Staffs very friendly and orders came out on time. Dining area is clean and tables bussed. I live in Gorman and I know it's a far communte but this restaurant serves better.Staff's been very nice and food is always fresh?it's worth the drive to stevenson ranch!
Atmosphere: 5
Food: 5
Service: 5
Brad Cook
This is the second time I have had the rude blond at the drive thru window. You can really tell she doesn't want to be there. Rude rude rude. Because of her I will not return to this El Pollo Loco location.
Atmosphere: 1
Food: 4
Service: 1
neal aschim
Don't stop here. My wife literally spat out her food and was super disappointed.
Atmosphere: 1
Service: 1
Channa Higuera
First time eating here and won't be back.
Atmosphere: 1
Food: 1
Service: 1
Esteban Rápido
7/28/2024
How do they make one of my items and then I have to wait another 15 minutes for the other two? The excuse is, "we had a big order." Can't they finish my order before they start on a "big order? I ordered on the app, after 20 minutes of waiting for my food, I left the restaurant 29 minutes after I made my order. I watched them make over a dozen items while I waited for my other two items. Why?
I go to El Pollo Loco often. Many different ones in many different cities. When it comes to getting my order smoothly, this location has a difficult time.
It's a 50/50 shot every time.
Update 7/31/2024. I ordered from them again. They made my food on time without issue. When I got home, I found they forgot my chips.
How do they make one of my items and then I have to wait another 15 minutes for the other two? The excuse is, "we had a big order." Can't they finish my order before they start on a "big order? I ordered on the app, after 20 minutes of waiting for my food, I left the restaurant 29 minutes after I made my order. I watched them make over a dozen items while I waited for my other two items. Why?
I go to El Pollo Loco often. Many different ones in many different cities. When it comes to getting my order smoothly, this location has a difficult time.
It's a 50/50 shot every time.
Update 7/31/2024. I ordered from them again. They made my food on time without issue. When I got home, I found they forgot my chips.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Quesadilla
John Bray
Great food
Gloria E Martinez
Very bad customer service, they made us wait a long time.
Came here to visit old friends and I still love the food and the company. General manager was friendly and the front counter with kiosk is amazing experience.
Too salty
🧂
Staffs very friendly and orders came out on time. Dining area is clean and tables bussed. I live in Gorman and I know it's a far communte but this restaurant serves better.Staff's been very nice and food is always fresh?it's worth the drive to stevenson ranch!
Atmosphere: 5
Food: 5
Service: 5
This is the second time I have had the rude blond at the drive thru window. You can really tell she doesn't want to be there. Rude rude rude. Because of her I will not return to this El Pollo Loco location.
Atmosphere: 1
Food: 4
Service: 1
Don't stop here. My wife literally spat out her food and was super disappointed.
Atmosphere: 1
Service: 1
First time eating here and won't be back.
Atmosphere: 1
Food: 1
Service: 1
7/28/2024
How do they make one of my items and then I have to wait another 15 minutes for the other two? The excuse is, "we had a big order." Can't they finish my order before they start on a "big order? I ordered on the app, after 20 minutes of waiting for my food, I left the restaurant 29 minutes after I made my order. I watched them make over a dozen items while I waited for my other two items. Why?
I go to El Pollo Loco often. Many different ones in many different cities. When it comes to getting my order smoothly, this location has a difficult time.
It's a 50/50 shot every time.
Update 7/31/2024. I ordered from them again. They made my food on time without issue. When I got home, I found they forgot my chips.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Quesadilla
We like the tostada salad and always get that.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Double Chicken Tostada Salad, Original Pollo Bowl Combo, Double Chicken Avocado Salad
7/28/2024
How do they make one of my items and then I have to wait another 15 minutes for the other two? The excuse is, "we had a big order." Can't they finish my order before they start on a "big order? I ordered on the app, after 20 minutes of waiting for my food, I left the restaurant 29 minutes after I made my order. I watched them make over a dozen items while I waited for my other two items. Why?
I go to El Pollo Loco often. Many different ones in many different cities. When it comes to getting my order smoothly, this location has a difficult time.
It's a 50/50 shot every time.
Update 7/31/2024. I ordered from them again. They made my food on time without issue. When I got home, I found they forgot my chips.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Quesadilla
Great food
Very bad customer service, they made us wait a long time.
Atmosphere: 2
Food: 3
Service: 3
Restaurantji Recommends
Came here to visit old friends and I still love the food and the company. General manager was friendly and the front counter with kiosk is amazing experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Avocado Burrito, Chicken Nachos Combo
I came for dinner with my mom and I really liked the chicken here. My mom loves the tostada. Thank you so much.
Kid-friendliness: Manager was super nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Great service with delicious food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad, Chips, Quesadilla
I stopped by for lunch, and I was imofessed with the food and guest service. I will definitely be coming in more.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla
Great food on my visit. Employees are really friendly. I love the double tostadas and this place is my spot to go to now!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
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