Sat in the restaurant waiting for 35 minutes. Our food was up, sitting and getting cold and they didn't bother to let us know our order was up. Cold, soggy fries and chicken. Nice. Thanks guys.
Atmosphere: 1
Food: 4
Service: 1
Josh Barker
I like wings stop. But not this one. Get chicken from anywhere else they opend this up to milk the chicken game in tujunga but there just mid no sauce and the people who work the suck. There’s a ton of amazing chicken spots in tujunga this is unfortunately not one of them. I gave them a handful of try’s. I try not to leave bad
Atmosphere: 1
Food: 1
Service: 1
Austin Nordman
I don't rate two stars very often but it took forever, the eating area was depressing, and the food wasn't
Atmosphere: 1
Service: 1
J. K.
The staff and service at this location are absolutely horrible! Cashier Melkin did not understand half the things I asked him and he charged me an extra order that wasn't mine! I am very disappointed.
Joseph C.
Not gonna namedrop the cashier but no disrespect bro did not understand a word i was saying. it took forever to order and get my order for me to find out i got the wrong flavor on my chicken sandwich. was wanting some cheap simple good chicken sandwich to end my day but this had to happen. i'm pretty understanding but this was on the wrong day and the fries were ass too. the drinks were surprisingly weird too could just be my already upset tastebuds. bathroom closed. table in front of the door. like man get yo money up not yo funny up. music taste was bad too like who got aux? the montrose wingstop got immaculate music playin. thanks
R.J. Stattler
Ordered 15 original wings. I received 12. Once my app said order complete, I went inside and asked for my order. I was told it will be 5 more minutes. It took 20+ minutes additional to receive the incorrect amount of wings.
Atmosphere: 1
Food: 1
Service: 1
Sun M.
Terrible experience here! First of all the tenders don't come with any sauce just dry tenders that are overcooked! If you want sauce each one is 1.91 lol ridiculous service not the greatest but not terrible, however i go to eat not to hang out with the workers so it doesn't matter ... i couldn't afford the sauce but thank God i had water or else i would've choked on their dry mango habanero tenders with NO SAUCE 0_o really wingstop atmosphere is uncomfortable because the place is way too small so as people are eating theres people in line ordering and people waiting for food and oh i forgot the one soda machine that's available right behind a table that people are eating so jammed and uncomfortable, what happened to wing stop it used to be one of my favorite places too bad this place killed it it's definitely not my favorite not anymore :/
Emil K.
Wingstop never disappoints, the voodoo fries are fire. The fried corn with Cajun and lemon pepper seasoning is amazing. Friendly staff and I kinda like this cozy location.
Manuel S.
Bad customer service... owner need to be there, they use same oil for everything!!!!, place can be better,
A T.
The service was bad. I had to wait on the phone for 15 min to place my order, and when I take the food home, there was no ranch in the bag. I called and another 15 minutes waiting to hear they said that they forgot to put the ranch in the bag.
This location is absolutely terrible. I order from here because it’s the closest location to me but I’ll be going out of my way to go to a different location from now on. I’ve had issues with them leaving items out of my order multiple times now and all they off is “customer credit”. Never a refund for the item missing. I just placed an order for delivery and they delivered to order without an order of fries, called them to let them know, the offered me store credit which I asked if they could just have the fries delivered. She said they couldn’t do that so I asked for a full refund on the whole order. The customer service at this location is the worst I’ve ever experienced honestly. I’ve worked in food service so I have a lot of forgiveness normally but the employees at this location very obviously do not care if the customer gets what they ordered or are satisfied with their food. DO NOT GO HERE
Atmosphere: 2
Food: 4
Service: 1
Sabrina R.
This location is absolutely the worst. TERRIBLE customer service, especially from the manager. I've ordered here quite a few times thinking maybe the last mistake was a fluke or sometimes things just happen but consistently when I've had things missing from my order their only solution is "customer credit". Just had a delivery today and they forgot and order of fries, called the store to let them know and they offered their "customer credit" which I replied no, I would just like my order of fries. The manager told me they couldn't deliver them so I asked for a full refund on my order. She said "it'll take 1-5 days" then just hung up. The employees here absolutely do not care if you're satisfied with your experience. Had another issue a few weeks ago where I ordered the Cajun corn online, got to the store for them to tell me they didn't had any corn so they gave me an extra order of fries. I asked for a refund for the corn because I really didn't need or want any extra order of fries and they said they couldn't refund me because I placed the order online??? Offered me their "customer credit" again I've worked in food service for 10+ years so I have a lot of patience and forgiveness for fellow food service worker but DO NOT GO TO THIS LOCATION. It's just not worth it.
Blondie54
This is our 4th visit. We ordered online and everything was ready on time. The order was right: 10 piece tenders for two and korean bbq wings, 10 pieces, drinks, and fries.The fries were very salty. When I dipped them in ranch dressing, they didn't taste as salty. My tenders were the Parmasan garlic and they were a little too salty. We have enough leftovers for another meal. The awesome drink machine didn't have any fun Coke flavors like vanilla or cherry. Needs to be refilled. I gave 4stars because of the salt and drink machine. The service was fine but all he had to do was hand us the bag and cups.
Atmosphere: 4
Food: 3
Service: 4
Nvart Z.
Had the best experience today. Emma helped us with our order and she even walked my order to me which was so sweet and considerate of her. Will be visiting again soon.
Lily S.
It even one star no wonder why the rate is this low . Walked in the person who gets the order was sitting and getting ready to eat his lunch . Not saying hi or welcoming he just asked me place your order quickly!!!!!!!!!!! Excuse me?????!!!!!! Heeeelllllloooooooo if it's your lunch time clock out and go enjoy your lunch , if not then wait till your customer is ready to order and also learn how to talk with costumers.
