I ordered about 5-10 mins away from location. The app glitched and forced closed. I’m not sure if I had a technical issue or lack of cellular service but apparently didn’t go through until shortly before the entrance of the shopping center. The drive thru wasn’t busy at all and only one car ahead of us. Once I told them that I had a mobile order, they told us to pull forward and our order ~might~ be ready. Once at the window, we were scolded about not ordering too close to the store as their baristas need time to make the drinks. It was one blended drink and an ice tea. I explained the situation and she just stared at us. It was awkward and uncalled for interaction.
Atmosphere: 1
Service: 1
Sonia Lopez
Good customer service!!!!
Atmosphere: 5
Service: 5
Zully
It sucks I had to drive down to the one by Hubbard because they close at 10 &normally it’s 11.
Atmosphere: 1
Food: 1
Service: 1
Johnathan Martin
drive through only.
Evelyn Chavez
rude as hell waiting for my drink its done tell me why its not full to the top litterey missing a chunck of the drink i tell my bf who waiting with me and i start telling him like did they miss the other half and then heard them calling me rude? anyways never coming to this starbucks again
Atmosphere: 1
Food: 2
Service: 1
Andrew Dela Rosa
Bad service! The Starbucks is small now! The staff members say bad words! This Starbucks and the Starbucks staffs is not family friendly! This Starbucks is not for kids! Horrible experience!
Mickey Renteria
Most of the time before I go to a Dodgers game, I stop at this Starbucks. Just need to pick up something before. The staff is always so helpful, and friendly.
Atmosphere: 4
Food: 5
Service: 5
Анна Пчелинцева
Dear Starbucks Support
I’m writing to report an issue I experienced today with a mobile order that was never fulfilled.
I placed my order through the Starbucks app, and the estimated wait time was 15 minutes. Unfortunately, I didn’t have that much time, so after waiting for 5 minutes, I approached a staff member and asked to cancel the order, explaining that I was in a rush and couldn’t wait. I was told not to worry and that my order would be prepared right away.
I agreed to wait, as I had an important work meeting and truly couldn’t afford any more delays. After waiting another 10 minutes, my order was still not ready. I asked again, and they said it would be prepared now, but at that point, I had already spent over 15 minutes waiting and couldn’t stay any longer. I asked to cancel the order and get a refund.
In total, I spent more than 22 minutes waiting. I didn’t receive my order, I was not refunded, and my Starbucks Rewards points were deducted. I also missed a crucial work meeting due to this delay.
Please issue a refund for this order and return the deducted points to my account.
Thank you for your attention to this matter.
Order number #65814696
Service: 1
Jasmine Larsen
Nice people, but they're understaffed and always take forever even if you make an online order. It took so long. I had to leave without my 1 8oz coffee
Manuel Huerta
Came here to study but it is always so loud with the music blaring. Service is good but seems more like a club.
I had a great cup of vanilla latte and a sandwich, the customer service was great
Atmosphere: 5
Food: 5
Service: 5
S S
Omg. Got a hot caramel macchiato this morning HORRIBLE. No flavor just gross. I went here because it was closer, but I should have went to my favorite spot in Santa Clarita.
Atmosphere: 2
Food: 1
Service: 2
Aris L
They don't put name on some of the drinks, so its confusing even for the workers.
Atmosphere: 4
Food: 4
Service: 4
Juan García Romero
Terrible service. Drink was not made right and barista looked like he didn’t wanna be there. Also asked for a venti cup of iced water and only gave me a tall. This was after I had ordered already. Every time I order Starbucks I ask for a venti cup of water when I pick up and this is the first time I was told no only a tall. And they weren’t out of cups for sure. Will never be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
Tony Marquez
Tuesday May 13, 2025 10:18pm didn't want to make me a Mocha Frap they close 10:30pm what's so hard to clean dishes
I ordered about 5-10 mins away from location. The app glitched and forced closed. I’m not sure if I had a technical issue or lack of cellular service but apparently didn’t go through until shortly before the entrance of the shopping center. The drive thru wasn’t busy at all and only one car ahead of us. Once I told them that I had a mobile order, they told us to pull forward and our order ~might~ be ready. Once at the window, we were scolded about not ordering too close to the store as their baristas need time to make the drinks. It was one blended drink and an ice tea. I explained the situation and she just stared at us. It was awkward and uncalled for interaction.
Atmosphere: 1
Service: 1
Good customer service!!!!
Atmosphere: 5
Service: 5
It sucks I had to drive down to the one by Hubbard because they close at 10 &normally it’s 11.
Atmosphere: 1
Food: 1
Service: 1
drive through only.
rude as hell waiting for my drink its done tell me why its not full to the top litterey missing a chunck of the drink i tell my bf who waiting with me and i start telling him like did they miss the other half and then heard them calling me rude? anyways never coming to this starbucks again
Atmosphere: 1
Food: 2
Service: 1
Bad service! The Starbucks is small now! The staff members say bad words! This Starbucks and the Starbucks staffs is not family friendly! This Starbucks is not for kids! Horrible experience!
Most of the time before I go to a Dodgers game, I stop at this Starbucks. Just need to pick up something before. The staff is always so helpful, and friendly.
Atmosphere: 4
Food: 5
Service: 5
Dear Starbucks Support
I’m writing to report an issue I experienced today with a mobile order that was never fulfilled.
I placed my order through the Starbucks app, and the estimated wait time was 15 minutes. Unfortunately, I didn’t have that much time, so after waiting for 5 minutes, I approached a staff member and asked to cancel the order, explaining that I was in a rush and couldn’t wait. I was told not to worry and that my order would be prepared right away.
I agreed to wait, as I had an important work meeting and truly couldn’t afford any more delays. After waiting another 10 minutes, my order was still not ready. I asked again, and they said it would be prepared now, but at that point, I had already spent over 15 minutes waiting and couldn’t stay any longer. I asked to cancel the order and get a refund.
In total, I spent more than 22 minutes waiting. I didn’t receive my order, I was not refunded, and my Starbucks Rewards points were deducted. I also missed a crucial work meeting due to this delay.
Please issue a refund for this order and return the deducted points to my account.
Thank you for your attention to this matter.
Order number #65814696
Service: 1
Nice people, but they're understaffed and always take forever even if you make an online order.
It took so long. I had to leave without my 1 8oz coffee
Came here to study but it is always so loud with the music blaring. Service is good but seems more like a club.
Restaurantji Recommends
I had a great cup of vanilla latte and a sandwich, the customer service was great
Atmosphere: 5
Food: 5
Service: 5
Omg. Got a hot caramel macchiato this morning HORRIBLE. No flavor just gross. I went here because it was closer, but I should have went to my favorite spot in Santa Clarita.
Atmosphere: 2
Food: 1
Service: 2
They don't put name on some of the drinks, so its confusing even for the workers.
Atmosphere: 4
Food: 4
Service: 4
Terrible service. Drink was not made right and barista looked like he didn’t wanna be there. Also asked for a venti cup of iced water and only gave me a tall. This was after I had ordered already. Every time I order Starbucks I ask for a venti cup of water when I pick up and this is the first time I was told no only a tall. And they weren’t out of cups for sure. Will never be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
Tuesday May 13, 2025 10:18pm didn't want to make me a Mocha Frap they close 10:30pm what's so hard to clean dishes
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