET A CITY INSPECTION!
Atmosphere: 4
Food: 1
Service: 5
sergio guy not a vibe at all dudes gonna scare away the customers
Arrived at 11:00am on a Sunday and they were closed dispite signage indicating otherwise
It's fast casual food. Enjoy the quality. Favorite is tostada salad (double chicken). Prefer the location on So. Fair Oaks ... They appear to take a little more care in handling of each order.
Atmosphere: 2
Food: 3
Service: 4
Always friendly n fast service
Atmosphere: 5
Food: 5
Service: 5
Tea smell really bad.
Like stinky old water.
Don't drink the tea. I should of told the manager.
Food great and service.
Atmosphere: 4
Food: 5
Service: 5
Food delicious & customer service was great. Just needs to work on keeping the dining area a little cleaner. I went to 3 tables before I found a clean one.
Atmosphere: 1
Food: 5
Service: 5
Excellent service. Staff friendly.
Atmosphere: 4
Food: 4
Service: 5
Brenda, their hostess behind the counter was superb! ❤ not sure my daughter and I have ever encountered a more kinder El Pollo Loco employee!
Atmosphere: 5
Food: 5
Service: 5
The best Pollo Loco around!
Restaurantji Recommends
I ordered wing and breast, broccoli with mac n cheese and soft corn tortillas and got mashed potatoes, and corn which I can’t eat and chips. I’m on my Lunch break and don’t have time to return to fix my order. Thanks smh
Atmosphere: 1
Food: 1
Service: 1
Using coupons is a chore, now you can only use one coupon per transaction...ridiculous
Atmosphere: 3
Food: 5
Service: 3
Using coupons is a chore, now you can only use one coupon per transaction...ridiculous
Kind of rude staff. The guy "yes Boss", "Boss" but in reality you better talk Spanish so they understand what you order. Make sure you check the receipt to see if there B.S. charges or add-on.
This branch needs a redesign and staff change to be suited for Pasadena!
Atmosphere: 1
Food: 2
Service: 1
This particular Pollo Loco location appears to be one of the most poorly run of the local outlets. I’ve gone there several times to get there four piece meal and the chicken that I have received has always been overcooked and dry, and no matter what time of day I show up they are always out of Coke Zero. It appears that that store needs a new manager. The other locations that are close by are much better.
Loading...