Thank you to Esmeralda who had excellent customer service and helped me figure out great choices of wings and flavors.
Bianca Ramirez
Unfortunately the pizza we got was horrible. When three 9-10 year old kids refuse to eat pizza you know its not good. It was super dry, no cheese and overcooked. They did scarf up the cheesy breadsticks but now I have 2 pizzas no one will eat, waste of money.
Fred Long
THE WORST!!! From the first ring of the phone. A gentleman answered the phone and started taking my pickup order. I asked him was he in the store or in the call center and he said he was at the store. Halfway through the order he told me he needed to put me on hold. How about 2 minutes later another lady comes on the phone who speaks very bad English. She asked if she could take my order. I told her that someone else had already started taking my order and she told me he was from the call center. I tried to order 4 pizzas from an ad that I saw which said one large one-topping pizza $9.99. she told me they don't have that special. I told her I'm sitting here on my phone looking at it. She refused to honor that and she told me about other specials for medium pizzas. I ordered four medium pizzas and told her someone would come and pick it up at 10:45 a.m. and they would pay for it. I asked her if she can have paper plates and napkins for 14 people and she said no problem. Because she said this location doesn't deliver to the gun range where I was serving I had my wife drive all the way from Escondido to pick up the pizza, approximately 40 miles each way. She arrived to pick up the pizza and the ladies told her that she didn't have any paper plates or napkins there for my wife had to stop at the store and purchase napkins and paper plates. Because of this the pizzas are now cold. This is the short version but bottom line is this location offers zero customer service. You shouldn't be advertising something that you don't have. Whether you've discontinued and add or not is not the customer's responsibility. It's your responsibility as a merchant. And to tell a customer it's no problem to supply paper towels and plates and then not have them is also unacceptable. I called to speak to a manager in the store and I was placed on hold for 15 minutes. So I decided to put my thoughts on your review. I'm still going to contact the store manager because I want my money refunded for the cold pizza. What you offer is a poor excuse for customer service. No one at your store has the slightest idea what customer service means.
Trish Jones
I ordered 4 pizzas, boneless wing and dipping sauces. The delivery driver forgot 2 of the pizzas. I called the store and informed them of the issue. I explained that this was the 4th time in 2 months that my order had been wrong. They had forgotten items multiple times and one time the forgot all the toppings on a pizza. I requested a credit and my missing items be delivered. The manager I spoke to gave me a $50 credit and informed me that it would be valid for 30 days. I called the store to order dinner tonight and they were unable to find my credit and stated that they couldn't find an order from December. The last order they show was from September. My bank statement shows a payment to Pizza Hut on the day in question. Needless to say I am disappointed with the service I have received from the store. Customer service is not what it used to be. I may not be that important to the corporate world but it angers me that they would just not care about a customer that spend HUNDREDS of dollars in their store every month.
Teddy Isley
Will not be returning to this location. I wasn’t expecting red carpet treatment but just because I didn’t tip what was to their “expectations” the young lady behind the counter gave me what she felt I deserved in terms of service. Did not thank me for my business, no eye contact, no visible name badge, did not offer for me to inspect my product, did not offer me napkins or paper plates, I thanked her & she just walked away. I’ve been a Pizza Hut boy for life, but I won’t be one at that location as long as that young lady is still there. SHE NEEDS SCHOOLING ON HOW TO PROVIDE CUSTOMER SERVICE.
Atmosphere: 1
Food: 5
Service: 1
Ivory Ward
Great fast service and best pizza
Atmosphere: 5
Food: 5
Service: 5
Dr. Sylvia Galvez
Parking: I parked right in front of the building
Food: 5
Service: 5
Recommended dishes: Sausage Pepperoni Pizza with Alfredo Sauce
Rhonda Antoine
Hit or miss whether they will have what you ordered. Lemon pepper seasoning for the wings or even a Mountain
Atmosphere: 3
Food: 3
Service: 3
Duy Nguyen
Don't come here they will force you to give them tips..I will not come back anymore, going to little Caesars across the street.
Atmosphere: 1
Food: 2
Service: 1
Janette Estevane
Hands-down, the worst customer service ever, I arrive at the designated time to pick up my pizza and waited over five minutes without anybody coming out so I decided to get out of the car just wait an additional 15 minutes to get my pizza all while I hear somebody talking on the phone in the back and somebody else was hiding on the side no one was manning the front until the person who left to deliver a pizza when I got there got back and he helped me. This isn’t the first time I’ve had an issue with this specific location.
Thank you to Esmeralda who had excellent customer service and helped me figure out great choices of wings and flavors.
Unfortunately the pizza we got was horrible. When three 9-10 year old kids refuse to eat pizza you know its not good. It was super dry, no cheese and overcooked. They did scarf up the cheesy breadsticks but now I have 2 pizzas no one will eat, waste of money.
