McDonald's
2452 Bryan Ave, Tustin
(714) 832-2699
Recent Reviews
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I like this location because they still have a soda fountain and a play place. It probably won’t be too long before McDonald’s corporate decides to take those away and turn it into yet another soulless pickup only dystopia.
Update: Feb 2025 - remodel has removed the self serve soda fountain. Only took two months after posting this! Just an average spot now.
Terrible costumer service at the drive thru. I was ordering just a kids meal at the radio and the guy taking my order wasn’t responding until I repeated myself 3x. Then he replied by raising his voice and saying “I got it anything else”. I responded by saying “no but since you don’t respond I didn’t know if you heard me.” He just replies “Next window”. When I got to the window he took my payment and I began to say “kindness is part of being in customer service” when he cuts me off to say next windows and shuts his window on me and locks it as if I’m going to try to attack him. At the next window I complain to his manager who tries so brush me off by saying he’ll talk to him. I get home and they didn’t give us any sauce for the nuggets. Awful service. Avoid like the plague.
Atmosphere: 1
Food: 3
Service: 1
This is honestly the worst McDonald's ever...my wife went to pick up some free fries for her birthday and was given attitude because the worker had to run food out to cars because they didn't disable pick up at counter on their app. The worker made my wife cry with her attitude today I would recommend never going to this McDonald's. I have had bad experiences with this McDonald's but this takes the cake
Atmosphere: 1
Food: 2
Service: 1
It is decent for a quick bite, but the crew goes through the motions. I have yet to get a complete order, correct?
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Big Mac
I just called not to long ago to ask a simple question I don't why she caught an attitude... anyways I had to write a review because it was rude for her to talk like that I even said "you ain't gotta talk to me like that" stayed silent after that so I hung up...
Service: 1
The worst service we ever received, bad faces, not even a greeting, out of 4 people in front of us none were able to serve us until I spoke to them, they didn't give us ketchup or ranch, until a client took it on her own and gave it to us. Afterwards we saw that they did give it to the others, even to the table
They brought their order to them, racism perhaps. And on top of that it was super expensive, the hamburgers without a gram of lettuce or tomato, we paid almost $35 for an order of nothing. And I put one in the stars because I can't put zero. By the way, tell your employees that customer service is not a job for everyone. Tell them to let their minds tell their faces that they are working and being nice wouldn't be a bad idea.
Unfortunately I had to wait at the curbside for about 45 minutes after I checked in, the person running orders outside didn't want to help and had no clue what she was doing because what was on her phone was more important and I left with no food. What's worse is that a $5 order isn't something that should take that long but I had to go back to work before my lunch was over. Bad job 👎
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mcchicken
Jesus, at all costs avoid this catastrophe. The fact that the fast food restaurant still has the play place up and running goes to show how little they care and how slow they are.
One of the busiest, worst locations I’ve been to and every time there’s an issue or long wait for MCEDEES 🤦♀️🥴
Atmosphere: 1
Food: 2
Service: 1
Kid-friendliness: Children's playground is located on the outdoor terrace
Atmosphere: 3
Food: 4
Service: 4
I
Parking: 12
Wheelchair accessibility: There is no stairs
Recommended dishes: Big Mac
Restaurantji Recommends
Be careful when ordering through the drive thru, because they have not provided my complete order on multiple occasions......it's on you to do the QC before driving off
Food: 4
Service: 2
Great service. Clean place. Food enough to calm if you are hungry.
Parking: There is enough parking for everyone.
Kid-friendliness: They have in the patio space for the kids.
Atmosphere: 5
Food: 5
Service: 5
Customer service is not the best!
Service: 1
It’s like every other McDonald’s other than the drive thru gets jammed during eating hours.
Atmosphere: 3
Food: 3
Service: 3
Best McDoalds in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
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