El Pollo Loco

This is a crazy busy place that simply not kept very clean anymore unfortunately The food is good the service can be confusing and you have to ask for things that they forget to put in.

Atmosphere: 1

Food: 4

Service: 3

This is my favorite EPL location! The manager here is so kind. He walks around the dining room, asking people if they need anything. He brings salsas, napkins, water cups, things that you usually just have to just grab yourself at a fast food place...just to be nice! He just goes above and beyond and I super appreciate that. I've also had an issue with an order (that was TOTALLY my fault for ordering wrong) and he fixed it for me without hesitation or blaming me, even though we both knew it was my fault. He could have made me pay again or reorder. The employees are also kind. Great customer service all around, and it definitely starts from the top. Besides that, the food is always fresh and delicious and the portions are perfect. They're always consistent here!

Atmosphere: 5

Food: 5

Service: 5

I would like to thank my cashier Rolando, for going above and beyond and helping me choose the perfect meal that balances both taste and nutrition. I will definitely be coming back!!!!

Atmosphere: 5

Food: 5

Service: 5

Truly. I was so impressed on how good their food was. We had leftovers for the next day. I preheated the chicken and oh my God, it was still extremely tender and super delicious. Highly recommended the young man that helped me out. He was on point

Atmosphere: 5

Food: 5

Service: 5

thumbs up to the service loved the attentiveness at such a busy time of day. ive only been to El Pollo Loco like x4 times in my life and the last two times what stood out was the service. I appreciate that. i love the variety of salsas & the fact that they offer real lemons so fresh. Highly recommend using the app, the offers &:rewards save $.$$.

Atmosphere: 5

Food: 5

Service: 5

My go to place

Food: 5

Service: 5

this spot has quickly become my favorite bc of their amazing and quick service. Rolando has become my favorite guy to go to, always in a bright and positive mood. shout out pollo loco

Atmosphere: 5

Food: 5

Service: 5

i visited w my friend and rolando, the man that helped us out, was very welcoming, kind, and made me feel comfortable. Best service, thank you rolando for your help

Atmosphere: 5

Food: 5

Service: 5

The food here always tastes fresh and delicious. The staff are helpful and accommodating. Occasionally they get my order wrong, but it's quickly and happily corrected with no questions asked. The only slightly annoying thing is, when trying to place my order at the counter, the almost constant and loud banging noise from the kitchen when the cooks are hacking up the cooked chicken into their various parts. At my age, it's hard for me to hear someone talking over loud background noise. I also feel like I can't talk loud enough over the banging noise to be heard by the cashier. But again, only slightly annoying. But everything else is great!

Atmosphere: 4

Food: 5

Service: 4

Hands down the beat pollo loco location ever! Food is fresh, on point. The chicken looks so good I regretted not ordering a couple of pieces. I had a tostada salad. The service is top class, always friendly and prompt. Clean restaurant and always busy.

Atmosphere: 5

Food: 5

Service: 5

Great service

Always use the drive through. Wife loves the chicken 🐔 bowls 🥣

Food: 5

Service: 5

Good food

Love el pollo loco nice restaurant to visit 😋 service is always 👌 the best.

Atmosphere: 5

Food: 5

Service: 5

Always get the shredded chicken and the last few times inorder they say they don't have shredded chicken then why is it kn the menu

Food: 2

Service: 2