THE WORST!!!
From the first ring of the phone.
A gentleman answered the phone and started taking my pickup order. I asked him was he in the store or in the call center and he said he was at the store. Halfway through the order he told me he needed to put me on hold. How about 2 minutes later another lady comes on the phone who speaks very bad English. She asked if she could take my order. I told her that someone else had already started taking my order and she told me he was from the call center. I tried to order 4 pizzas from an ad that I saw which said one large one-topping pizza $9.99. she told me they don't have that special. I told her I'm sitting here on my phone looking at it. She refused to honor that and she told me about other specials for medium pizzas. I ordered four medium pizzas and told her someone would come and pick it up at 10:45 a.m. and they would pay for it. I asked her if she can have paper plates and napkins for 14 people and she said no problem. Because she said this location doesn't deliver to the gun range where I was serving I had my wife drive all the way from Escondido to pick up the pizza, approximately 40 miles each way. She arrived to pick up the pizza and the ladies told her that she didn't have any paper plates or napkins there for my wife had to stop at the store and purchase napkins and paper plates. Because of this the pizzas are now cold. This is the short version but bottom line is this location offers zero customer service. You shouldn't be advertising something that you don't have. Whether you've discontinued and add or not is not the customer's responsibility. It's your responsibility as a merchant. And to tell a customer it's no problem to supply paper towels and plates and then not have them is also unacceptable. I called to speak to a manager in the store and I was placed on hold for 15 minutes. So I decided to put my thoughts on your review. I'm still going to contact the store manager because I want my money refunded for the cold pizza. What you offer is a poor excuse for customer service. No one at your store has the slightest idea what customer service means.
I ordered 4 pizzas, boneless wing and dipping sauces. The delivery driver forgot 2 of the pizzas. I called the store and informed them of the issue. I explained that this was the 4th time in 2 months that my order had been wrong. They had forgotten items multiple times and one time the forgot all the toppings on a pizza. I requested a credit and my missing items be delivered. The manager I spoke to gave me a $50 credit and informed me that it would be valid for 30 days. I called the store to order dinner tonight and they were unable to find my credit and stated that they couldn't find an order from December. The last order they show was from September. My bank statement shows a payment to Pizza Hut on the day in question. Needless to say I am disappointed with the service I have received from the store.
Customer service is not what it used to be. I may not be that important to the corporate world but it angers me that they would just not care about a customer that spend HUNDREDS of dollars in their store every month.
Will not be returning to this location. I wasn’t expecting red carpet treatment but just because I didn’t tip what was to their “expectations” the young lady behind the counter gave me what she felt I deserved in terms of service. Did not thank me for my business, no eye contact, no visible name badge, did not offer for me to inspect my product, did not offer me napkins or paper plates, I thanked her & she just walked away. I’ve been a Pizza Hut boy for life, but I won’t be one at that location as long as that young lady is still there. SHE NEEDS SCHOOLING ON HOW TO PROVIDE CUSTOMER SERVICE.
Atmosphere: 1
Food: 5
Service: 1
Great fast service and best pizza
Atmosphere: 5
Food: 5
Service: 5
Parking: I parked right in front of the building
Food: 5
Service: 5
Recommended dishes: Sausage Pepperoni Pizza with Alfredo Sauce
Hit or miss whether they will have what you ordered. Lemon pepper seasoning for the wings or even a Mountain
Atmosphere: 3
Food: 3
Service: 3
Don't come here they will force you to give them tips..I will not come back anymore, going to little Caesars across the street.
Atmosphere: 1
Food: 2
Service: 1
Hands-down, the worst customer service ever, I arrive at the designated time to pick up my pizza and waited over five minutes without anybody coming out so I decided to get out of the car just wait an additional 15 minutes to get my pizza all while I hear somebody talking on the phone in the back and somebody else was hiding on the side no one was manning the front until the person who left to deliver a pizza when I got there got back and he helped me. This isn’t the first time I’ve had an issue with this specific location.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Pizza was undercooked ,they wanted to charge me for 1 ranch ,pizza hut is losing there taste ,it used to be so good!!!
Atmosphere: 1
Food: 1
Service: 1
It's possibly the best pizza I have had! Amazing crust and delicious sauce.
Atmosphere: 4
Food: 5
Service: 4
Honestly great atmosphere, sometimes they’re really busy but they always greet with a smile!! Food is great!
Kid-friendliness: Really nice during holidays
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Cinnibon's Cinnamon Roll, Meat Lovers Pizza
Super friendly
Atmosphere: 5
Food: 5
Service: 5
Not too busy. Wanted a gift card. Staff was very helpful. Ended up ordering a pizza for take away. As always good and hot.
Atmosphere: 4
Food: 4
Service: 5
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