I frequently order from this establishment, typically a few times a month, as it's important for me to have a safe and enjoyable space for my meals. Whether I’m ordering to-go or dining in public, it can be particularly challenging for me due to my eating disorder. Just yesterday, I had a smooth experience when I placed my usual order and picked it up without any issues.
However, today I decided to place a second order because the food was so good. Unfortunately, I encountered a problem. While the funds were deducted from my account, the order itself was stuck loading in the app and never went through. After noticing this, I waited in line and approached one of the workers to explain that I was there to pick up my order. They appeared confused and informed me that there was nothing in their system regarding my order.
I showed them my phone to prove that the payment had already been taken, but despite my explanation, they refused to make the sandwiches I had paid for. Though I managed to get the name of the employee, I was given no guidance on how to contact someone for a refund. The lack of assistance was disheartening, and I left empty-handed, with no solution offered, not even in the form of a gift card.
I understand that these situations can occur—I’ve worked in retail for over seven years myself and know how things can sometimes go awry. However, for someone with an eating disorder, finding safe environments to eat is limited, making this experience particularly frustrating. While I have usually been treated with respect and hospitality at this location, today’s service left me disappointed and uncomfortable, making me reconsider my future visits. It felt as if they just wanted to take my money without providing the necessary support or information to address the issue respectfully. Thank you for the lack of help.
Atmosphere: 1
Food: 2
Service: 1
Kelly g
I ordered 3 sandwiches today. Once delivered to my suprise it was bread sandwiches. There wasnt much inside the sandwiches. The lady said if I wanted more then I need to ask for more. I ask to speak to the manager. She called and said her phone was off. I asked for a refund and she told me no. She had an attitude because I asked who made this sandwiches.
Atmosphere: 1
Food: 1
Service: 1
Sumit Sharma
Clean place
Gary Johnson
They say they open at 6am that is false I wanted breakfast I was there at 640 am not open
Linda Melsheimer
Staff is very friendly and patient
Atmosphere: 5
Food: 5
Service: 5
Rotts R U
Wow RASNEET Has a great attitude while making my Sandwich, The best Sandwich in Fairfield, she should be a manager, clean station , great atmosphere and Knows to put the cucumbers first on The sandwiches.. Rasneet is Definitely a Boss
Atmosphere: 5
Food: 5
Service: 5
water droplet
I just came from here I always ordered the same things I would always place a mobile order and every time I do they always forget my extra extra pickles I came back here today instead of giving me my extra pickles they gave me extra cucumbers instead I don’t know why they always do this even when I look back at my order it says I ordered extra pickles and my bread is never toasted when I arrive on time its just that I hate when they forget something I really really want in my sandwich and they never make my food fresh for me!
Food: 1
Diego Chacon
This place was very unprofessional.I called to make an order and the workers here were laughing and not taking my order serious.Sounded like a bunch of teenage girls here! DO NOT ORDER
Atmosphere: 1
Food: 1
Service: 1
J Hixx
They don't even have Pastrami no more
Griselda Gonzalez
Horrible customer service. We walked in an hour before closing. They were starting to clean and I get it they want to finish up early but it was still open. We waited for 5 minutes to be helped and they didn’t even have the courtesy to say we’ll be with you shortly so we walked out.
Great experience. Food was fresh and ingredients well stocked. Gurveen is an amazing associate. Will surely go back.
Atmosphere: 4
Food: 5
Service: 5
D K Unknown
I like this location, the ladies that work here made me an awesome tuna sandwich today Wednesday April 10th.... I will definitely come back to this location! ?
Atmosphere: 5
Food: 5
Service: 5
Fatima Epes
Good food
David E
So their online ordering system is down, they say wait 5 minutes, well 10 minutes later its still down and they refuse to honor any deals or BOGO. That isn't how you do business, I WILL NEVER GIVE THIS LOCATION A SINGLE PENNY AGAIN.
