I DID AN ORDER ONLINE ORSER COLE SLAW WICH IT WAS ALMOST 6DOLLARS AND THIS IS WHAT I GOt
Atmosphere: 1
Food: 1
Service: 1
Monique Eltareb
Walked in at 8 PM didn’t get my food until after 9:30 My whole family was served first and I was last . I ordered the unlimited appetizer and never was served unlimited even after asking for more. NEVER AGAIN! Horrible service and the employees are rude
Service: 1
Ashley Cornish
Each time we eat here I have the same complaint the service is unacceptable, slow, unassertive, not friendly, oh and did I mention slow! The food is average and our kid's food came out extremely HOT! That by the time we finished our plate their plate was still too hot to eat. Over charged us for our coupon of free appetizer. 2 two of 5 meals came out wrong! Never bought out our beer even after I was carded. Then we tried to use our gift cards and our waitress said they were invalid after we just checked the balance. Have been there in 8 year and will not be back for another 8. Music was way too loud!
Atmosphere: 1
Food: 1
Service: 1
Ryan Rosenberger
On the road with family and thought it would be nice to have a treat by stopping here. Ordered ahead and the app said the food would be ready in half an hour. We showed up and waited another 40 minutes past the original 30 minute pickup time. A treat turned into a nightmare. All we wanted to do was eat and get to bed after a long day on the road. If you can’t deliver, stop taking orders.
Edit: Got back to the hotel and all the food was barely warm at best and dry except for one sandwich which makes me suspect that they forgot to make it and just didn’t say anything. This review would be very different if someone would have just been upfront with me about the situation.
Food: 2
Service: 1
A.B.N Ali
Wrong order I try to talk to someone for an exchange they said on the screen it shows something else where on the app saids what I was asking for
Atmosphere: 1
Food: 5
Service: 1
AJ Vasquez
We arrived about 5:30 we were told 30 minute wait but was seated in 10-15 mins. Ordered food and they were apologizing for the wait and we waited about 15 mins at most. Are server was excellent and super sweet. I dont remember her name but she was a younger Indian gal and I believe her name started with an S. I hope her managers sees this and passes along the message.
Atmosphere: 5
Food: 5
Service: 5
maria duran
Hamburger meat was burn Nacho chips where stale Chicken tenders and fries were so cold Very disappointing
Atmosphere: 1
Food: 1
Service: 1
n c
The staff is the worst
Atmosphere: 1
Food: 4
Service: 1
Veronica Wilson
This place is sad, the service sucks and no one came to let us know they were running behind or anything, even though it’s not even busy it’s not hard to serve let alone communicate (goes along way) I’ve done it my whole life, hire people that actually would work for there money and not laziness.
Atmosphere: 1
Food: 1
Service: 1
Shelly
This place is almost always busy (Thursday nights seem to be their slow night, at least from what I’ve experienced). The service is slow as well so plan extra time, or if you’re in a rush - choose another place. Minimum amount of time I’ve spent here is 90 minutes for lunch or dinner (Thursday was less than 60 minutes). They offer a wide variety for all taste buds, offer a kids menu, and my favorite- tots and wedges. Food generally tastes great, but you may have a wait before being seated and then after ordering.
We started ordering and things were decent. It wasn't until we got our drinks our waitress was unattentive, and dismissive. We had our dishes at the end of the table for her to take and she just let them pile. The food we ordered was cold by the time we received them. And the burgers were very bland. Nothing shy of tasteless. When it came to refills we had to flag her down.
Atmosphere: 1
Food: 1
Service: 1
Edgar Nieto
Great place to watch the game and relax with your friends, food is always super good and hot. But when it gets busy it gets busy, so don't get mad if your items take a minute to get to you. Would recommend the Irish trash can from here.
Best experience I’ve ever had at any bww I will not be going back to Modesto location ever again Santya deserves a raise as well her customer service was amazing 10/10
Atmosphere: 5
Food: 5
Service: 5
Pa Kou Vang
I wouldn't even put a star, we came out as a family reunion at 10:30 prior to calling to ask for a wait time. Spoke to Ben over the phone and he mentioned there were 5 ahead of us. I continue to let him know we will still wait even if there were groups ahead of us. Walked in and spoke to a male employee and he said he would grab his manager but never returned but got dressed and clocked out instead. After being told we would receive a text when our table is ready we were given 45-60 mins. It was 10:30pm. We waited 30 and realized that no one was even coming to check on the guest behind us because they were too scared to even serve us. Ben came once and looked at something not sure what and he didn't say he was the manager all he did was looked down and asked for my name. Then said ok and walked away. My families time is just a precious as anyone's. If we waited till 11:30 for a table after 1 hour and you made your last call at 11:30, would you even serve us? If you know you weren't going to seat us regardless and serve us then we would've appreciated that more than just letting us wait. First of all not very professional when Ben comes out saying "we're all adults here" to my brother. I'm not even upset that you were short staffed. We asked to be seated as 4-5 and there were tables open. It's not the short staffed I'm upset at, it's the fact that all the servers and Manager Ben wasted our time, knowing that 11:30 they wouldn't serve us. Worst service ever and will never return to this location. Worst way to handle customer satisfactory, unprofessional and rude. Alex did his best to help us and I appreciated him for that.
