Overall an alright experience. Some of the cookies come out a bit on the undercooked side. I do imagine the bigger cookies being the concern on some of those temperatures. The magic comes in with the team making the cookies.
Isaac Leal
very yummy
Jasmine Kim
we placed our online order to be ready at 3:00 but went couple hours later due to errands, it took another girl at the mixers making fillings to notice us, I didn’t catch her name, but shout out to her because she was doing a great job, she noticed us waiting for awhile and asked for our name and handed us our cookie within that same minute after waiting for a long time for just 1 cookie and made things right asap, she was super sweet and kind, thank gosh for her because we told the other girl who was packing orders about 3 times our name and she just proceeded to forget about us multiple times and help others with no comment. She seemed to be stressed out so I’ll give her grace because I understand it’s busy since it’s a popular flavor week. It’s just odd though because I feel when it’s busy the other workers should pitch in to help pack orders to clear traffic and wait times especially when they had a full team of girls at least 4 of em and only 1 actually packing orders. No matter what tho, the cookie was great and I’ll continue to come to Crumbl, but as someone who’s worked for food service for over 3 years I just think they should have better help when it comes to a busy rush and not leave one girl hanging packing orders alone, didn’t seem intentional but just think the orders could have been handed out way quicker than a 15-25 minute wait time if it was at least 2 people packing not just one alone during a rush.
Danny Fernandez
I had a great time at crumbl. This is my first time and I love it. The cookies are great and fresh. I love dubai chocolate especially the brownies. Love them.
VICTOR MORFIN
I think they should prioritize the customer (with more than three people in the store). I think customer service is very important. Those three people see you waiting inside the store and decide to continue preparing the cookies. At least one person should be serving the customer. This happens in every store I've visited. My feedback is constructive. Good communication.
Vanessa Guevara
always great to stop in and get a treat
bella
nice and clean, and fast!!
Savanna Purtle
So good and so delicious
Kayla Young
Yum yum! Love their cookies and also love they change the flavors weekly!
Last couple times, all the cookies seem under baked, and the banana cream chocolate cookie yesterday was way under, almost raw cookie dough, how can a cookie Crumbl if it's that soft and doughy?
Linda Sanchez
Enjoyed my trip to Crumbl to sample the new flavors. Really enjoyed the chocolate strawberry cheesecake.
Overall an alright experience. Some of the cookies come out a bit on the undercooked side. I do imagine the bigger cookies being the concern on some of those temperatures. The magic comes in with the team making the cookies.
very yummy
we placed our online order to be ready at 3:00 but went couple hours later due to errands,
it took another girl at the mixers making fillings to notice us, I didn’t catch her name, but shout out to her because she was doing a great job, she noticed us waiting for awhile and asked for our name and handed us our cookie within that same minute after waiting for a long time for just 1 cookie and made things right asap, she was super sweet and kind, thank gosh for her because we told the other girl who was packing orders about 3 times our name and she just proceeded to forget about us multiple times and help others with no comment. She seemed to be stressed out so I’ll give her grace because I understand it’s busy since it’s a popular flavor week. It’s just odd though because I feel when it’s busy the other workers should pitch in to help pack orders to clear traffic and wait times especially when they had a full team of girls at least 4 of em and only 1 actually packing orders. No matter what tho, the cookie was great and I’ll continue to come to Crumbl, but as someone who’s worked for food service for over 3 years I just think they should have better help when it comes to a busy rush and not leave one girl hanging packing orders alone, didn’t seem intentional but just think the orders could have been handed out way quicker than a 15-25 minute wait time if it was at least 2 people packing not just one alone during a rush.
I had a great time at crumbl. This is my first time and I love it. The cookies are great and fresh. I love dubai chocolate especially the brownies. Love them.
I think they should prioritize the customer (with more than three people in the store). I think customer service is very important. Those three people see you waiting inside the store and decide to continue preparing the cookies. At least one person should be serving the customer. This happens in every store I've visited. My feedback is constructive. Good communication.
always great to stop in and get a treat
nice and clean, and fast!!
So good and so delicious
Yum yum! Love their cookies and also love they change the flavors weekly!
Great service!
Restaurantji Recommends
so good
Last couple times, all the cookies seem under baked, and the banana cream chocolate cookie yesterday was way under, almost raw cookie dough, how can a cookie Crumbl if it's that soft and doughy?
Enjoyed my trip to Crumbl to sample the new flavors. Really enjoyed the chocolate strawberry cheesecake.
cookies are really good
Love it
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