Had such a terrible experience at this location and all thanks to the “store manager/ general manager” (so he said) Louis. I ordered broccoli beef and they told me it would be a wait which I was fine with but I got to the window and my food was ready I asked to make sure it was broccoli beef only to get home and see that I was scammed and given chicken and almost raw broccoli with teriyaki sauce on it. I then had to drive back and immediately the sweet young man that took my order (Kevin) knew why I was there he said I would get a refund and went to then grab Louis who was immediately rude!! I calmly explained to him the situation and he insisted that it was broccoli beef even though I was the one that knew it wasn’t beef because beef and chicken have different textures. It was at that point I asked for information on the store manager which he said he was so I asked for who was above him and his response was “no one I’m the general manager” if this is who they hire for the general manager this location will not make it. I only give 2 stars because Kevin was great
Atmosphere: 2
Food: 1
Service: 2
DeathMaster436
Drive through was fast.
Atmosphere: 5
Food: 5
Service: 5
Dario B Pirozzi
The only drive thru Chinese food option in town, is still a very good choice. Good food, good service.
Atmosphere: 5
Food: 5
Service: 5
Alin Bascracea
poor staff and the food is not fresh
Food: 1
Service: 1
Coach Kaizen Kenny
This Panda Express location in Suisun City near Highway 12 is a solid go-to for quick and consistent Chinese-American food. We’ve been here multiple times and the experience is reliable. The orange chicken, honey walnut shrimp, and grilled teriyaki chicken were all fresh, hot, and portioned well. The chow mein wasn’t too greasy, which is always a plus.
The drive-thru is convenient and the staff moves quickly, even during lunch rush. Inside is clean, not too loud, and well-maintained, great for families or anyone needing a fast bite without the hassle. Parking is easy and accessible.
Pro tip: Use the Panda app to order ahead and collect rewards points.
If you’re looking for fast, casual Chinese food in Solano County, this spot hits the mark.
Fast service Clean location Friendly staff Consistent quality Drive-thru and dine-in available
Would definitely return when passing through again.
Atmosphere: 4
Food: 4
Service: 4
Tina Murguia
Maricela I just wanted to let you know you help me and your the best thank you
Atmosphere: 5
Food: 5
Service: 5
oliver J
Forgotten the sauce multiple times, just some dry teriyaki chicken
Atmosphere: 1
Food: 3
Service: 2
Marina
Staff was very friendly and helpful. They hooked it up when I asked to split the orange chicken and teriyaki chicken. I love the orange chicken but wanted to try something different and wanted both items. I like that they have a drive-thru too!
Food: 5
Service: 5
Joette Doner
Service at drive thru is wonderful
Atmosphere: 5
Food: 5
Service: 5
UCV V
White rice sometimes clumps together when it's too cold. And at times, they do serve a lumped cold rice. I think food warmer box must be never turned on. I noticed that once they're out of the rice in a rice cooker to keep it warm then they get it out pre- cooked rice from the warmer box. It should be on as well though..
I found that not everyone wears the gloves, I saw only a few people would wear it and touch the food serving tools without gloves. Also, they don't wear transparent food server masks either I see them often talk to each other and customers in front of food. The place is designed for customers see everything they do therefore, they will need to be aware of that the customer might say nothing to them but watching all their moves! Today I saw a man refilling food. First, he replaced the newly cooked food in a bowl and then rested the old bowl over on newly cooked food and transferred old food over on top of newly cooked food. I felt it was disgusting. the old bowl is not cleanbut it was rested on the food the bowl must be heavy but still you just cannot do that!!!🤮 It has made me lose my appetite! So, I couldn't enjoy the food because I kept thinking about what I saw... I don't think I can eat there anymore after today. Due to poor hygiene, this franchise owner should train their employees through the health department. It is quite serious matter.
So I'd probably write this review for every Panda in CA as I dislike the new packaging for the to go plates . I have talked to corporate because of the issues and they did say it was because of CA new rules . My rice gets stuck and it gets really soggy and flimsy on the bottom because the heat . DEFINITELY NOT this restaurant fault tho or any of the other locations . Only putting it here because this is the last place I ate but I guess save the turtles. I WILL go here again and I LOVE this particular location. Very friendly and efficient staff members . I've watched them deal with difficult, hangry customers as I wait in line and they handle them with such grace .
Atmosphere: 5
Food: 5
Service: 5
P Sahota Music
Good food love a
Atmosphere: 5
Food: 5
Service: 5
Texan 4x4 Texans
Great service!
Atmosphere: 4
Food: 5
Service: 5
Cathy Beverage
The honey walnut shrimp are amazing!
Atmosphere: 3
Food: 4
Service: 4
Westeros Cotons
For the second time I want to say their service is horrible, today just got off from a productive meeting with a smile at work, I decided to take a break for lunch and went to Panda Express to get my meal, I went through the drive-through and my favorite item was going to be ready in four minutes according to the employee, I went and pay for it and I was asked to wait on the front, after 20 minutes waiting outside and seeing people in and out of the store. I decided to come in and pick up my food that was waiting on the counter. I saw that my item I ordered was almost halfway on their serving bowl. I spend another five minutes dealing with the cashier just to get my order ready to be given to me. I came out angry without any compensation for the lost time they caused me. If you go there ask if it's possible to wait for your food in the window instead of in front if you plan on going there. This method will ensure that they don't forget your order.
