whoever the young woman working the night of 8/26 was needs a raise - she was gracefully training people, dealing with down computers, and getting orders out
Atmosphere: 5
Food: 5
Service: 5
Kylee De La Cruz
So basically my brother and my mom went here in susanville and one of the guys name rony worked their my mom and my brother proceeded to say they were looking for him because he missed are crunch wrap Supreme yes I know 1 food item but that food item was for me her daughter rony was the one who was doing are order and hung up on my mom when she called and when they came in he was telling the workers to tell my mom that he was off work when they could Cleary see him in the back. then a kind black young man im assuming I dont know the name unfortunately so excuse me for pointing that out their but he was supposed to be going off work and was so kind to make my food he made it so good I give him 5 stars for his food service everything. Then when they were leaving rony purposely was trying to wreck my moms car I dont want someone to work their if they cant handle themselves thats coming from a 16 year old girl by the way next time do your job correctly like the kind man. 1 star for forgetting my food and also because of rony and if I could give 5 stars it would be for the other man. Please never do this again!
Atmosphere: 3
Food: 5
Bigman Dan
Service was better than the food
Food: 3
Service: 4
Kate Romney
The worst fast food experience I’ve ever had. I waited 45 minutes to get my food in a room full of 15+ people also waiting. There were employees standing outside chatting while people waited for their food. The manager kept apologizing for the wait but only one or two orders came out from the kitchen the whole time I waited. Then the food came. I ordered crunchy tacos which were damp, including the paper they were wrapped in as though they had been left in a puddle. They weren’t crunchy and were cold. Absolutely nasty. This location needs to be closed down.
Atmosphere: 1
Food: 1
Service: 1
Onyxx
don’t order online cause they don’t give you all of your food, or give you the wrong food entirely
Atmosphere: 1
Food: 1
Service: 2
Dylan Cook
Don't listen to Lynette, this place is great!! 👍👍
meinert toberer
Food, if you can call it that, was a sloppy mess.
Atmosphere: 2
Food: 1
Service: 2
Michael Brewster
Great place
Atmosphere: 5
Food: 5
Service: 5
Lynette Garcia
We went inside and waited for a few minutes the people in the back tried to eye avoid contact. We then tried using the kiosk we got stuck needed help and again they ignored us. So we decided to go through the drive-thru. The employee was nice. They were out of drink cups they gave us our soda in a coffee cup with no straw. The burrito was cold. Walking in and waiting in the Drive-Thru it took us over 20 minutes to place our order. Disappointed
Atmosphere: 1
Food: 1
Service: 1
Edward Weaver
Worst Taco Bell experience ever. Waited for food for a solid 45 minutes. Tacos lacking meat. No sauce available. No explanation or apologies.
Hit up Taco Bell for a crispy chicken burrito and a double decker—both were tasty and fresh. The soda was a letdown though, totally flat with no carbonation. Food was good overall, but the drink really brought the experience down a notch.
Atmosphere: 2
Food: 4
Service: 3
Shelly Bennett
The food was tasteless, the drive thru took over 45 minutes sitting stuck with only 3 cars in front of us and one behind.
Atmosphere: 2
Food: 3
Service: 1
Veronica
Edit: after reading others' reviews, it appears that the slow service is well documented. Whomever owns this location and/or franchise really should address the service issues. I understand that the location is fairly remote, but there are other options in Susanville with better food at a comparable price point these days. It is faster to order takeout from a full-service Mexican restaurant, as it currently stands. Typical Taco Bell food. Deducted a few stars because service, especially through the drive-thru, can be incredibly slow. Have also experienced several visits where they were out of essential ingredients (such as ground beef.) Very weird.
