Went in this morning to get a dozen donuts for the office. I had to stand in the store for over 25 minutes after ordering to get it.
Atmosphere: 1
Service: 1
Theresa Castillo
I usually go for my boss's coffee and some breakfast. But ever since the self service screens went up, the service is the worst. It's hard to even get someone to acknowledge you, I prefer to pay cash so I end up waiting 5-10+ minutes to even put an order in. The wait for the food is usually just as long or longer. They always make the drinks first too, so they end up being watered down by the time you're actually out of there.
Atmosphere: 2
Food: 4
Service: 1
ROSY TORRES
Better than expected
james ward
People are nice . BUT they are ALWAYS understaffed. Takes too long to get served. To come in and out for donuts is 15 -20 minutes.
Atmosphere: 3
Food: 4
Service: 2
Anthony Brown
donuts taste fresh, quick in and out
John Campbell
Coffee is strong, donuts are fresh
Lucy Zavala
Drive thru tine wait is ridiculous!!
Atmosphere: 3
Food: 5
Service: 1
Jon Bringhurst
Moths were flying around in their donut case, and the employees didn’t seems to care. I left without buying anything.
Food: 1
Service: 1
petty little liar
so I placed a mobile order for drive-thru pick up to get my free coffee. I ordered an iced coffee with caramel and cream. I pull up to the drive-thru and get my coffee and as I’m exiting the parking lot, I taste my coffee and see that they forgot to have the caramel. That’s fine. It’s a simple mistake. I go back through the drive-thru and ask the girl if they could add the caramel. I pull up to the window and she takes my coffee (which was unusual since at this exact location they have that told me that they cannot take back drinks for hygienic purposes). Fine, the worker takes my coffee for like .2 seconds and then gives it back to me. Confident that the issue was resolved, I drive away and taste it to find that not a single trace of caramel was in the coffee- it tastes the exact same. At this point I am running late so I just leave. I think it’s messed up that she played in my face and pretended to add the caramel when she didn’t. It’s a real shame because over the years I have given this Dunkin so much of my money.
Atmosphere: 1
Food: 1
Service: 1
Jason Yoo
Expect 20+ minutes of eating here. No lines or not
Electronic ordering takes 4x as long as no one knows what they want or where to find it
Service: 1
Savannah Johnson
really confused how they decide to make their orders here. how did i go through the drive thru and have it say on the screen 1 small iced coffee with 2 pumps of cookie dough, 1 pump brown sugar, cream, and extra ice. when i get to the window im handed a black coffee with cookie dough and that’s what the tag says. literally how does that happen? what happened in the 30 seconds it took for me to reach the window? i hand it back for cream and somehow this is my fault. i ordered through the drive thru as when i sent in a mobile order 2 days ago, after 22 minutes, i arrived and they still hadn’t made it. there is just no way management is at all present here.
Atmosphere: 3
Food: 3
Service: 1
Ahmad Al Ramahi
Great staff! Was served very quickly!
Atmosphere: 5
Food: 4
Service: 4
Gwen Rivers
Received wrong order at drive thru did not notice until got home phone not in service on there receipt
Atmosphere: 2
Food: 3
Service: 1
Alexus SILVA
They take forever to complete an order I came in at 8am and it is now 830am I am still waiting they don't have a system down to get orders out all the orders that are done and ready are for people who are not even in here yet to pick up and yet the other 10 people who are currently in the store haven't even got half of their order yet... They need a better system put in place for being a busy business
Went in this morning to get a dozen donuts for the office. I had to stand in the store for over 25 minutes after ordering to get it.
Atmosphere: 1
Service: 1
I usually go for my boss's coffee and some breakfast. But ever since the self service screens went up, the service is the worst. It's hard to even get someone to acknowledge you, I prefer to pay cash so I end up waiting 5-10+ minutes to even put an order in. The wait for the food is usually just as long or longer. They always make the drinks first too, so they end up being watered down by the time you're actually out of there.
Atmosphere: 2
Food: 4
Service: 1
Better than expected
People are nice .
BUT
they are ALWAYS understaffed.
Takes too long to get served. To come in and out for donuts is 15 -20 minutes.
Atmosphere: 3
Food: 4
Service: 2
donuts taste fresh, quick in and out
Coffee is strong, donuts are fresh
Drive thru tine wait is ridiculous!!
Atmosphere: 3
Food: 5
Service: 1
Moths were flying around in their donut case, and the employees didn’t seems to care. I left without buying anything.
Food: 1
Service: 1
so I placed a mobile order for drive-thru pick up to get my free coffee. I ordered an iced coffee with caramel and cream. I pull up to the drive-thru and get my coffee and as I’m exiting the parking lot, I taste my coffee and see that they forgot to have the caramel. That’s fine. It’s a simple mistake. I go back through the drive-thru and ask the girl if they could add the caramel. I pull up to the window and she takes my coffee (which was unusual since at this exact location they have that told me that they cannot take back drinks for hygienic purposes). Fine, the worker takes my coffee for like .2 seconds and then gives it back to me. Confident that the issue was resolved, I drive away and taste it to find that not a single trace of caramel was in the coffee- it tastes the exact same. At this point I am running late so I just leave. I think it’s messed up that she played in my face and pretended to add the caramel when she didn’t. It’s a real shame because over the years I have given this Dunkin so much of my money.
Atmosphere: 1
Food: 1
Service: 1
Expect 20+ minutes of eating here. No lines or not
Atmosphere: 1
Service: 1
Restaurantji Recommends
Electronic ordering takes 4x as long as no one knows what they want or where to find it
Service: 1
really confused how they decide to make their orders here. how did i go through the drive thru and have it say on the screen 1 small iced coffee with 2 pumps of cookie dough, 1 pump brown sugar, cream, and extra ice. when i get to the window im handed a black coffee with cookie dough and that’s what the tag says. literally how does that happen? what happened in the 30 seconds it took for me to reach the window? i hand it back for cream and somehow this is my fault. i ordered through the drive thru as when i sent in a mobile order 2 days ago, after 22 minutes, i arrived and they still hadn’t made it. there is just no way management is at all present here.
Atmosphere: 3
Food: 3
Service: 1
Great staff! Was served very quickly!
Atmosphere: 5
Food: 4
Service: 4
Received wrong order at drive thru did not notice until got home phone not in service on there receipt
Atmosphere: 2
Food: 3
Service: 1
They take forever to complete an order I came in at 8am and it is now 830am I am still waiting they don't have a system down to get orders out all the orders that are done and ready are for people who are not even in here yet to pick up and yet the other 10 people who are currently in the store haven't even got half of their order yet... They need a better system put in place for being a busy business
Atmosphere: 1
Food: 2
Service: 1
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