I have called them so many time because they never give the right amount of salsa they don't even give the one I ask for it, every single time or they don't have the salsas and acting like we shouldn't ask for it. Today the young man he was so careless about no salsas, and walked a way like he is making me a favor for even talking to me. This location sucks. They don't care about their customers, one person that used to work there said that they don't care about the complaints, people can just complain and complain and they don't care nor do anything to change what is wrong. Also my coupon said $25.00 for 12 prices, when I pay it was $28 plus taxes I asked the boy and he said you already got the discount.
Ana Jimenez
Best costumer service
Atmosphere: 5
Food: 5
Service: 5
Eren Roro
They forgot to give me my drink, which sin with this great heat and leaving work one expects good service.
Jose Menjivar
My favorite place, the service 10/10
Atmosphere: 5
Food: 5
Service: 5
Garrett Benning
Truly the best fast food establishment in socal. Man, I could just live off of the food here. Service and staff are great too. Never change el pollo!
Atmosphere: 5
Food: 5
Service: 5
Bertha Gibson
⭐⭐⭐⭐ Do not go to hard on them. Making good food here.
Suad Bisogno
I was at the drive through and opened the app to find an $8 off of a family meal. I selected redeem. Told the employee of the coupon and the deal and he informed me to double check if it was online only. I left the coupon to go back to main screen to see and confirmed I can use it at drive through. When I went to window to click on coupon again it gave me an error saying I could only use one coupon a day. I explained the situation to the employee who said unfortunately there wasn’t anything I can do about it but he could offer me 10% off. On principle I refused.
Couple things. This probably happens to customers ALL THE TIME. Fix your app! It shouldn’t cause this issue. The app should register that the coupon was scanned. In the us case it was never scanned.
Stores need to have a contingency plan for this. It’s FALSE ADVERTISEMENT. I went to the window thinking I was getting $8 off my meal, not $3 dollars. And to be honest, I would have ordered an 8 piece meal, not 12, if I didn’t have the coupon.
Lastly, don’t put that burden on your employees. They are trying their best, being instructed by management to probably do this. This puts them in a position to get into struggles with customers which might escalate unnecessarily. Do you really want to put your employees in this predicament on a consistent basis?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: 12pc Family Meal
Jay Aye
This location might as well call their Chicken Avocado Burrito a SALAD AND BEAN BURRITO... There literally was like 2 strips of chicken SMFH... FOR 12 BUCKS TOO...
Atmosphere: 3
Food: 3
Service: 3
Jeniy Aroche
This location might as well call their Chicken Avocado Burrito a SALAD AND BEAN BURRITO... There literally was like 2 strips of chicken SMFH... FOR 12 BUCKS TOO...
Atmosphere: 3
Food: 3
Service: 3
Rosalia Meza
Parking: Very suitable and easy to use
Wheelchair accessibility: You have adequate access!
New kiosk confusingCoupon discounts don't show on screen. Help isn't rediliy available. Coupon discounts are getting smaller
Atmosphere: 4
Food: 4
Service: 3
Kemar Moore
it tasted really
Atmosphere: 4
Food: 4
Service: 4
Francisco Bernal
There are a lot of disgruntal employees at this location and the chicken is consistently burned or overcooked. Bad management and quality control. Will not comeback to this Pollo Loco.
Marcos Diaz
Had better experience now that the bad energy is gone.
Atmosphere: 5
Food: 5
Service: 5
Robert Hovhannisyan
It's El Pollo loco, who doesn't know, everything been as it should so far.
I have called them so many time because they never give the right amount of salsa they don't even give the one I ask for it, every single time or they don't have the salsas and acting like we shouldn't ask for it. Today the young man he was so careless about no salsas, and walked a way like he is making me a favor for even talking to me. This location sucks. They don't care about their customers, one person that used to work there said that they don't care about the complaints, people can just complain and complain and they don't care nor do anything to change what is wrong. Also my coupon said $25.00 for 12 prices, when I pay it was $28 plus taxes I asked the boy and he said you already got the discount.
Best costumer service
Atmosphere: 5
Food: 5
Service: 5
They forgot to give me my drink, which sin with this great heat and leaving work one expects good service.
My favorite place, the service 10/10
Atmosphere: 5
Food: 5
Service: 5
Truly the best fast food establishment in socal. Man, I could just live off of the food here. Service and staff are great too. Never change el pollo!
Atmosphere: 5
Food: 5
Service: 5
⭐⭐⭐⭐
Do not go to hard on them. Making good food here.
I was at the drive through and opened the app to find an $8 off of a family meal. I selected redeem. Told the employee of the coupon and the deal and he informed me to double check if it was online only. I left the coupon to go back to main screen to see and confirmed I can use it at drive through. When I went to window to click on coupon again it gave me an error saying I could only use one coupon a day. I explained the situation to the employee who said unfortunately there wasn’t anything I can do about it but he could offer me 10% off. On principle I refused.
Couple things. This probably happens to customers ALL THE TIME. Fix your app! It shouldn’t cause this issue. The app should register that the coupon was scanned. In the us case it was never scanned.
Stores need to have a contingency plan for this. It’s FALSE ADVERTISEMENT. I went to the window thinking I was getting $8 off my meal, not $3 dollars. And to be honest, I would have ordered an 8 piece meal, not 12, if I didn’t have the coupon.
Lastly, don’t put that burden on your employees. They are trying their best, being instructed by management to probably do this. This puts them in a position to get into struggles with customers which might escalate unnecessarily. Do you really want to put your employees in this predicament on a consistent basis?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: 12pc Family Meal
This location might as well call their Chicken Avocado Burrito a SALAD AND BEAN BURRITO... There literally was like 2 strips of chicken SMFH... FOR 12 BUCKS TOO...
Atmosphere: 3
Food: 3
Service: 3
This location might as well call their Chicken Avocado Burrito a SALAD AND BEAN BURRITO... There literally was like 2 strips of chicken SMFH... FOR 12 BUCKS TOO...
Atmosphere: 3
Food: 3
Service: 3
Parking: Very suitable and easy to use
Wheelchair accessibility: You have adequate access!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
New kiosk confusingCoupon discounts don't show on screen. Help isn't rediliy available. Coupon discounts are getting smaller
Atmosphere: 4
Food: 4
Service: 3
it tasted really
Atmosphere: 4
Food: 4
Service: 4
There are a lot of disgruntal employees at this location and the chicken is consistently burned or overcooked. Bad management and quality control. Will not comeback to this Pollo Loco.
Had better experience now that the bad energy is gone.
Atmosphere: 5
Food: 5
Service: 5
It's El Pollo loco, who doesn't know, everything been as it should so far.
Atmosphere: 5
Food: 5
Service: 5
Loading...