Atmosphere: 4
Food: 4
Service: 3
Infinite improbability
I have literally never gotten what I've ordered. Ordered a grilled cheese steak burrito, got a cantina chicken casadilla...ordered a cantina chicken casadilla, get a crunch wrap Supreme.... they've forgotten drinks, charged for things I didn't order and overall have terrible work ethic. I could not begin to fully explain just how immensely incompetent this location is.
whoever the young woman working the night of 8/26 was needs a raise - she was gracefully training people, dealing with down computers, and getting orders out
Atmosphere: 5
Food: 5
Service: 5
So basically my brother and my mom went here in susanville and one of the guys name rony worked their my mom and my brother proceeded to say they were looking for him because he missed are crunch wrap Supreme yes I know 1 food item but that food item was for me her daughter rony was the one who was doing are order and hung up on my mom when she called and when they came in he was telling the workers to tell my mom that he was off work when they could Cleary see him in the back. then a kind black young man im assuming I dont know the name unfortunately so excuse me for pointing that out their but he was supposed to be going off work and was so kind to make my food he made it so good I give him 5 stars for his food service everything. Then when they were leaving rony purposely was trying to wreck my moms car I dont want someone to work their if they cant handle themselves thats coming from a 16 year old girl by the way next time do your job correctly like the kind man. 1 star for forgetting my food and also because of rony and if I could give 5 stars it would be for the other man. Please never do this again!
Atmosphere: 3
Food: 5
Service was better than the food
Food: 3
Service: 4
The worst fast food experience I’ve ever had. I waited 45 minutes to get my food in a room full of 15+ people also waiting. There were employees standing outside chatting while people waited for their food. The manager kept apologizing for the wait but only one or two orders came out from the kitchen the whole time I waited. Then the food came. I ordered crunchy tacos which were damp, including the paper they were wrapped in as though they had been left in a puddle. They weren’t crunchy and were cold. Absolutely nasty. This location needs to be closed down.
Atmosphere: 1
Food: 1
Service: 1
don’t order online cause they don’t give you all of your food, or give you the wrong food entirely
Atmosphere: 1
Food: 1
Service: 2
Don't listen to Lynette, this place is great!! 👍👍
Food, if you can call it that, was a sloppy mess.
Atmosphere: 2
Food: 1
Service: 2
Great place
Atmosphere: 5
Food: 5
Service: 5
We went inside and waited for a few minutes the people in the back tried to eye avoid contact. We then tried using the kiosk we got stuck needed help and again they ignored us. So we decided to go through the drive-thru. The employee was nice. They were out of drink cups they gave us our soda in a coffee cup with no straw. The burrito was cold. Walking in and waiting in the Drive-Thru it took us over 20 minutes to place our order. Disappointed
Atmosphere: 1
Food: 1
Service: 1
Worst Taco Bell experience ever. Waited for food for a solid 45 minutes. Tacos lacking meat. No sauce available. No explanation or apologies.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Hit up Taco Bell for a crispy chicken burrito and a double decker—both were tasty and fresh. The soda was a letdown though, totally flat with no carbonation. Food was good overall, but the drink really brought the experience down a notch.
Atmosphere: 2
Food: 4
Service: 3
The food was tasteless, the drive thru took over 45 minutes sitting stuck with only 3 cars in front of us and one behind.
Atmosphere: 2
Food: 3
Service: 1
Edit: after reading others' reviews, it appears that the slow service is well documented. Whomever owns this location and/or franchise really should address the service issues. I understand that the location is fairly remote, but there are other options in Susanville with better food at a comparable price point these days. It is faster to order takeout from a full-service Mexican restaurant, as it currently stands.
Typical Taco Bell food. Deducted a few stars because service, especially through the drive-thru, can be incredibly slow. Have also experienced several visits where they were out of essential ingredients (such as ground beef.) Very weird.
Atmosphere: 4
Food: 4
Service: 3
I have literally never gotten what I've ordered. Ordered a grilled cheese steak burrito, got a cantina chicken casadilla...ordered a cantina chicken casadilla, get a crunch wrap Supreme.... they've forgotten drinks, charged for things I didn't order and overall have terrible work ethic. I could not begin to fully explain just how immensely incompetent this location is.
Atmosphere: 1
Food: 1
Service: 1
They are getting better
Atmosphere: 3
Food: 3
Service: 2
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