Haven’t been to a Peet’s Coffee in years. I just found out they have a rewards app, so I figured it’s a perfect timing to try this spot again.
Parking: This spot is located in the back corner of a plaza. There’s a large parking lot, so finding a parking spot is easy.
Ambiance/Environment: They have a small space with some indoor seating. It’s a studious work environment. Majority of customers grab their orders and leave though. It gets very busy in the mornings. Highly recommend mobile ordering bc you can select a time of when you prefer your order to be ready.
Service: Alannah was the barista that assisted me during my first visit. She’s courteous and efficient. I noticed there were only 3 baristas each time I visited. Throughput took a while bc they were juggling mobile orders, in-store orders, and cashiering. Round of applause for holding it down.
Drinks: I ordered a seasonal drink and a core drink. The Holiday Spice Latte had notes of cinnamon, ginger, allspice, cloves, and nutmeg. It definitely tasted like a holiday in a cup of coffee. I also tried their Vanilla Latte. It tasted as expected. The espresso shot isn’t as strong as I prefer, so I’d get another shot. During my second visit, I tried their Caramel Macchiato. It was sweet, and again, I prefer stronger espresso shots.
Pricing: Prices reflect any other supply chain coffee shop. Majority of Peet’s Coffee is South OC. I’d visit occasionally when they have coupons/promotions.
Atmosphere: 4
Food: 3
Service: 4
D E
I am a regular customer of the Peet’s Coffee chain. Whenever I’m traveling and want to grab a coffee and a quick bite, I always look specifically for Peet’s. Unfortunately, today I was extremely disappointed with my experience at this particular location.
When I entered, I wanted to wash my hands first and asked the cashier for the restroom code. The girl responded very rudely, saying, “The restroom is for customers only.” I told her that I AM a customer, and only then did she reluctantly give me the code.
After that, I tried to place my order at the register with the same employee and wanted to use a promotion: “Free beverage for ordering beans,” which clearly states that it applies to any take-home coffee, including espresso capsules. She told me it was not valid for capsules and could only be used for bean coffee, which was incorrect. I ended up placing the order myself through the app, and unsurprisingly, the promotion worked perfectly for the capsules.
Then I went to the pickup area to wait for my drink. I had ordered LIGHT ice, but I watched as my cup was filled with SO MUCH ICE that it was literally overflowing and falling out of the cup!!!!!!! I politely asked the barista (a different woman) to put light ice. She did not say a single word, gave me an extremely annoyed look, and aggressively removed some of the ice. I was honestly shocked by this attitude.
This experience was extremely unpleasant and completely unprofessional. I expect much better customer service from a brand like Peet’s Coffee. The lack of basic courtesy, incorrect information about promotions, and visible irritation toward customers is unacceptable. Sadly, this visit left me frustrated and disappointed, and it seriously damaged my impression of this location.
Atmosphere: 1
Food: 1
Service: 1
Igor T
Great coffee, great baristas
cyrus hicks
Love the beans, appreciate the means.
Atmosphere: 4
Service: 5
Jay Bernous
Very nice coffee spot in the corner of a small plaza. Interior only has a few small seats, but the outside area has lots of tables and chairs to enjoy.
The staff have always been very open, fun, and inviting every time I've been in. The coffee options themselves are great, and they have a decent selection of foods (similar to a Starbucks). A little pricey, but the wuality is obviously there to justify the cost.
They also sell plenty of cool loose leaf tea in the store, including Assam golden tips (which I was surprised to see).
Highly recommend trying this spot out if you're in the area.
Atmosphere: 4
Food: 4
Service: 5
Elena
The husky Asian female manager was absolutely horrible along with a lady with blue hair. No communication skills whatsoever completely rude how can people like this get hired to interact with customers? Definitely will not be making my daily coffee commute here anymore and no one else should !
Service: 1
Love Heals
I love their coffee. The service was stoic. That means generally feels comfortable. I noticed many regulars being called by their name, which I believe is a good business practice. But there was 1 older chubby, east Asian (not from Indian descent) that had lots of sunspots on he face that seemed super angry and annoyed with people around her and with customers, too. That felt ugly.
Jennifer W
Great coffee and friendly staff.
Antonio Neves
Everything good, we got the bag from good to go. All the food was really good.
Tucked in the corner of this Plaza, plenty of parking and best of all - happy employees. There is a striking difference between going to a Starbucks and Peets. This location is the perfect example - nothing is a “chore”, they are truly delighted to “serve” you and help. Best of all they do it with a smile. Starbucks for me is a last resort. Peet’s itself has some phenomenal coffee, yet a different customer experience overall.
Atmosphere: 5
Food: 4
Service: 5
Ron Johns
Peet's Tustin location is on point in all and every aspect. The employees are diligent and polite, the service was swift. And the coffee is smooth tasting with some kick!!!!
Atmosphere: 5
Food: 5
Service: 5
Timothy Hoffman
Superb experience, great customer service by Jess & Kelsy, and great coffee!
