The girl in the drive thru tonight February 26 around 7:30 pm was so rude she didn’t even said hi and give me a dirty look when she gave me my food, I said thank you and she totally ignored me, I get if it’s busy I work at fast food too but she needs to learn costumer service and some manners, honestly chick fill e employees are always really nice, this is disappointing
Today we’re ordered through the app. First it said they didn’t take my payment when I called apple and confirmed payment was taken out. I show up to get my order as the app said it was ready I waited over 45 mins on top of the time I waited from when my order was placed. Then I’m missing some items on top of that. Ordered 3 fries and didn’t get it.The only person who cared and tried to help was the cashier. Everyone else was like what do you want me to do.! Like what kind of response is that to some ego regularly visit and spends over $80 every time. Thanks for letting me know to not take my money here
Atmosphere: 1
Food: 1
Service: 1
R G
The food is great and on point. I'll be coming back again and again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwhich
Anthony Olsen
Blah… basic… doesn’t really hear the customer.. I have told them twice for “hot” fries… and they just can’t get it right… it was most definitely not their pleasure that day…
Atmosphere: 3
Food: 3
Service: 3
Jordan Salmond
Between the hours of 6pm-9pm the customer service is horrible. You will have customer waiting to give their orders. But the driver thru crew will not even acknowledge your present. Since they do not work the in-house section they are not obligated to basic customer service. The drive-thru crew will have full on conversation and carry on cracking jokes. Mean while the dine-in waits... Only at the #4456 or 931 Sweetwater Rd Spring Valley, CA 91977 location does this constantly happen ! Management team please do something
Spring Valley Resident
Service: 1
RVC
It breaks my heart to leave this review. I love Chick-fil-A and I love that this restaurant in particular is black owned. I have always traveled (without complaint because it was worth it) to the Grossmont Chick-Fil-A. So having one in my backyard was exciting...
This store often has issues with slowing down and quality control. Often the nuts to my kale salad are missing or my sandwich came on regular bread. 2 days ago I had the opportunity to speak directly to the owner when I was complaining about the amount of kale salad. My container looked only 2/3rds full but Amber (owner) took the time to explain and show me how the look is deceptive based various factors and actually I had more kale than I was supposed to have. I was grateful that the owner had come out and taken time with her customers. When I went back to my car I realized they had forgotten my gluten free bun. I went in hoping to speak with Amber so I could share my concerns about quality control and get another bun. I wanted to spare the restaurant the negative review. But I decided to take my gluten free bun and go on with my day. As we pulled onto the onramp and I began making my sandwich (i saw tomatoes on the sandwich which I ordered no tomatoes.) We turned around and I went back into the restaurant to have my sandwich remade. I then asked to speak to Amber. However she was unavailable and so Monica, the executive manager, came and heard me out. She listened to my frustrations and then gave me a courtesy card and my new sandwich. I then got back into the car and we headed onto our destination. DejaVu. Opened my sandwich and there sat tomatoes. I went back. Monica met me at the door. She gave me another courtesy card and profusely apologized. They would work on the situation.
Fast forward to today. I ordered a simple #1 with no pickles. I had them prepare my order although I was nearly 20 minutes away. This store can be a bit slower and I wanted to give them time. When we arrived we were on a mission (my daughter had a hair appointment and we adopted families who need their gifts...) My daughter goes in and gets her meal. We are on our way. She stops me and shows me... she got two chicken sandwiches, no fries. I am so frustrated. My time is slim. I go in and share with Jasmine. She tells me to give her the sandwiches back. I tell her no... "Just give me my fries. You messed this up... the least you can do is let me keep the sandwiches." She said she would not be able to let me keep the sandwiches but would give me a compliment sandwich card that has to be used by December 31st. (That would make 3 btw). I said fine. She then takes order from me and RESTARTS THE ORDER. No... I don't have time for that. My daughter is going to get her hair braided she needs her food and we need to go. Jasmine won't hear me. I ask for Monica. I am told Monica is unavailable. I wait what seems like 3-4 more minutes and decide to ask for a refund. Jasmine then tells me... so if you get a refund you will not get your courtesy sandwich!!!! WTH. First off... I hadn't even asked for it at that moment... I wasn't worried about that a sandwich. I was more concerned with getting my daughter to her appointment and her getting dinner. So to add that salt to the wound more than irritated me. I told her... I am going to write a review. She said fine. And so here I am. The saddest part is my daughter was upset because as I dropped her off she still hadn't eaten. I will figure this out but am I disappointed beyond words. Being heard is #1. Someone seeing that I paid for a service and ended up getting the very short end of the stick. I didn't want to write a review. But kudos have to be earned otherwise reviews just become watered down. I will update, possibly delete if I hear from Amber and/or Monica regarding the situation.
Friendly, attentive, clean. Food was really good. Hot and fresh . Staff is very professional and felt very much at easy and able to enjoy our food . Happy overall
Great restaurant. I always place my order online; ensures correct order every time where ordering at the window or drive thru I always found a communication breakdown,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwhich
Nvrmoq
Workers were moving too slow.
Ashley Vera
Mobile ordered and picked up my food, once I got home I was missing items in my order. I had to drive all the way back to the restaurant and I tell the guy upfront about it he took the bag and handed me a new bag with the missing items that were sitting on the counter, the food was cold. I get back home again and the sandwich I ordered was wrong. A family member hates bacon and the sandwich contained bacon. My order had nothing that included bacon. I called the store multiple time and even left them a voice message but no response.
The girl in the drive thru tonight February 26 around 7:30 pm was so rude she didn’t even said hi and give me a dirty look when she gave me my food, I said thank you and she totally ignored me, I get if it’s busy I work at fast food too but she needs to learn costumer service and some manners, honestly chick fill e employees are always really nice, this is disappointing
Food: 5
Service: 1
Very friendly and helpful
Kid-friendliness: Kids welcomed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken, Nuggets, Grilled Chicken
Thanks for the try at a pickle…. Pickle shavings.