Leelo Vang
My family got there at 10 and they wouldn’t serve us and told us to wait we waited till 11:30 and told us they couldn’t serve us and kicked us out
I DID AN ORDER ONLINE ORSER COLE SLAW WICH IT WAS ALMOST 6DOLLARS AND THIS IS WHAT I GOt
Atmosphere: 1
Food: 1
Service: 1
Walked in at 8 PM didn’t get my food until after 9:30
My whole family was served first and I was last .
I ordered the unlimited appetizer and never was served unlimited even after asking for more.
NEVER AGAIN! Horrible service and the employees are rude
Service: 1
Each time we eat here I have the same complaint the service is unacceptable, slow, unassertive, not friendly, oh and did I mention slow! The food is average and our kid's food came out extremely HOT! That by the time we finished our plate their plate was still too hot to eat. Over charged us for our coupon of free appetizer. 2 two of 5 meals came out wrong! Never bought out our beer even after I was carded. Then we tried to use our gift cards and our waitress said they were invalid after we just checked the balance. Have been there in 8 year and will not be back for another 8. Music was way too loud!
Atmosphere: 1
Food: 1
Service: 1
On the road with family and thought it would be nice to have a treat by stopping here. Ordered ahead and the app said the food would be ready in half an hour. We showed up and waited another 40 minutes past the original 30 minute pickup time. A treat turned into a nightmare. All we wanted to do was eat and get to bed after a long day on the road. If you can’t deliver, stop taking orders.
Edit: Got back to the hotel and all the food was barely warm at best and dry except for one sandwich which makes me suspect that they forgot to make it and just didn’t say anything. This review would be very different if someone would have just been upfront with me about the situation.
Food: 2
Service: 1
Wrong order I try to talk to someone for an exchange they said on the screen it shows something else where on the app saids what I was asking for
Atmosphere: 1
Food: 5
Service: 1
We arrived about 5:30 we were told 30 minute wait but was seated in 10-15 mins. Ordered food and they were apologizing for the wait and we waited about 15 mins at most. Are server was excellent and super sweet. I dont remember her name but she was a younger Indian gal and I believe her name started with an S. I hope her managers sees this and passes along the message.
Atmosphere: 5
Food: 5
Service: 5
Hamburger meat was burn
Nacho chips where stale
Chicken tenders and fries were so cold
Very disappointing
Atmosphere: 1
Food: 1
Service: 1
The staff is the worst
Atmosphere: 1
Food: 4
Service: 1
This place is sad, the service sucks and no one came to let us know they were running behind or anything, even though it’s not even busy it’s not hard to serve let alone communicate (goes along way) I’ve done it my whole life, hire people that actually would work for there money and not laziness.
Atmosphere: 1
Food: 1
Service: 1
This place is almost always busy (Thursday nights seem to be their slow night, at least from what I’ve experienced). The service is slow as well so plan extra time, or if you’re in a rush - choose another place. Minimum amount of time I’ve spent here is 90 minutes for lunch or dinner (Thursday was less than 60 minutes). They offer a wide variety for all taste buds, offer a kids menu, and my favorite- tots and wedges. Food generally tastes great, but you may have a wait before being seated and then after ordering.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
We started ordering and things were decent. It wasn't until we got our drinks our waitress was unattentive, and dismissive. We had our dishes at the end of the table for her to take and she just let them pile. The food we ordered was cold by the time we received them. And the burgers were very bland. Nothing shy of tasteless. When it came to refills we had to flag her down.
Atmosphere: 1
Food: 1
Service: 1
Great place to watch the game and relax with your friends, food is always super good and hot. But when it gets busy it gets busy, so don't get mad if your items take a minute to get to you. Would recommend the Irish trash can from here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Wings, Onion Rings, Hamburger
Best experience I’ve ever had at any bww I will not be going back to Modesto location ever again Santya deserves a raise as well her customer service was amazing 10/10
Atmosphere: 5
Food: 5
Service: 5
I wouldn't even put a star, we came out as a family reunion at 10:30 prior to calling to ask for a wait time. Spoke to Ben over the phone and he mentioned there were 5 ahead of us. I continue to let him know we will still wait even if there were groups ahead of us. Walked in and spoke to a male employee and he said he would grab his manager but never returned but got dressed and clocked out instead. After being told we would receive a text when our table is ready we were given 45-60 mins. It was 10:30pm. We waited 30 and realized that no one was even coming to check on the guest behind us because they were too scared to even serve us. Ben came once and looked at something not sure what and he didn't say he was the manager all he did was looked down and asked for my name. Then said ok and walked away. My families time is just a precious as anyone's. If we waited till 11:30 for a table after 1 hour and you made your last call at 11:30, would you even serve us? If you know you weren't going to seat us regardless and serve us then we would've appreciated that more than just letting us wait. First of all not very professional when Ben comes out saying "we're all adults here" to my brother. I'm not even upset that you were short staffed. We asked to be seated as 4-5 and there were tables open. It's not the short staffed I'm upset at, it's the fact that all the servers and Manager Ben wasted our time, knowing that 11:30 they wouldn't serve us. Worst service ever and will never return to this location. Worst way to handle customer satisfactory, unprofessional and rude. Alex did his best to help us and I appreciated him for that.
My family got there at 10 and they wouldn’t serve us and told us to wait we waited till 11:30 and told us they couldn’t serve us and kicked us out
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