I’ve had the best experience here with the service from Jazmine the managers Yesi and Jose where amazing I had a blast there
Atmosphere: 5
Food: 5
Service: 5
Jeff Wolf
I guess I come from a different time apparently. Had to wait roughly 30min for my food...which I'm understanding of how restaurants work. My major complaint is how I was treated. The first girl that checked me in told me it would be 5-10min...way off...but more importantly, while I was waiting I asked about how to get extra Ranch...different girl said I could then immediately bypassed me to help the person behind me and never thought to tell me how it worked nor did she explain politely that they would get it when I got my food. Then apparently my food came out, the first girl that helped me never said a word even though she was looking at me periodically. I finally went up to the counter and there it was just waiting! However, this time a guy helped me and the first girl that checked me in never once looked up from her phone at the counter...terribly unprofessional...just didn't even try to act like she cared. As I'm on my way home I realize I never go lt the drinks...partially on me there, but at that point I was just frustrated with my experience...first time there and not impressed...food was good, but service either deserves a 2nd visit or it doesn't...bottom line...I'm sorry, I don't ask for much, but acknowledgement of the customer is at least worth the $4.05 tip included ahead of time wouldn't you think? That's the issue with tipping I'm advance...never doing that again either.
Atmosphere: 4
Food: 3
Service: 1
j M
Food was great and our server was super nice.
oz waldo
Floors were filthy, server was no where to be found, had to get our own napkins and cutlery. Asked for ranch twice and never got it. Manager came by to apologize for the fact that we had to get our own napkins and cutlery, but didn't help with providing better service. Waited 20 minutes for our server to take our order, and 30 minutes or more for the food to come out! The food was good. Wings were exceptional l, but service was unacceptable.
Atmosphere: 1
Food: 4
Service: 1
Abdul Baqizada
Bad food
Rey Trevino
Nobody sitting people as five different parties had arrived at separated times and not one server came out to help. As Saturday afternoon with college football games going on and it appeared to less busy than normal for your servers not able to help .
Service: 1
David Fracolli
Got there a little before 6 expecting it to be busy but it was actually dead. 4 people at the bar and 6 tables seated. We were seated immediately and our server came by about 5 minutes later. Placed order and they were out of the alcohol for one of their premier drinks. Apatizer arrived after about unfortunately things went down hill quickly. Food took 50 minutes to arrive and our server ignored us the entire time even after trying to get his attention multiple times. When my daughter went to eat her wings she found a hair in her sauce. When I checked mine there was a hair floating in my sour cream. The server provided the 4 us with exactly 4 napkins, after trying to get his attention for a good 15 minutes I gave up and went to the mens room to grab some paper towels. Guess what, both paper towel dispensers were empty. I have eaten at Bdub over 100 times and will continue just not at the one in Turlock!
Atmosphere: 3
Food: 2
Service: 2
Maria Hernandez
I DID AN ORDER ONLINE ORSER COLE SLAW WICH IT WAS ALMOST 6DOLLARS AND THIS IS WHAT I GOt
Atmosphere: 1
Food: 1
Service: 1
Monique Eltareb
Walked in at 8 PM didn’t get my food until after 9:30 My whole family was served first and I was last . I ordered the unlimited appetizer and never was served unlimited even after asking for more. NEVER AGAIN! Horrible service and the employees are rude
Service: 1
Ashley Cornish
Each time we eat here I have the same complaint the service is unacceptable, slow, unassertive, not friendly, oh and did I mention slow! The food is average and our kid's food came out extremely HOT! That by the time we finished our plate their plate was still too hot to eat. Over charged us for our coupon of free appetizer. 2 two of 5 meals came out wrong! Never bought out our beer even after I was carded. Then we tried to use our gift cards and our waitress said they were invalid after we just checked the balance. Have been there in 8 year and will not be back for another 8. Music was way too loud!
On the road with family and thought it would be nice to have a treat by stopping here. Ordered ahead and the app said the food would be ready in half an hour. We showed up and waited another 40 minutes past the original 30 minute pickup time. A treat turned into a nightmare. All we wanted to do was eat and get to bed after a long day on the road. If you can’t deliver, stop taking orders.
Edit: Got back to the hotel and all the food was barely warm at best and dry except for one sandwich which makes me suspect that they forgot to make it and just didn’t say anything. This review would be very different if someone would have just been upfront with me about the situation.
Food: 2
Service: 1
A.B.N Ali
Wrong order I try to talk to someone for an exchange they said on the screen it shows something else where on the app saids what I was asking for
Atmosphere: 1
Food: 5
Service: 1
AJ Vasquez
We arrived about 5:30 we were told 30 minute wait but was seated in 10-15 mins. Ordered food and they were apologizing for the wait and we waited about 15 mins at most. Are server was excellent and super sweet. I dont remember her name but she was a younger Indian gal and I believe her name started with an S. I hope her managers sees this and passes along the message.