Atmosphere: 1
Food: 1
Service: 1
Stephanie
This location is rude and on the last 2 visits have got my order wrong.
I frequently order from this establishment, typically a few times a month, as it's important for me to have a safe and enjoyable space for my meals. Whether I’m ordering to-go or dining in public, it can be particularly challenging for me due to my eating disorder. Just yesterday, I had a smooth experience when I placed my usual order and picked it up without any issues.
However, today I decided to place a second order because the food was so good. Unfortunately, I encountered a problem. While the funds were deducted from my account, the order itself was stuck loading in the app and never went through. After noticing this, I waited in line and approached one of the workers to explain that I was there to pick up my order. They appeared confused and informed me that there was nothing in their system regarding my order.
I showed them my phone to prove that the payment had already been taken, but despite my explanation, they refused to make the sandwiches I had paid for. Though I managed to get the name of the employee, I was given no guidance on how to contact someone for a refund. The lack of assistance was disheartening, and I left empty-handed, with no solution offered, not even in the form of a gift card.
I understand that these situations can occur—I’ve worked in retail for over seven years myself and know how things can sometimes go awry. However, for someone with an eating disorder, finding safe environments to eat is limited, making this experience particularly frustrating. While I have usually been treated with respect and hospitality at this location, today’s service left me disappointed and uncomfortable, making me reconsider my future visits. It felt as if they just wanted to take my money without providing the necessary support or information to address the issue respectfully. Thank you for the lack of help.
Atmosphere: 1
Food: 2
Service: 1
I ordered 3 sandwiches today. Once delivered to my suprise it was bread sandwiches. There wasnt much inside the sandwiches. The lady said if I wanted more then I need to ask for more. I ask to speak to the manager. She called and said her phone was off. I asked for a refund and she told me no. She had an attitude because I asked who made this sandwiches.
Atmosphere: 1
Food: 1
Service: 1
Clean place
They say they open at 6am that is false I wanted breakfast I was there at 640 am not open
Staff is very friendly and patient
Atmosphere: 5
Food: 5
Service: 5
Wow RASNEET Has a great attitude while making my Sandwich, The best Sandwich in Fairfield, she should be a manager, clean station , great atmosphere and Knows to put the cucumbers first on The sandwiches..
Rasneet is Definitely a Boss
Atmosphere: 5
Food: 5
Service: 5
I just came from here I always ordered the same things I would always place a mobile order and every time I do they always forget my extra extra pickles I came back here today instead of giving me my extra pickles they gave me extra cucumbers instead I don’t know why they always do this even when I look back at my order it says I ordered extra pickles and my bread is never toasted when I arrive on time its just that I hate when they forget something I really really want in my sandwich and they never make my food fresh for me!
Food: 1
This place was very unprofessional.I called to make an order and the workers here were laughing and not taking my order serious.Sounded like a bunch of teenage girls here! DO NOT ORDER
Atmosphere: 1
Food: 1
Service: 1
They don't even have Pastrami no more
Horrible customer service. We walked in an hour before closing. They were starting to clean and I get it they want to finish up early but it was still open. We waited for 5 minutes to be helped and they didn’t even have the courtesy to say we’ll be with you shortly so we walked out.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Great experience. Food was fresh and ingredients well stocked. Gurveen is an amazing associate. Will surely go back.
Atmosphere: 4
Food: 5
Service: 5
I like this location, the ladies that work here made me an awesome tuna sandwich today Wednesday April 10th.... I will definitely come back to this location! ?
Atmosphere: 5
Food: 5
Service: 5
Good food
So their online ordering system is down, they say wait 5 minutes, well 10 minutes later its still down and they refuse to honor any deals or BOGO. That isn't how you do business, I WILL NEVER GIVE THIS LOCATION A SINGLE PENNY AGAIN.
Atmosphere: 1
Food: 1
Service: 1
This location is rude and on the last 2 visits have got my order wrong.
Atmosphere: 1
Food: 1
Service: 1
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