Had such a terrible experience at this location and all thanks to the “store manager/ general manager” (so he said) Louis. I ordered broccoli beef and they told me it would be a wait which I was fine with but I got to the window and my food was ready I asked to make sure it was broccoli beef only to get home and see that I was scammed and given chicken and almost raw broccoli with teriyaki sauce on it. I then had to drive back and immediately the sweet young man that took my order (Kevin) knew why I was there he said I would get a refund and went to then grab Louis who was immediately rude!! I calmly explained to him the situation and he insisted that it was broccoli beef even though I was the one that knew it wasn’t beef because beef and chicken have different textures. It was at that point I asked for information on the store manager which he said he was so I asked for who was above him and his response was “no one I’m the general manager” if this is who they hire for the general manager this location will not make it. I only give 2 stars because Kevin was great
Atmosphere: 2
Food: 1
Service: 2
Drive through was fast.
Atmosphere: 5
Food: 5
Service: 5
The only drive thru Chinese food option in town, is still a very good choice. Good food, good service.
Atmosphere: 5
Food: 5
Service: 5
poor staff and the food is not fresh
Food: 1
Service: 1
This Panda Express location in Suisun City near Highway 12 is a solid go-to for quick and consistent Chinese-American food. We’ve been here multiple times and the experience is reliable. The orange chicken, honey walnut shrimp, and grilled teriyaki chicken were all fresh, hot, and portioned well. The chow mein wasn’t too greasy, which is always a plus.
The drive-thru is convenient and the staff moves quickly, even during lunch rush. Inside is clean, not too loud, and well-maintained, great for families or anyone needing a fast bite without the hassle. Parking is easy and accessible.
Pro tip: Use the Panda app to order ahead and collect rewards points.
If you’re looking for fast, casual Chinese food in Solano County, this spot hits the mark.
Fast service
Clean location
Friendly staff
Consistent quality
Drive-thru and dine-in available
Would definitely return when passing through again.
Atmosphere: 4
Food: 4
Service: 4
Maricela I just wanted to let you know you help me and your the best thank you
Atmosphere: 5
Food: 5
Service: 5
Forgotten the sauce multiple times, just some dry teriyaki chicken
Atmosphere: 1
Food: 3
Service: 2
Staff was very friendly and helpful. They hooked it up when I asked to split the orange chicken and teriyaki chicken. I love the orange chicken but wanted to try something different and wanted both items. I like that they have a drive-thru too!
Food: 5
Service: 5
Service at drive thru is wonderful
Atmosphere: 5
Food: 5
Service: 5
White rice sometimes clumps together when it's too cold. And at times, they do serve a lumped cold rice. I think food warmer box must be never turned on. I noticed that once they're out of the rice in a rice cooker to keep it warm then they get it out pre- cooked rice from the warmer box.
It should be on as well though..
I found that not everyone wears the gloves, I saw only a few people would wear it and touch the food serving tools without gloves. Also, they don't wear transparent food server masks either I see them often talk to each other and customers in front of food.
The place is designed for customers see everything they do therefore, they will need to be aware of that the customer might say nothing to them but watching all their moves! Today I saw a man refilling food. First, he replaced the newly cooked food in a bowl and then rested the old bowl over on newly cooked food and transferred old food over on top of newly cooked food. I felt it was disgusting. the old bowl is not cleanbut it was rested on the food the bowl must be heavy but still you just cannot do that!!!🤮 It has made me lose my appetite! So, I couldn't enjoy the food because I kept thinking about what I saw... I don't think I can eat there anymore after today. Due to poor hygiene, this franchise owner should train their employees through the health department. It is quite serious matter.
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
So I'd probably write this review for every Panda in CA as I dislike the new packaging for the to go plates . I have talked to corporate because of the issues and they did say it was because of CA new rules . My rice gets stuck and it gets really soggy and flimsy on the bottom because the heat . DEFINITELY NOT this restaurant fault tho or any of the other locations . Only putting it here because this is the last place I ate but I guess save the turtles. I WILL go here again and I LOVE this particular location. Very friendly and efficient staff members . I've watched them deal with difficult, hangry customers as I wait in line and they handle them with such grace .
Atmosphere: 5
Food: 5
Service: 5
Good food love a
Atmosphere: 5
Food: 5
Service: 5
Great service!
Atmosphere: 4
Food: 5
Service: 5
The honey walnut shrimp are amazing!
Atmosphere: 3
Food: 4
Service: 4
For the second time I want to say their service is horrible, today just got off from a productive meeting with a smile at work, I decided to take a break for lunch and went to Panda Express to get my meal, I went through the drive-through and my favorite item was going to be ready in four minutes according to the employee, I went and pay for it and I was asked to wait on the front, after 20 minutes waiting outside and seeing people in and out of the store. I decided to come in and pick up my food that was waiting on the counter. I saw that my item I ordered was almost halfway on their serving bowl. I spend another five minutes dealing with the cashier just to get my order ready to be given to me. I came out angry without any compensation for the lost time they caused me. If you go there ask if it's possible to wait for your food in the window instead of in front if you plan on going there. This method will ensure that they don't forget your order.
Loading...