Atmosphere: 5
Food: 5
Service: 5
maria duran
Hamburger meat was burn Nacho chips where stale Chicken tenders and fries were so cold Very disappointing
I’ve had the best experience here with the service from Jazmine the managers Yesi and Jose where amazing I had a blast there
Atmosphere: 5
Food: 5
Service: 5
I guess I come from a different time apparently. Had to wait roughly 30min for my food...which I'm understanding of how restaurants work. My major complaint is how I was treated. The first girl that checked me in told me it would be 5-10min...way off...but more importantly, while I was waiting I asked about how to get extra Ranch...different girl said I could then immediately bypassed me to help the person behind me and never thought to tell me how it worked nor did she explain politely that they would get it when I got my food. Then apparently my food came out, the first girl that helped me never said a word even though she was looking at me periodically. I finally went up to the counter and there it was just waiting! However, this time a guy helped me and the first girl that checked me in never once looked up from her phone at the counter...terribly unprofessional...just didn't even try to act like she cared. As I'm on my way home I realize I never go lt the drinks...partially on me there, but at that point I was just frustrated with my experience...first time there and not impressed...food was good, but service either deserves a 2nd visit or it doesn't...bottom line...I'm sorry, I don't ask for much, but acknowledgement of the customer is at least worth the $4.05 tip included ahead of time wouldn't you think? That's the issue with tipping I'm advance...never doing that again either.
Atmosphere: 4
Food: 3
Service: 1
Food was great and our server was super nice.
Floors were filthy, server was no where to be found, had to get our own napkins and cutlery. Asked for ranch twice and never got it. Manager came by to apologize for the fact that we had to get our own napkins and cutlery, but didn't help with providing better service. Waited 20 minutes for our server to take our order, and 30 minutes or more for the food to come out! The food was good. Wings were exceptional l, but service was unacceptable.
Atmosphere: 1
Food: 4
Service: 1
Bad food
Nobody sitting people as five different parties had arrived at separated times and not one server came out to help. As Saturday afternoon with college football games going on and it appeared to less busy than normal for your servers not able to help .
Service: 1
Got there a little before 6 expecting it to be busy but it was actually dead. 4 people at the bar and 6 tables seated. We were seated immediately and our server came by about 5 minutes later. Placed order and they were out of the alcohol for one of their premier drinks. Apatizer arrived after about unfortunately things went down hill quickly. Food took 50 minutes to arrive and our server ignored us the entire time even after trying to get his attention multiple times. When my daughter went to eat her wings she found a hair in her sauce. When I checked mine there was a hair floating in my sour cream.
The server provided the 4 us with exactly 4 napkins, after trying to get his attention for a good 15 minutes I gave up and went to the mens room to grab some paper towels. Guess what, both paper towel dispensers were empty.
I have eaten at Bdub over 100 times and will continue just not at the one in Turlock!
Atmosphere: 3
Food: 2
Service: 2
I DID AN ORDER ONLINE ORSER COLE SLAW WICH IT WAS ALMOST 6DOLLARS AND THIS IS WHAT I GOt
Atmosphere: 1
Food: 1
Service: 1
Walked in at 8 PM didn’t get my food until after 9:30
My whole family was served first and I was last .
I ordered the unlimited appetizer and never was served unlimited even after asking for more.
NEVER AGAIN! Horrible service and the employees are rude
Service: 1
Each time we eat here I have the same complaint the service is unacceptable, slow, unassertive, not friendly, oh and did I mention slow! The food is average and our kid's food came out extremely HOT! That by the time we finished our plate their plate was still too hot to eat. Over charged us for our coupon of free appetizer. 2 two of 5 meals came out wrong! Never bought out our beer even after I was carded. Then we tried to use our gift cards and our waitress said they were invalid after we just checked the balance. Have been there in 8 year and will not be back for another 8. Music was way too loud!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
On the road with family and thought it would be nice to have a treat by stopping here. Ordered ahead and the app said the food would be ready in half an hour. We showed up and waited another 40 minutes past the original 30 minute pickup time. A treat turned into a nightmare. All we wanted to do was eat and get to bed after a long day on the road. If you can’t deliver, stop taking orders.
Edit: Got back to the hotel and all the food was barely warm at best and dry except for one sandwich which makes me suspect that they forgot to make it and just didn’t say anything. This review would be very different if someone would have just been upfront with me about the situation.
Food: 2
Service: 1
Wrong order I try to talk to someone for an exchange they said on the screen it shows something else where on the app saids what I was asking for
Atmosphere: 1
Food: 5
Service: 1
We arrived about 5:30 we were told 30 minute wait but was seated in 10-15 mins. Ordered food and they were apologizing for the wait and we waited about 15 mins at most. Are server was excellent and super sweet. I dont remember her name but she was a younger Indian gal and I believe her name started with an S. I hope her managers sees this and passes along the message.
Atmosphere: 5
Food: 5
Service: 5
Hamburger meat was burn
Nacho chips where stale
Chicken tenders and fries were so cold
Very disappointing
Atmosphere: 1
Food: 1
Service: 1
The staff is the worst
Atmosphere: 1
Food: 4
Service: 1
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