Great chicken sandwich!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwhich
Love this place! Line is long but worth it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Fudge Brownie
Today we’re ordered through the app. First it said they didn’t take my payment when I called apple and confirmed payment was taken out. I show up to get my order as the app said it was ready I waited over 45 mins on top of the time I waited from when my order was placed. Then I’m missing some items on top of that. Ordered 3 fries and didn’t get it.The only person who cared and tried to help was the cashier. Everyone else was like what do you want me to do.! Like what kind of response is that to some ego regularly visit and spends over $80 every time. Thanks for letting me know to not take my money here
Atmosphere: 1
Food: 1
Service: 1
The food is great and on point. I'll be coming back again and again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwhich
Blah… basic… doesn’t really hear the customer.. I have told them twice for “hot” fries… and they just can’t get it right… it was most definitely not their pleasure that day…
Atmosphere: 3
Food: 3
Service: 3
Between the hours of 6pm-9pm the customer service is horrible. You will have customer waiting to give their orders. But the driver thru crew will not even acknowledge your present. Since they do not work the in-house section they are not obligated to basic customer service. The drive-thru crew will have full on conversation and carry on cracking jokes. Mean while the dine-in waits... Only at the #4456 or 931 Sweetwater Rd Spring Valley, CA 91977 location does this constantly happen ! Management team please do something
Spring Valley Resident
Service: 1
It breaks my heart to leave this review. I love Chick-fil-A and I love that this restaurant in particular is black owned. I have always traveled (without complaint because it was worth it) to the Grossmont Chick-Fil-A. So having one in my backyard was exciting...
This store often has issues with slowing down and quality control. Often the nuts to my kale salad are missing or my sandwich came on regular bread. 2 days ago I had the opportunity to speak directly to the owner when I was complaining about the amount of kale salad. My container looked only 2/3rds full but Amber (owner) took the time to explain and show me how the look is deceptive based various factors and actually I had more kale than I was supposed to have. I was grateful that the owner had come out and taken time with her customers. When I went back to my car I realized they had forgotten my gluten free bun. I went in hoping to speak with Amber so I could share my concerns about quality control and get another bun. I wanted to spare the restaurant the negative review. But I decided to take my gluten free bun and go on with my day. As we pulled onto the onramp and I began making my sandwich (i saw tomatoes on the sandwich which I ordered no tomatoes.) We turned around and I went back into the restaurant to have my sandwich remade. I then asked to speak to Amber. However she was unavailable and so Monica, the executive manager, came and heard me out. She listened to my frustrations and then gave me a courtesy card and my new sandwich. I then got back into the car and we headed onto our destination. DejaVu. Opened my sandwich and there sat tomatoes. I went back. Monica met me at the door. She gave me another courtesy card and profusely apologized. They would work on the situation.
Fast forward to today. I ordered a simple #1 with no pickles. I had them prepare my order although I was nearly 20 minutes away. This store can be a bit slower and I wanted to give them time. When we arrived we were on a mission (my daughter had a hair appointment and we adopted families who need their gifts...) My daughter goes in and gets her meal. We are on our way. She stops me and shows me... she got two chicken sandwiches, no fries. I am so frustrated. My time is slim. I go in and share with Jasmine. She tells me to give her the sandwiches back. I tell her no... "Just give me my fries. You messed this up... the least you can do is let me keep the sandwiches." She said she would not be able to let me keep the sandwiches but would give me a compliment sandwich card that has to be used by December 31st. (That would make 3 btw). I said fine. She then takes order from me and RESTARTS THE ORDER. No... I don't have time for that. My daughter is going to get her hair braided she needs her food and we need to go. Jasmine won't hear me. I ask for Monica. I am told Monica is unavailable. I wait what seems like 3-4 more minutes and decide to ask for a refund. Jasmine then tells me... so if you get a refund you will not get your courtesy sandwich!!!! WTH. First off... I hadn't even asked for it at that moment... I wasn't worried about that a sandwich. I was more concerned with getting my daughter to her appointment and her getting dinner. So to add that salt to the wound more than irritated me. I told her... I am going to write a review. She said fine. And so here I am. The saddest part is my daughter was upset because as I dropped her off she still hadn't eaten. I will figure this out but am I disappointed beyond words. Being heard is #1. Someone seeing that I paid for a service and ended up getting the very short end of the stick. I didn't want to write a review. But kudos have to be earned otherwise reviews just become watered down. I will update, possibly delete if I hear from Amber and/or Monica regarding the situation.
Atmosphere: 4
Food: 5
Service: 1
Restaurantji Recommends
Friendly, attentive, clean. Food was really good. Hot and fresh . Staff is very professional and felt very much at easy and able to enjoy our food . Happy overall
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nuggets, Market Salad, Spicy Chicken, Chicken Sandwhich, 8oz Honey Mustard Sauce
Good food
Atmosphere: 4
Food: 4
Service: 4
Great restaurant. I always place my order online; ensures correct order every time where ordering at the window or drive thru I always found a communication breakdown,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwhich
Workers were moving too slow.
Mobile ordered and picked up my food, once I got home I was missing items in my order. I had to drive all the way back to the restaurant and I tell the guy upfront about it he took the bag and handed me a new bag with the missing items that were sitting on the counter, the food was cold. I get back home again and the sandwich I ordered was wrong. A family member hates bacon and the sandwich contained bacon. My order had nothing that included bacon. I called the store multiple time and even left them a voice message but no response.
Atmosphere: 2
Food: 2
Service: 3
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