Kelley's Kookies - South Pasadena

I received my cookies in the mail and the cookies were crumbled and broken. When I called Kelley’s Kookies and spoke to a customer service representative, she was very accommodating and sent me another order. This was not the fault of Kelley’s Kookies, but they took responsibility. My customer experience was excellent!!!!!

Food: 5

Service: 5

Bought their shortbread and melting moments cookies on a whim and couldn’t believe how delicious these treats are!! Warning: seriously addictive! Hide these from your family members!

amazing shortbread! I forgot how much I enjoy shortbread 🥰

oh myyyyy goodness! I was lucky enough to get a free sample of kookies and I can't tell you how much I enjoyed these, especially the shortbread. the chocolate dipped macadamia nut is wonderful and I liked the Neapolitan delight but I need more of the shortbread in my life!😋😋😋

Rude staff overpriced you could find way better tasting cookies elsewhere

Delicious sweet cookies. Perfect for gifts.

Unpleasant experience with one of the stuff... Was exchanging a gift box I just brought 1 minute ago cuz I realize I bought the wrong size. So I went back to the store and asked for a exchange and apparently I looked like someone who will steal cookies because one of the stuff opened the box in front of me and started counting how many cookies are in the box....I literally just brought the gift box 1 minute ago and the gift box is unopened! I understand they want to make sure the gift box is in its original form, but start counting in front of me especially to a customer who just bought it does not sound like a smart way....and I have been purchasing their gift boxes many times for my friends... don't think i want to go back anymore... plus I just looked at their unconditional guarantee statement, I assume even if I opened the gift box and ate a cookie I can still return it without someone open up the box and counting how many cookies left in the box... just made my day!

Unpleasant experience with one of the stuff... Was exchanging a gift box I just brought 1 minute ago cuz I realize I bought the wrong size. So I went back to the store and asked for a exchange and apparently I looked like someone who will steal cookies because one of the stuff opened the box in front of me and started counting how many cookies are in the box....I literally just brought the gift box 1 minute ago and the gift box is unopened! I understand they want to make sure the gift box is in its original form, but start counting in front of me especially to a customer who just bought it does not sound like a smart way....and I have been purchasing their gift boxes many times for my friends... don't think i want to go back anymore... plus I just looked at their unconditional guarantee statement, I assume even if I opened the gift box and ate a cookie I can still return it without someone open up the box and counting how many cookies left in the box... just made my day!

The best cookies we have ever had

Good cookies and customer service.

The cookies are always delicious but what makes the experience so much better is the staff. They are always very sweet and have a great attitude!

I just found your cookies @Haggens here in Washington. The melting moments are phenomenal. Literally melt away. I am not even ashamed about having powdered sugar all over my work area. The shortbread is so light and buttery, I think it is the best I’ve ever had. Can’t wait to try the other cookies that you offer.

Cookies are good

5 star world-class kookies. If you didnt know now you know.

Cookies are good