McDonald's
2452 Bryan Ave, Tustin
(714) 832-2699
Recent Reviews
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Drive thru experience was awesome šš
Atmosphere: 5
Food: 5
Service: 5
If you want good coffee come here dont waste your money somwhere else
Atmosphere: 4
Food: 4
Service: 4
My husband and I decided to treat ourselves today and we're extremely disappointed on numerous counts.Normally fresh McDonald's fries are so good. However, today, that was not the case. I always order the Filet o Fish without cheese and did so today. But l, alas, it came with cheese - a total turn off. My husband ordered the chicken McNuggets with the Sweet and Sour sauce. There was no sauce in the bag.
I brought my grandkids there mid morning and they wanted chicken nuggets. Unfortunately, those are only available starting at lunch. I think they said 11am. Just a heads up.
Atmosphere: 3
Food: 3
Service: 3
They don't have menu pictures on the cash register, so you have to use the order kiosk to know what you are getting. Secondly, the customer service is not really the best here. After they go inside, you donāt see them again, and they donāt come outside to check if people are asking for something. The French fries aren't fresh. They're a little soggy because they're made upfront. I asked them to give me fresh French fries. I waited for 12 minutes.
Atmosphere: 4
Food: 4
Service: 4
Coffee was bitter
Food: 2
They never clean this place. Never clean tables to eat at. Trash on the floor, everywhere. If you have a small child, just know that the only way they ācleanā the playplace is an old guy comes out in the mornings and sprays it down with a hose from the outside. I made the mistake of going inside of this thing with my son and just wow. Ignorance is bliss.
Atmosphere: 1
Food: 3
Service: 1
I like this location because they still have a soda fountain and a play place. It probably wonāt be too long before McDonaldās corporate decides to take those away and turn it into yet another soulless pickup only dystopia.
Update: Feb 2025 - remodel has removed the self serve soda fountain. Only took two months after posting this! Just an average spot now.
Terrible costumer service at the drive thru. I was ordering just a kids meal at the radio and the guy taking my order wasnāt responding until I repeated myself 3x. Then he replied by raising his voice and saying āI got it anything elseā. I responded by saying āno but since you donāt respond I didnāt know if you heard me.ā He just replies āNext windowā. When I got to the window he took my payment and I began to say ākindness is part of being in customer serviceā when he cuts me off to say next windows and shuts his window on me and locks it as if Iām going to try to attack him. At the next window I complain to his manager who tries so brush me off by saying heāll talk to him. I get home and they didnāt give us any sauce for the nuggets. Awful service. Avoid like the plague.
Atmosphere: 1
Food: 3
Service: 1
This is honestly the worst McDonald's ever...my wife went to pick up some free fries for her birthday and was given attitude because the worker had to run food out to cars because they didn't disable pick up at counter on their app. The worker made my wife cry with her attitude today I would recommend never going to this McDonald's. I have had bad experiences with this McDonald's but this takes the cake
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
It is decent for a quick bite, but the crew goes through the motions. I have yet to get a complete order, correct?
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Big Mac
I just called not to long ago to ask a simple question I don't why she caught an attitude... anyways I had to write a review because it was rude for her to talk like that I even said "you ain't gotta talk to me like that" stayed silent after that so I hung up...
Service: 1
The worst service we ever received, bad faces, not even a greeting, out of 4 people in front of us none were able to serve us until I spoke to them, they didn't give us ketchup or ranch, until a client took it on her own and gave it to us. Afterwards we saw that they did give it to the others, even to the table
They brought their order to them, racism perhaps. And on top of that it was super expensive, the hamburgers without a gram of lettuce or tomato, we paid almost $35 for an order of nothing. And I put one in the stars because I can't put zero. By the way, tell your employees that customer service is not a job for everyone. Tell them to let their minds tell their faces that they are working and being nice wouldn't be a bad idea.
Unfortunately I had to wait at the curbside for about 45 minutes after I checked in, the person running orders outside didn't want to help and had no clue what she was doing because what was on her phone was more important and I left with no food. What's worse is that a $5 order isn't something that should take that long but I had to go back to work before my lunch was over. Bad job š
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mcchicken
Jesus, at all costs avoid this catastrophe. The fact that the fast food restaurant still has the play place up and running goes to show how little they care and how slow they are.
One of the busiest, worst locations Iāve been to and every time thereās an issue or long wait for MCEDEES š¤¦āāļøš„“
Atmosphere: 1
Food: 2
Service: 1
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