Sat in the restaurant waiting for 35 minutes. Our food was up, sitting and getting cold and they didn't bother to let us know our order was up. Cold, soggy fries and chicken. Nice. Thanks guys.
Atmosphere: 1
Food: 4
Service: 1
I like wings stop. But not this one. Get chicken from anywhere else they opend this up to milk the chicken game in tujunga but there just mid no sauce and the people who work the suck. There’s a ton of amazing chicken spots in tujunga this is unfortunately not one of them. I gave them a handful of try’s. I try not to leave bad
Atmosphere: 1
Food: 1
Service: 1
I don't rate two stars very often but it took forever, the eating area was depressing, and the food wasn't
Atmosphere: 1
Service: 1
The staff and service at this location are absolutely horrible! Cashier Melkin did not understand half the things I asked him and he charged me an extra order that wasn't mine! I am very disappointed.
Not gonna namedrop the cashier but no disrespect bro did not understand a word i was saying. it took forever to order and get my order for me to find out i got the wrong flavor on my chicken sandwich. was wanting some cheap simple good chicken sandwich to end my day but this had to happen. i'm pretty understanding but this was on the wrong day and the fries were ass too. the drinks were surprisingly weird too could just be my already upset tastebuds. bathroom closed. table in front of the door. like man get yo money up not yo funny up. music taste was bad too like who got aux? the montrose wingstop got immaculate music playin. thanks
Ordered 15 original wings. I received 12. Once my app said order complete, I went inside and asked for my order. I was told it will be 5 more minutes. It took 20+ minutes additional to receive the incorrect amount of wings.
Atmosphere: 1
Food: 1
Service: 1
Terrible experience here! First of all the tenders don't come with any sauce just dry tenders that are overcooked! If you want sauce each one is 1.91 lol ridiculous service not the greatest but not terrible, however i go to eat not to hang out with the workers so it doesn't matter ... i couldn't afford the sauce but thank God i had water or else i would've choked on their dry mango habanero tenders with NO SAUCE 0_o really wingstop atmosphere is uncomfortable because the place is way too small so as people are eating theres people in line ordering and people waiting for food and oh i forgot the one soda machine that's available right behind a table that people are eating so jammed and uncomfortable, what happened to wing stop it used to be one of my favorite places too bad this place killed it it's definitely not my favorite not anymore :/
Wingstop never disappoints, the voodoo fries are fire. The fried corn with Cajun and lemon pepper seasoning is amazing. Friendly staff and I kinda like this cozy location.
Bad customer service... owner need to be there, they use same oil for everything!!!!, place can be better,
The service was bad. I had to wait on the phone for 15 min to place my order, and when I take the food home, there was no ranch in the bag. I called and another 15 minutes waiting to hear they said that they forgot to put the ranch in the bag.
Restaurantji Recommends
This location is absolutely terrible. I order from here because it’s the closest location to me but I’ll be going out of my way to go to a different location from now on. I’ve had issues with them leaving items out of my order multiple times now and all they off is “customer credit”. Never a refund for the item missing. I just placed an order for delivery and they delivered to order without an order of fries, called them to let them know, the offered me store credit which I asked if they could just have the fries delivered. She said they couldn’t do that so I asked for a full refund on the whole order. The customer service at this location is the worst I’ve ever experienced honestly. I’ve worked in food service so I have a lot of forgiveness normally but the employees at this location very obviously do not care if the customer gets what they ordered or are satisfied with their food. DO NOT GO HERE
Atmosphere: 2
Food: 4
Service: 1
This location is absolutely the worst. TERRIBLE customer service, especially from the manager. I've ordered here quite a few times thinking maybe the last mistake was a fluke or sometimes things just happen but consistently when I've had things missing from my order their only solution is "customer credit". Just had a delivery today and they forgot and order of fries, called the store to let them know and they offered their "customer credit" which I replied no, I would just like my order of fries. The manager told me they couldn't deliver them so I asked for a full refund on my order. She said "it'll take 1-5 days" then just hung up. The employees here absolutely do not care if you're satisfied with your experience. Had another issue a few weeks ago where I ordered the Cajun corn online, got to the store for them to tell me they didn't had any corn so they gave me an extra order of fries. I asked for a refund for the corn because I really didn't need or want any extra order of fries and they said they couldn't refund me because I placed the order online??? Offered me their "customer credit" again I've worked in food service for 10+ years so I have a lot of patience and forgiveness for fellow food service worker but DO NOT GO TO THIS LOCATION. It's just not worth it.
This is our 4th visit. We ordered online and everything was ready on time. The order was right: 10 piece tenders for two and korean bbq wings, 10 pieces, drinks, and fries.The fries were very salty. When I dipped them in ranch dressing, they didn't taste as salty. My tenders were the Parmasan garlic and they were a little too salty. We have enough leftovers for another meal. The awesome drink machine didn't have any fun Coke flavors like vanilla or cherry. Needs to be refilled. I gave 4stars because of the salt and drink machine. The service was fine but all he had to do was hand us the bag and cups.
Atmosphere: 4
Food: 3
Service: 4
Had the best experience today. Emma helped us with our order and she even walked my order to me which was so sweet and considerate of her. Will be visiting again soon.
It even one star no wonder why the rate is this low . Walked in the person who gets the order was sitting and getting ready to eat his lunch . Not saying hi or welcoming he just asked me place your order quickly!!!!!!!!!!! Excuse me?????!!!!!! Heeeelllllloooooooo if it's your lunch time clock out and go enjoy your lunch , if not then wait till your customer is ready to order and also learn how to talk with costumers.