Very fast ordering and friendly people. Love the banana split ^^ the staff made it so pretty and it’s so tasty!
Murari Gavini
The novelty bars box of 4 shows $6.99 online price. They charged $9.99 saying our manager has asked us change the rate and asked me to talk to the manager. I don’t understand how a franchise can have its own prices. Worst store experience.
cindy arevalo
I had a very poor experience at Fred’s Baskin Robbin’s in Tustin. He assured me he’d be able to make a custom cake. On the day of pick up (at designated pick up time and an hour before the event), I get notified in store that the cake was not ready due to conflict with the cake maker. Fred had a week to reach out (even a day before would have sufficed) to let me know the custom cake would not be made possible. Instead he suggested to his employee to let me take any of the cakes in the freezer, however, none of the cakes would have amounted to the price of the custom cake. I hope this can be a learning experience for this establishment.
Atmosphere: 1
Food: 1
Service: 1
Antonio Neves
Very good, staff friendly and delicious ice creams!
Atmosphere: 5
Food: 5
Service: 5
Kat Bodwell
Website and the sign on the door both said this location was open until 10 PM. A group of us arrived at 9:20 PM to find the store closed, doors locked, with all the chairs up on the tables, and no workers in sight. Store had been closed for awhile! What is the point of having posted hours if the store is not going to adhere to them? Extremely poor customer service.
Service: 1
Kat B
Website and the sign on the door both said this location was open until 10 PM. A group of us arrived at 9:20 PM to find the store closed, doors locked, with all the chairs up on the tables, and no workers in sight. Store had been closed for awhile! What is the point of having posted hours if the store is not going to adhere to them? Extremely poor customer service.
Lovely lizz Rodriguez
Well let me see I ate the warm brownie sundae and the brownie tasted like it was just made it tasted fresh ..not only that I had to visit the lady's room I have never in my life seen a restroom so clean and smelling good just like home ....let me tell you it was squeaky clean very comfortable....I give this BR a 10 out of 10 without a doubt.....you don't believe me visit this store and you will see tooo.....
Atmosphere: 5
Food: 5
Service: 5
S.K. Tavakoli
Sure, things are more expensive, but $10+ forone kids and one regular scoop on a cake cone? Calm down.Have gone twice and each time felt the same.
Ehsan Tavakkol
Quite
Atmosphere: 3
Food: 3
Service: 3
Christine Hindley
Ice cream is delicious. I was surprised at how much the prices have gone up. They charge per cherry, too! Order wisely, or you'll end up with a 12 buck cone!
Ice cream is delicious. I was surprised at how much the prices have gone up. They charge per cherry, too! Order wisely, or you'll end up with a 12 buck cone!
Orlando Villavicencio
Highly recommend Erick, outstanding service, very pleased with his customer service experience!! Highly appreciated!!!
J P
Went to the grand opening and it was cool! The owner is cool and friendly.
kusanagi clan
It's the best place to have some some serious treats and ice cream. Service is exceptional. Generous and kind to all.
Maria Ochoa
It's the best place to have some some serious treats and ice cream. Service is exceptional. Generous and kind to all.
Very fast ordering and friendly people. Love the banana split ^^ the staff made it so pretty and it’s so tasty!
The novelty bars box of 4 shows $6.99 online price. They charged $9.99 saying our manager has asked us change the rate and asked me to talk to the manager. I don’t understand how a franchise can have its own prices. Worst store experience.
I had a very poor experience at Fred’s Baskin Robbin’s in Tustin. He assured me he’d be able to make a custom cake. On the day of pick up (at designated pick up time and an hour before the event), I get notified in store that the cake was not ready due to conflict with the cake maker. Fred had a week to reach out (even a day before would have sufficed) to let me know the custom cake would not be made possible. Instead he suggested to his employee to let me take any of the cakes in the freezer, however, none of the cakes would have amounted to the price of the custom cake. I hope this can be a learning experience for this establishment.
Atmosphere: 1
Food: 1
Service: 1
Very good, staff friendly and delicious ice creams!
Atmosphere: 5
Food: 5
Service: 5
Website and the sign on the door both said this location was open until 10 PM. A group of us arrived at 9:20 PM to find the store closed, doors locked, with all the chairs up on the tables, and no workers in sight. Store had been closed for awhile! What is the point of having posted hours if the store is not going to adhere to them? Extremely poor customer service.
Service: 1
Website and the sign on the door both said this location was open until 10 PM. A group of us arrived at 9:20 PM to find the store closed, doors locked, with all the chairs up on the tables, and no workers in sight. Store had been closed for awhile! What is the point of having posted hours if the store is not going to adhere to them? Extremely poor customer service.
Well let me see I ate the warm brownie sundae and the brownie tasted like it was just made it tasted fresh ..not only that I had to visit the lady's room I have never in my life seen a restroom so clean and smelling good just like home ....let me tell you it was squeaky clean very comfortable....I give this BR a 10 out of 10 without a doubt.....you don't believe me visit this store and you will see tooo.....
Atmosphere: 5
Food: 5
Service: 5
Sure, things are more expensive, but $10+ forone kids and one regular scoop on a cake cone? Calm down.Have gone twice and each time felt the same.
Quite
Atmosphere: 3
Food: 3
Service: 3
Ice cream is delicious. I was surprised at how much the prices have gone up. They charge per cherry, too! Order wisely, or you'll end up with a 12 buck cone!
Restaurantji Recommends
Ice cream is delicious. I was surprised at how much the prices have gone up. They charge per cherry, too! Order wisely, or you'll end up with a 12 buck cone!
Highly recommend Erick, outstanding service, very pleased with his customer service experience!! Highly appreciated!!!
Went to the grand opening and it was cool! The owner is cool and friendly.
It's the best place to have some some serious treats and ice cream. Service is exceptional. Generous and kind to all.
It's the best place to have some some serious treats and ice cream. Service is exceptional. Generous and kind to all.
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