Try this. Order a sandwich with extra onions. Take an extra moment to tell them how many times they get it wrong and to please make sure it has onions. Even say that you'd like extra onions. Lots of onions. Then, be completely unsurprised when you get home and find your sandwich has ZERO ONIONS. Repeat as often as you can tolerate it. Then go to Jack in the Box.
Reply: First... you can't copy and paste the text from your reply. Second, after painstakingly entering the URL into a browser I'm greeted with even more friction. Have you ever even tried to use that form? Every entry seemed to generate an error message.
Atmosphere: 2
Food: 3
Service: 1
Merrick Velasco
Everything was as expected. Nice restaurant with food and drinks up to the standards of the franchise.
Atmosphere: 5
Food: 5
Service: 5
Abel Estrada
VERY BAD HOSPITALITY. THE WORKER WAS ON HER PHONE HALF THE TIME I WAS THERE . DIDNT GREET ME AND WAS VERY RUDE THIS HAPPEND ON NEWPORT THE CITY OF TUSTIN THAT WOMEN SHOULD GET DEMOTED.😡
Atmosphere: 1
Food: 1
Service: 1
Raquel Welch
Tried the new burger, 🍔 not as good as other fast food restaurants.
Atmosphere: 2
Food: 2
Service: 3
Dante Puente
We come with the family and excellent service, very tasty food, highly recommended this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
J
Went to the drive thru to get my order, always a new thing with this place. I asked for a variation of 4 sauces, and they gave me 3 deliberately. Why are you hiring people to harass your customers and make them irate and/or dissatisfied. I don't think they really want to work there. I do not like being tormented by your workers.
Atmosphere: 2
Food: 3
Service: 2
Offer Up
Great customer service and amazing staffs especially Gerado 👌
Alvaro Alvarez
nice staff
Atmosphere: 5
Food: 5
Service: 5
Lizabeth Cervantes
The service was great! Dante helped me make my order. Wasn't sure what grilled chicken sandwich to get and he helped me pick a good one for my boss. Also, after I placed my order, he helped me with my app to ensure I was getting my points and the best deal available. He even helped me use a handy coupon, along with giving me a couple more for my next visit. The store was clean. The restroom was clean and well stocked. All in all, a great visit! Thank you, Dante!!!
It was closed when I arrived. Unfortunately I cannot fit my tractor trailer in the drive thru, you guys are missing out on some money!
Service: 2
jesus cardenas
Dry old tasting food.
Atmosphere: 3
Food: 2
Service: 3
Levi Schultz
Good service, good food overall 8 out of 10
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Western Bacon Cheeseburger
Evelyn Salcedo
I ordered a 5 piece chicken tenders and small fry and got chicken stars and a cookie instead . They always mess my order up everytime I go to this location .
Jeff
very poor customer service missing food that was paid for the employees don't care
Try this. Order a sandwich with extra onions. Take an extra moment to tell them how many times they get it wrong and to please make sure it has onions. Even say that you'd like extra onions. Lots of onions. Then, be completely unsurprised when you get home and find your sandwich has ZERO ONIONS. Repeat as often as you can tolerate it. Then go to Jack in the Box.
Reply: First... you can't copy and paste the text from your reply. Second, after painstakingly entering the URL into a browser I'm greeted with even more friction. Have you ever even tried to use that form? Every entry seemed to generate an error message.
Atmosphere: 2
Food: 3
Service: 1
Everything was as expected. Nice restaurant with food and drinks up to the standards of the franchise.
Atmosphere: 5
Food: 5
Service: 5
VERY BAD HOSPITALITY. THE WORKER WAS ON HER PHONE HALF THE TIME I WAS THERE . DIDNT GREET ME AND WAS VERY RUDE THIS HAPPEND ON NEWPORT THE CITY OF TUSTIN THAT WOMEN SHOULD GET DEMOTED.😡
Atmosphere: 1
Food: 1
Service: 1
Tried the new burger, 🍔 not as good as other fast food restaurants.
Atmosphere: 2
Food: 2
Service: 3
We come with the family and excellent service, very tasty food, highly recommended this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Went to the drive thru to get my order, always a new thing with this place. I asked for a variation of 4 sauces, and they gave me 3 deliberately. Why are you hiring people to harass your customers and make them irate and/or dissatisfied. I don't think they really want to work there. I do not like being tormented by your workers.
Atmosphere: 2
Food: 3
Service: 2
Great customer service and amazing staffs especially Gerado 👌
nice staff
Atmosphere: 5
Food: 5
Service: 5
The service was great! Dante helped me make my order. Wasn't sure what grilled chicken sandwich to get and he helped me pick a good one for my boss. Also, after I placed my order, he helped me with my app to ensure I was getting my points and the best deal available. He even helped me use a handy coupon, along with giving me a couple more for my next visit.
The store was clean. The restroom was clean and well stocked. All in all, a great visit!
Thank you, Dante!!!
Atmosphere: 5
Food: 5
Service: 5
Dante was very attentive, great service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It was closed when I arrived. Unfortunately I cannot fit my tractor trailer in the drive thru, you guys are missing out on some money!
Service: 2
Dry old tasting food.
Atmosphere: 3
Food: 2
Service: 3
Good service, good food overall 8 out of 10
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Western Bacon Cheeseburger
I ordered a 5 piece chicken tenders and small fry and got chicken stars and a cookie instead . They always mess my order up everytime I go to this location .
very poor customer service missing food that was paid for the employees don't care
Food: 1
Service: 1
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