If I could give a -5 stars I would for the restaurant... ordered a bread bowl of soup and a side salad, husband ordered the prime rib... Server came back with salad for husband no salad for me, server looked confused when l told her that I ordered a side salad she brought it to me and apologized. Server brought the prime rib meal to my husband and me a what looks like A chef salad I looked at her puzzled wondering why she's bringing me a second salad she told me I ordered it I told her no I ordered the side salad and soup she took it away in frustration... brings me back a small cup of soup, I actually ordered it in a bread bowl by the time it came the soup was ice cold and I did not eat it. Husband's prime rib was good potato and vegetables were cold and flavorless potato could've been cooked longer. Would not recommend the food for my dogs. Hotel room was decent - clean. Casino sucks - it's paperless!!! I Wrote a review earlier about the restaurant and how terrible the food was... The server actually turned her attitude around and was very sweet and took off my food from the bill because it was cold and disgusting... I have to say the best part of our stay was the bartender Nicole she was very sweet attentive and great to talk to. I wanna bar I would love to have her as my bartender! Changing my stars from a 1 to a 3 - The staff here was great and the local people were great to talk to as well
Adam S.
Still no updates from the horrible manager. Don't stay at this place and the manager is the worse manager of hospitality I have ever not had the privilege of talking to. Unless you want to lose money or be talked to from racist staff don't spend your money here
cyndees
We went here for the prime rib based on another review. (Admittedly it was old) one prime rib came out properly cooked medium, the other, which was also supposed to be medium, was dry and had the texture of jerky...obviously re-heated and overcooked. My husband tried to eat it and when I saw how tough it was, I exchanged with him, thinking I could manage it. NOT. I asked to have it replaced...the waitress told us the manager refused as we had tried to eat it. I asked to speak to the manager, and after another 10 minutes of arguing and her having to take the old one to the cook, it was replaced...but of course, everything was cold by then. I was shocked that they would be so difficult over an order that was clearly unsatisfactory. I would not recommend this place. You stand a 50% chance of getting beef jerky instead of a 23$ 10oz prime rib.
Brian W.
Harold in security was very helpful in getting our RV's parked for the night. Unfortunately, there was a large power outage in town and everything was running flawlessly on generator power. The restaurant was a little behind due to the outage and packed so we played some slots and now are back in our RV's for a late dinner. Thank you Harold for your friendly help and advice.
Erick N.
Place is awesome Very well cleaned and staff here has been friendly all around. Food was great too. Rooms are cleaned and neat. They also have a gym and pool that are nice.
Jen B.
Thought id give this place another go. Nope. Still had to encounter rude inappropriate employees. The portly blonde bartender with the horse teeth was still there, clunking around behind the bar making shrill noises and giving dirty looks. What is wrong with this town?
Pamela D.
Great food, good specials and outstanding waitstaff. I highly recommend the prime rib special on Friday and Saturday nights.
Laurie A.
This place is an oasis in the middle of a long road to Reno. Saying we were pleasantly surprised is an understatement! First, I called to check if rooms were available and if doge were allowed. The person who answered was polite, helpful and just nice to talk to. We got checked in which came with perks (!) 2 $10 vouchers for the resto, coffee bar, and maybe sometime else. The room was fantastic! Clean, comfy nice thick towels. The furniture was in good repair, solid, comfy. Staff were friendly and helpful. Even to the folks who were not kind to them. I hope we have a reason to stay here again.
Lawrence Brown
[On a Saturday night!] We had never seen Med. Rare Prime Ribs entirely browned on both sides before. Veggies would have been fresher from a can. String beans were a sickly yellow-green. Baked potato was undercooked. Chef should have been ashamed, and Mgr. should send chef back to the fast food restaurant he came from. Never again will we eat there! Disgusting and disappointing.
Leila Martinez
Love this Hotel. Room service is great and rooms are clean. The Casino is okay. Wished the machines would pay off more. The food is good Bartenders are friendly and greet you with a smile.
This is a nice local casino on the outskirts of Susanville. The Casino is great the people are welcoming.The hotel is good the decor is a nice touch and the bed is average. The rooms are nice though for the price.Would recommend to others.
Caroline Blue
Had prime rib on Friday and it was amazing! The service was great. Almost ate the whole dinner, and that's really good for me! Lol!!
Michael Israelite
Not bad. Too hard to get the bonus and they don't pay much. The machines are outdated and very worn out.The food was great. The ribeye dinner was OUTSTANDING...I couldn't even finish it. I'll be back, probably just for the steak dinner though ??
Jackie Solorzano
The hotel is clean, reasonably priced, with a heated indoor pool (which I enjoy so much) The casino part doesn't feel like a small town casino, inside it feels like a big casino found in Reno, the staff are friendly and helpful, they know what they are doing and do it well. I recommend Diamond Mountain Casino to all walks of life.
