I’ve been eating Pollo Loco for years. I recently craved this food and ordered in. In all the years eating at Pollo Loco their food has not been compromised for taste. Still delicious. Still fresh. Still prepared with pride.
I went in store for a large order and was met with amazing and quick service!! Food was prepared quick and was served warm. The quality was impeccable ?
Every time I come it is a good experience, they always give me fast service and all the members are attentive
Atmosphere: 5
Food: 5
Service: 5
Yuliana Garcia
I'm never one to really leave reviews anywhere but the last two times I've gotten Pollo loco has been in this location because it's close to my gym that's in the same little plaza (Crunch) and I've been getting their classic chicken burrito. The first time I got it I was shocked at how big and fat it was, I was not able to finish it all! I thought all El Pollo Loco's were the same so when I stopped by one in Santa Ana today and got the same chicken burrito i was shocked at how small this one was. I was like what the heck??? Anyways, the point of this review is to say you guys are doing great at not being stingy with your food and your burritos are awesome
Food: 5
Felix Elchombo
Very good ?
Atmosphere: 5
Food: 5
Service: 5
Fredrick Tennet
Worst service EVER and will never return. Placed a drive-through order and asked for the dressing for the chicken tosada salads for the family. Reminded them to add to the bag as well as the chips for my daughter. I should have checked my bag, but failed to do so and you would think they would be better at service, but NO. This location is the worst at least at the Tustin or Orange locations get will get what you pay for, and the service is so better because the staff does not get annoyed when you order. Will never return as they are not a single penny as their service and accuracy on orders suck.
Atmosphere: 1
Food: 1
Service: 1
Tropical Island
Customer service is terrible!No more El Pollo Loco from now on.
Atmosphere: 3
Food: 4
Service: 1
Alisson Bonilla
This place was wonderful I was kinda concerned because of the review but it recently got a new owner. The place has really changed, it is so much more clean the staff is really friendly and the food was really good I asked for my chicken well done and it was toasted so good and the flavor was out of this world!!! I will definitely be going back again now that this place has done a 360.
Atmosphere: 5
Food: 5
Service: 5
Tom T
Place is awesomeThe chicken is so juicy it melts in your mouth.
We visited this place to eat this Sunday and the personnel seem to have bad customer service, I asked them for sauce and they only gave me one and I had to ask to give me more. I was seeing that they don't like to be asked for extra sauces. I guess they closed early or something but they told us to get out and we were still eating, for what I know no restaurant should kick u out if you are still eating no matter what. So what you think I should rate this pollo loco pollo 🐔. Nah not cool coming to have a bad experience.. this was the only time I was here I'm not coming here anymore.
Atmosphere: 1
Food: 1
Service: 1
mitski luvr
The cashier mel was very sweet and the food was good. I was in the drive-thru when my car suddenly started to smoke and catch on fire, Mel did a backflip out the window with a fire extinguisher in her hand and put it out of fire before anything could go wrong. She then gave me my double chicken bowl, it was very yummy. Thank you to Mel and her great cooking abilities.
The girl who charges, so she grabs the forks and sauces and grabs the cell, and my chiken toast only 3 pieces of chicken, I won't go back there because they are dirty.
Atmosphere: 1
Food: 1
Service: 1
Ernesto Vazquez
Went today 9/11 around 7:00pm through the drive thru and lady was super rude. Didn't even give me a chance to asked for me salsa and Chile serranos. Maybe if it was busy I understand but I was the only one. Rice was also super hard. Thanks pollo
I’ve been eating Pollo Loco for years. I recently craved this food and ordered in. In all the years eating at Pollo Loco their food has not been compromised for taste. Still delicious. Still fresh. Still prepared with pride.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Regular Chips & Guacamole, 4pc Half Chicken Meal, Pollo Bowl
FRIENDLY TREATMENT VERY GOOD
Atmosphere: 5
Food: 5
Service: 5
I went in store for a large order and was met with amazing and quick service!! Food was prepared quick and was served warm. The quality was impeccable ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, 24 Piece Meal, Pollo Bowl
Every time I come it is a good experience, they always give me fast service and all the members are attentive
Atmosphere: 5
Food: 5
Service: 5
I'm never one to really leave reviews anywhere but the last two times I've gotten Pollo loco has been in this location because it's close to my gym that's in the same little plaza (Crunch) and I've been getting their classic chicken burrito. The first time I got it I was shocked at how big and fat it was, I was not able to finish it all! I thought all El Pollo Loco's were the same so when I stopped by one in Santa Ana today and got the same chicken burrito i was shocked at how small this one was. I was like what the heck??? Anyways, the point of this review is to say you guys are doing great at not being stingy with your food and your burritos are awesome
Food: 5
Very good ?
Atmosphere: 5
Food: 5
Service: 5
Worst service EVER and will never return. Placed a drive-through order and asked for the dressing for the chicken tosada salads for the family. Reminded them to add to the bag as well as the chips for my daughter. I should have checked my bag, but failed to do so and you would think they would be better at service, but NO. This location is the worst at least at the Tustin or Orange locations get will get what you pay for, and the service is so better because the staff does not get annoyed when you order. Will never return as they are not a single penny as their service and accuracy on orders suck.
Atmosphere: 1
Food: 1
Service: 1
Customer service is terrible!No more El Pollo Loco from now on.
Atmosphere: 3
Food: 4
Service: 1
This place was wonderful I was kinda concerned because of the review but it recently got a new owner. The place has really changed, it is so much more clean the staff is really friendly and the food was really good I asked for my chicken well done and it was toasted so good and the flavor was out of this world!!! I will definitely be going back again now that this place has done a 360.
Atmosphere: 5
Food: 5
Service: 5
Place is awesomeThe chicken is so juicy it melts in your mouth.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Meals
Restaurantji Recommends
We visited this place to eat this Sunday and the personnel seem to have bad customer service, I asked them for sauce and they only gave me one and I had to ask to give me more. I was seeing that they don't like to be asked for extra sauces. I guess they closed early or something but they told us to get out and we were still eating, for what I know no restaurant should kick u out if you are still eating no matter what. So what you think I should rate this pollo loco pollo 🐔. Nah not cool coming to have a bad experience.. this was the only time I
was here I'm not coming here anymore.
Atmosphere: 1
Food: 1
Service: 1
The cashier mel was very sweet and the food was good. I was in the drive-thru when my car suddenly started to smoke and catch on fire, Mel did a backflip out the window with a fire extinguisher in her hand and put it out of fire before anything could go wrong. She then gave me my double chicken bowl, it was very yummy. Thank you to Mel and her great cooking abilities.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad, Chicken Meals
Love that chicken!
The girl who charges, so she grabs the forks and sauces and grabs the cell, and my chiken toast only 3 pieces of chicken, I won't go back there because they are dirty.
Atmosphere: 1
Food: 1
Service: 1
Went today 9/11 around 7:00pm through the drive thru and lady was super rude. Didn't even give me a chance to asked for me salsa and Chile serranos. Maybe if it was busy I understand but I was the only one. Rice was also super hard. Thanks pollo
Atmosphere: 1
Food: 2
Service: 1
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