We just left the restaurant feeling extremely disappointed after what was supposed to be a joyful day celebrating my kids’ graduation. We were a party of six, and this place has always held a special meaning for me — I worked here six years ago and know many of the staff. That’s why this experience was so upsetting.
When my husband mentioned that the coffee tasted watery, the older Busser Arturo, responded in a very rude and disrespectful manner. His reaction was completely uncalled for. As someone who worked as a server, I know how feedback should be handled. The coffee has never tasted like that before, and instead of simply passing the comment along to the appropriate staff, he chose to answer in a very unprofessional way. He said ( no one complains beside us)
I truly hope this issue is brought to his attention, as this kind of attitude is unacceptable. No customer should be made to feel uncomfortable for sharing honest feedback. Sadly, because of this experience, I don’t feel like I can return and enjoy the food I used to love — not while he is still there.
It’s important that bussers, or any staff, know how to properly handle guest concerns — which is to pass them along to the server or manager, not to respond directly in a confrontational tone.
Thank you for your time, and I hope this message helps improve the experience for future guests.
Cheri Andre
Good food. I don't know why it took so long for me and the family to eat here. We've known about it for years. Well, now we know and will continue to eat here. The breakfast was delicious!
Derek McCowan
Outstanding! A+++++++++++
Lilia Rodriguez
Came in mother's Day for breakfast )with Mom) ... It once was good. Has kinda gone down yet prices went up. I'd rather go across the street to Babs - at least I know now
Alexis Rubio
The staff doesn’t give accurate wait time and has a very poor system of communication. I called a head of time to ask for the wait time and to put my name down. I was told on the phone the wait time was 10 minutes and after waiting 20 minutes I asked the waitress how much longer and she stated another 45 minutes. I then asked where my name was on the list and she showed at the bottom. I asked why they quoted me 10 minutes, the waitress rudely said they never answered the phone and that I was wrong. Such a disappointment for a family owned business. I will not be taking my family or friends to this establishment because of their poor customer service and lack of respect for their customers.
Brett Conner
Stopped in just for a cup of coffee on a Saturday morning and they treated me like the king of England. Pro tip: get the toast -- it's delicious. Will come again.
Jen Santos
The food is always amazing and everyone there is very nice
steve mead
Great biscuits and gravy, also the chicken fried steak is amazing. Such a great place to have a quiet meal.
Armando Guzman
Friendly staff along with quick service. I ordered the biscuits and gravey, and it wasn't very good. Weird consistency and salty. Breakfast potatoes weren't my favorite either. My partner ordered the pancakes with sausage and egg whites. The pancakes were very fluffy and good, but they were served with a very small amount of egg whites. I will skip in the future as there are far better breakfast eats in Suisun/Fairfield.
Gilda Glamour
The very best place for breakfast! The staff is incredible! So friendly and kind. They go out of their way to make you feel welcome! Food is generous portions and very delicious! Wonderful place!!!
Cute restaurant in a small harbor town serving out delicious pancakes and bread. First time I’ve been here and I can say I will definitely be returning especially for the homemade bread.
Melissa Lintz
Wonderful experience! Homey feel with great people!
Sandy Molinares
Food was delicious did have to wait for food only 1 waitress
Liz Mazari
It's simply one of my favorite places. The portions are quite large. The food always comes out hot and fresh and the service is simply impeccable.
gary Samuels
What a fantastic pick for hosting a medium-sized gathering over breakfast! The atmosphere is sure to set the perfect tone for a delightful morning.
We just left the restaurant feeling extremely disappointed after what was supposed to be a joyful day celebrating my kids’ graduation. We were a party of six, and this place has always held a special meaning for me — I worked here six years ago and know many of the staff. That’s why this experience was so upsetting.
When my husband mentioned that the coffee tasted watery, the older Busser Arturo, responded in a very rude and disrespectful manner. His reaction was completely uncalled for. As someone who worked as a server, I know how feedback should be handled. The coffee has never tasted like that before, and instead of simply passing the comment along to the appropriate staff, he chose to answer in a very unprofessional way. He said
( no one complains beside us)
I truly hope this issue is brought to his attention, as this kind of attitude is unacceptable. No customer should be made to feel uncomfortable for sharing honest feedback. Sadly, because of this experience, I don’t feel like I can return and enjoy the food I used to love — not while he is still there.
It’s important that bussers, or any staff, know how to properly handle guest concerns — which is to pass them along to the server or manager, not to respond directly in a confrontational tone.
Thank you for your time, and I hope this message helps improve the experience for future guests.
Good food. I don't know why it took so long for me and the family to eat here. We've known about it for years. Well, now we know and will continue to eat here. The breakfast was delicious!
Outstanding! A+++++++++++
Came in mother's Day for breakfast )with Mom) ...
It once was good. Has kinda gone down yet prices went up. I'd rather go across the street to Babs - at least I know now
The staff doesn’t give accurate wait time and has a very poor system of communication. I called a head of time to ask for the wait time and to put my name down. I was told on the phone the wait time was 10 minutes and after waiting 20 minutes I asked the waitress how much longer and she stated another 45 minutes. I then asked where my name was on the list and she showed at the bottom. I asked why they quoted me 10 minutes, the waitress rudely said they never answered the phone and that I was wrong. Such a disappointment for a family owned business. I will not be taking my family or friends to this establishment because of their poor customer service and lack of respect for their customers.
Stopped in just for a cup of coffee on a Saturday morning and they treated me like the king of England. Pro tip: get the toast -- it's delicious. Will come again.
The food is always amazing and everyone there is very nice
Great biscuits and gravy, also the chicken fried steak is amazing. Such a great place to have a quiet meal.
Friendly staff along with quick service. I ordered the biscuits and gravey, and it wasn't very good. Weird consistency and salty. Breakfast potatoes weren't my favorite either. My partner ordered the pancakes with sausage and egg whites. The pancakes were very fluffy and good, but they were served with a very small amount of egg whites. I will skip in the future as there are far better breakfast eats in Suisun/Fairfield.
The very best place for breakfast! The staff is incredible! So friendly and kind. They go out of their way to make you feel welcome! Food is generous portions and very delicious! Wonderful place!!!
Restaurantji Recommends
Cute restaurant in a small harbor town serving out delicious pancakes and bread. First time I’ve been here and I can say I will definitely be returning especially for the homemade bread.
Wonderful experience! Homey feel with great people!
Food was delicious did have to wait for food only 1 waitress
It's simply one of my favorite places. The portions are quite large. The food always comes out hot and fresh and the service is simply impeccable.
What a fantastic pick for hosting a medium-sized gathering over breakfast! The atmosphere is sure to set the perfect tone for a delightful morning.
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