Drew Grayson
Amazing customer service! Staff is Amazing top notch A-1! Loved the business suite! Great hotel to get away from the big city! Food is great! Definitely coming back!
If I could give a -5 stars I would for the restaurant... ordered a bread bowl of soup and a side salad, husband ordered the prime rib... Server came back with salad for husband no salad for me, server looked confused when l told her that I ordered a side salad she brought it to me and apologized. Server brought the prime rib meal to my husband and me a what looks like A chef salad I looked at her puzzled wondering why she's bringing me a second salad she told me I ordered it I told her no I ordered the side salad and soup she took it away in frustration... brings me back a small cup of soup, I actually ordered it in a bread bowl by the time it came the soup was ice cold and I did not eat it. Husband's prime rib was good potato and vegetables were cold and flavorless potato could've been cooked longer. Would not recommend the food for my dogs. Hotel room was decent - clean. Casino sucks - it's paperless!!! I Wrote a review earlier about the restaurant and how terrible the food was... The server actually turned her attitude around and was very sweet and took off my food from the bill because it was cold and disgusting... I have to say the best part of our stay was the bartender Nicole she was very sweet attentive and great to talk to. I wanna bar I would love to have her as my bartender! Changing my stars from a 1 to a 3 - The staff here was great and the local people were great to talk to as well
Still no updates from the horrible manager. Don't stay at this place and the manager is the worse manager of hospitality I have ever not had the privilege of talking to. Unless you want to lose money or be talked to from racist staff don't spend your money here
We went here for the prime rib based on another review. (Admittedly it was old) one prime rib came out properly cooked medium, the other, which was also supposed to be medium, was dry and had the texture of jerky...obviously re-heated and overcooked. My husband tried to eat it and when I saw how tough it was, I exchanged with him, thinking I could manage it. NOT. I asked to have it replaced...the waitress told us the manager refused as we had tried to eat it. I asked to speak to the manager, and after another 10 minutes of arguing and her having to take the old one to the cook, it was replaced...but of course, everything was cold by then. I was shocked that they would be so difficult over an order that was clearly unsatisfactory. I would not recommend this place. You stand a 50% chance of getting beef jerky instead of a 23$ 10oz prime rib.
Harold in security was very helpful in getting our RV's parked for the night. Unfortunately, there was a large power outage in town and everything was running flawlessly on generator power. The restaurant was a little behind due to the outage and packed so we played some slots and now are back in our RV's for a late dinner. Thank you Harold for your friendly help and advice.
Place is awesome Very well cleaned and staff here has been friendly all around. Food was great too. Rooms are cleaned and neat. They also have a gym and pool that are nice.
Thought id give this place another go. Nope. Still had to encounter rude inappropriate employees. The portly blonde bartender with the horse teeth was still there, clunking around behind the bar making shrill noises and giving dirty looks. What is wrong with this town?
Great food, good specials and outstanding waitstaff. I highly recommend the prime rib special on Friday and Saturday nights.
This place is an oasis in the middle of a long road to Reno. Saying we were pleasantly surprised is an understatement! First, I called to check if rooms were available and if doge were allowed. The person who answered was polite, helpful and just nice to talk to. We got checked in which came with perks (!) 2 $10 vouchers for the resto, coffee bar, and maybe sometime else. The room was fantastic! Clean, comfy nice thick towels. The furniture was in good repair, solid, comfy. Staff were friendly and helpful. Even to the folks who were not kind to them. I hope we have a reason to stay here again.
[On a Saturday night!] We had never seen Med. Rare Prime Ribs entirely browned on both sides before. Veggies would have been fresher from a can. String beans were a sickly yellow-green. Baked potato was undercooked. Chef should have been ashamed, and Mgr. should send chef back to the fast food restaurant he came from. Never again will we eat there! Disgusting and disappointing.
Love this Hotel. Room service is great and rooms are clean. The Casino is okay. Wished the machines would pay off more. The food is good Bartenders are friendly and greet you with a smile.
Restaurantji Recommends
This is a nice local casino on the outskirts of Susanville. The Casino is great the people are welcoming.The hotel is good the decor is a nice touch and the bed is average. The rooms are nice though for the price.Would recommend to others.
Had prime rib on Friday and it was amazing! The service was great. Almost ate the whole dinner, and that's really good for me! Lol!!
Not bad. Too hard to get the bonus and they don't pay much. The machines are outdated and very worn out.The food was great. The ribeye dinner was OUTSTANDING...I couldn't even finish it. I'll be back, probably just for the steak dinner though ??
The hotel is clean, reasonably priced, with a heated indoor pool (which I enjoy so much) The casino part doesn't feel like a small town casino, inside it feels like a big casino found in Reno, the staff are friendly and helpful, they know what they are doing and do it well. I recommend Diamond Mountain Casino to all walks of life.
Amazing customer service! Staff is Amazing top notch A-1! Loved the business suite! Great hotel to get away from the big city! Food is great! Definitely coming back!