Dunkin'
15190 Kensington Park Dr, Tustin
(657) 266-0882
Recent Reviews
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Went through drive through and spent about 20 minutes in line and then had to wait park my car and wait for my order to be taken. Waited an extra 6 minutes at the window for payment and another 5 for my food all to have missing food. And I’m pretty sure I want have that refunded or if corporate will even read this. Give this location more hours and extra hands. As I see it they need help!!!
Atmosphere: 2
Food: 2
Service: 2
Fast service, strong coffee, and a great selection of pastries. Dunkin’ is the only place near me that sells French cruellers. This is more than enough reason to pay them a visit. I love this place
Atmosphere: 4
Food: 5
Service: 5
I feel like this Dunkin suffers from three main things (1) it is chronically understaffed on weekends, long waits even for just a cup of coffee, (2) it is freezing cold inside, AC is always on max, and (3) the background music is not 'background' music because it's TOO LOUD.
Management/Corporate - please do something about this.🙏🏻 Thank you!
Atmosphere: 1
Food: 3
Service: 1
The staff here is rude and they take their time getting you your drink.
Atmosphere: 2
Food: 1
Service: 1
It's your usual Dunkin, but they are forever without a working restroom. At this point after this long I'm pretty sure it's on purpose or they just don't want people using it.
Atmosphere: 1
Food: 4
Service: 4
Rude employees
Service: 1
Went in this morning to get a dozen donuts for the office. I had to stand in the store for over 25 minutes after ordering to get it.
Atmosphere: 1
Service: 1
I usually go for my boss's coffee and some breakfast. But ever since the self service screens went up, the service is the worst. It's hard to even get someone to acknowledge you, I prefer to pay cash so I end up waiting 5-10+ minutes to even put an order in. The wait for the food is usually just as long or longer. They always make the drinks first too, so they end up being watered down by the time you're actually out of there.
Atmosphere: 2
Food: 4
Service: 1
Better than expected
People are nice .
BUT
they are ALWAYS understaffed.
Takes too long to get served. To come in and out for donuts is 15 -20 minutes.
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
donuts taste fresh, quick in and out
Coffee is strong, donuts are fresh
Drive thru tine wait is ridiculous!!
Atmosphere: 3
Food: 5
Service: 1
Moths were flying around in their donut case, and the employees didn’t seems to care. I left without buying anything.
Food: 1
Service: 1
so I placed a mobile order for drive-thru pick up to get my free coffee. I ordered an iced coffee with caramel and cream. I pull up to the drive-thru and get my coffee and as I’m exiting the parking lot, I taste my coffee and see that they forgot to have the caramel. That’s fine. It’s a simple mistake. I go back through the drive-thru and ask the girl if they could add the caramel. I pull up to the window and she takes my coffee (which was unusual since at this exact location they have that told me that they cannot take back drinks for hygienic purposes). Fine, the worker takes my coffee for like .2 seconds and then gives it back to me. Confident that the issue was resolved, I drive away and taste it to find that not a single trace of caramel was in the coffee- it tastes the exact same. At this point I am running late so I just leave. I think it’s messed up that she played in my face and pretended to add the caramel when she didn’t. It’s a real shame because over the years I have given this Dunkin so much of my money.
Atmosphere: 1
Food: 1
Service: 1
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