I’m writing to report an issue I experienced today with a mobile order that was never fulfilled.
I placed my order through the Starbucks app, and the estimated wait time was 15 minutes. Unfortunately, I didn’t have that much time, so after waiting for 5 minutes, I approached a staff member and asked to cancel the order, explaining that I was in a rush and couldn’t wait. I was told not to worry and that my order would be prepared right away.
I agreed to wait, as I had an important work meeting and truly couldn’t afford any more delays. After waiting another 10 minutes, my order was still not ready. I asked again, and they said it would be prepared now, but at that point, I had already spent over 15 minutes waiting and couldn’t stay any longer. I asked to cancel the order and get a refund.
In total, I spent more than 22 minutes waiting. I didn’t receive my order, I was not refunded, and my Starbucks Rewards points were deducted. I also missed a crucial work meeting due to this delay.
Please issue a refund for this order and return the deducted points to my account.
Thank you for your attention to this matter.
Order number #65814696
Service: 1
Jasmine Larsen
Nice people, but they're understaffed and always take forever even if you make an online order. It took so long. I had to leave without my 1 8oz coffee
Manuel Huerta
Came here to study but it is always so loud with the music blaring. Service is good but seems more like a club.
Oshin Kazarian
I had a great cup of vanilla latte and a sandwich, the customer service was great
Atmosphere: 5
Food: 5
Service: 5
S S
Omg. Got a hot caramel macchiato this morning HORRIBLE. No flavor just gross. I went here because it was closer, but I should have went to my favorite spot in Santa Clarita.
Atmosphere: 2
Food: 1
Service: 2
Aris L
They don't put name on some of the drinks, so its confusing even for the workers.
Atmosphere: 4
Food: 4
Service: 4
Juan García Romero
Terrible service. Drink was not made right and barista looked like he didn’t wanna be there. Also asked for a venti cup of iced water and only gave me a tall. This was after I had ordered already. Every time I order Starbucks I ask for a venti cup of water when I pick up and this is the first time I was told no only a tall. And they weren’t out of cups for sure. Will never be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
Tony Marquez
Tuesday May 13, 2025 10:18pm didn't want to make me a Mocha Frap they close 10:30pm what's so hard to clean dishes
Juan Duran
Very spacious sitting, lots of parking,other shop and restaurants near as well good if you need to spend the night over safe and secure
Great service The baristas are awesome 💯 (Soy Chi latte chocolate croissant 👍🏽
Atmosphere: 5
Food: 5
Service: 5
Rebecca Raaf
Im so impressed by this Starbucks location. They had full loaded staff on. Everyone was working hard and doing something to help the customers. The flow was impressive and they were kind. I even got a little happy face sun drawn on my cup, which doesn’t seem like much, but it definitely brought a smile to my face… just a small extra step to brighten my day. Kuddos to Starbucks on Foothill, SF! Thank you for all you do
Atmosphere: 5
Food: 5
Service: 5
Maria Martin
Please don’t go here staff cares more about socializing than getting orders done.
Atmosphere: 1
Food: 1
Service: 1
Delia V
Great customer service thank you for your hard work guys.
Dear Starbucks Support
I’m writing to report an issue I experienced today with a mobile order that was never fulfilled.
I placed my order through the Starbucks app, and the estimated wait time was 15 minutes. Unfortunately, I didn’t have that much time, so after waiting for 5 minutes, I approached a staff member and asked to cancel the order, explaining that I was in a rush and couldn’t wait. I was told not to worry and that my order would be prepared right away.
I agreed to wait, as I had an important work meeting and truly couldn’t afford any more delays. After waiting another 10 minutes, my order was still not ready. I asked again, and they said it would be prepared now, but at that point, I had already spent over 15 minutes waiting and couldn’t stay any longer. I asked to cancel the order and get a refund.
In total, I spent more than 22 minutes waiting. I didn’t receive my order, I was not refunded, and my Starbucks Rewards points were deducted. I also missed a crucial work meeting due to this delay.
Please issue a refund for this order and return the deducted points to my account.
Thank you for your attention to this matter.
Order number #65814696
Service: 1
Nice people, but they're understaffed and always take forever even if you make an online order.
It took so long. I had to leave without my 1 8oz coffee
Came here to study but it is always so loud with the music blaring. Service is good but seems more like a club.
I had a great cup of vanilla latte and a sandwich, the customer service was great
Atmosphere: 5
Food: 5
Service: 5
Omg. Got a hot caramel macchiato this morning HORRIBLE. No flavor just gross. I went here because it was closer, but I should have went to my favorite spot in Santa Clarita.
Atmosphere: 2
Food: 1
Service: 2
They don't put name on some of the drinks, so its confusing even for the workers.
Atmosphere: 4
Food: 4
Service: 4
Terrible service. Drink was not made right and barista looked like he didn’t wanna be there. Also asked for a venti cup of iced water and only gave me a tall. This was after I had ordered already. Every time I order Starbucks I ask for a venti cup of water when I pick up and this is the first time I was told no only a tall. And they weren’t out of cups for sure. Will never be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
Tuesday May 13, 2025 10:18pm didn't want to make me a Mocha Frap they close 10:30pm what's so hard to clean dishes
Very spacious sitting, lots of parking,other shop and restaurants near as well good if you need to spend the night over safe and secure
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caffè Americano
Too pricey
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Came in to get the breakfast sandwich. Got turned onto these, very addictive. Enjoyed them with a drink.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Sausage Cheddar \u0026 Egg Sandwich
Great service
The baristas are awesome 💯
(Soy Chi latte chocolate croissant 👍🏽
Atmosphere: 5
Food: 5
Service: 5
Im so impressed by this Starbucks location. They had full loaded staff on. Everyone was working hard and doing something to help the customers. The flow was impressive and they were kind. I even got a little happy face sun drawn on my cup, which doesn’t seem like much, but it definitely brought a smile to my face… just a small extra step to brighten my day. Kuddos to Starbucks on Foothill, SF! Thank you for all you do
Atmosphere: 5
Food: 5
Service: 5
Please don’t go here staff cares more about socializing than getting orders done.
Atmosphere: 1
Food: 1
Service: 1
Great customer service thank you for your hard work guys.
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