Great drinks and service
Atmosphere: 5
Food: 5
Service: 5
Haven’t been to a Peet’s Coffee in years. I just found out they have a rewards app, so I figured it’s a perfect timing to try this spot again.
Parking: This spot is located in the back corner of a plaza. There’s a large parking lot, so finding a parking spot is easy.
Ambiance/Environment: They have a small space with some indoor seating. It’s a studious work environment. Majority of customers grab their orders and leave though. It gets very busy in the mornings. Highly recommend mobile ordering bc you can select a time of when you prefer your order to be ready.
Service: Alannah was the barista that assisted me during my first visit. She’s courteous and efficient. I noticed there were only 3 baristas each time I visited. Throughput took a while bc they were juggling mobile orders, in-store orders, and cashiering. Round of applause for holding it down.
Drinks: I ordered a seasonal drink and a core drink. The Holiday Spice Latte had notes of cinnamon, ginger, allspice, cloves, and nutmeg. It definitely tasted like a holiday in a cup of coffee. I also tried their Vanilla Latte. It tasted as expected. The espresso shot isn’t as strong as I prefer, so I’d get another shot. During my second visit, I tried their Caramel Macchiato. It was sweet, and again, I prefer stronger espresso shots.
Pricing: Prices reflect any other supply chain coffee shop. Majority of Peet’s Coffee is South OC. I’d visit occasionally when they have coupons/promotions.
Atmosphere: 4
Food: 3
Service: 4
I am a regular customer of the Peet’s Coffee chain. Whenever I’m traveling and want to grab a coffee and a quick bite, I always look specifically for Peet’s. Unfortunately, today I was extremely disappointed with my experience at this particular location.
When I entered, I wanted to wash my hands first and asked the cashier for the restroom code. The girl responded very rudely, saying, “The restroom is for customers only.” I told her that I AM a customer, and only then did she reluctantly give me the code.
After that, I tried to place my order at the register with the same employee and wanted to use a promotion: “Free beverage for ordering beans,” which clearly states that it applies to any take-home coffee, including espresso capsules. She told me it was not valid for capsules and could only be used for bean coffee, which was incorrect. I ended up placing the order myself through the app, and unsurprisingly, the promotion worked perfectly for the capsules.
Then I went to the pickup area to wait for my drink. I had ordered LIGHT ice, but I watched as my cup was filled with SO MUCH ICE that it was literally overflowing and falling out of the cup!!!!!!! I politely asked the barista (a different woman) to put light ice. She did not say a single word, gave me an extremely annoyed look, and aggressively removed some of the ice. I was honestly shocked by this attitude.
This experience was extremely unpleasant and completely unprofessional. I expect much better customer service from a brand like Peet’s Coffee. The lack of basic courtesy, incorrect information about promotions, and visible irritation toward customers is unacceptable. Sadly, this visit left me frustrated and disappointed, and it seriously damaged my impression of this location.
Atmosphere: 1
Food: 1
Service: 1
Great coffee, great baristas
Love the beans, appreciate the means.
Atmosphere: 4
Service: 5
Very nice coffee spot in the corner of a small plaza. Interior only has a few small seats, but the outside area has lots of tables and chairs to enjoy.
The staff have always been very open, fun, and inviting every time I've been in. The coffee options themselves are great, and they have a decent selection of foods (similar to a Starbucks). A little pricey, but the wuality is obviously there to justify the cost.
They also sell plenty of cool loose leaf tea in the store, including Assam golden tips (which I was surprised to see).
Highly recommend trying this spot out if you're in the area.
Atmosphere: 4
Food: 4
Service: 5
The husky Asian female manager was absolutely horrible along with a lady with blue hair. No communication skills whatsoever completely rude how can people like this get hired to interact with customers? Definitely will not be making my daily coffee commute here anymore and no one else should !
Service: 1
I love their coffee. The service was stoic. That means generally feels comfortable. I noticed many regulars being called by their name, which I believe is a good business practice. But there was 1 older chubby, east Asian (not from Indian descent) that had lots of sunspots on he face that seemed super angry and annoyed with people around her and with customers, too. That felt ugly.
Great coffee and friendly staff.
Everything good, we got the bag from good to go. All the food was really good.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Tucked in the corner of this Plaza, plenty of parking and best of all - happy employees. There is a striking difference between going to a Starbucks and Peets. This location is the perfect example - nothing is a “chore”, they are truly delighted to “serve” you and help. Best of all they do it with a smile. Starbucks for me is a last resort. Peet’s itself has some phenomenal coffee, yet a different customer experience overall.
Atmosphere: 5
Food: 4
Service: 5
Peet's Tustin location is on point in all and every aspect. The employees are diligent and polite, the service was swift. And the coffee is smooth tasting with some kick!!!!
Atmosphere: 5
Food: 5
Service: 5
Superb experience, great customer service by Jess & Kelsy, and great coffee!
Atmosphere: 5
Food: 5
Service: 5
Great customer service
The Best drip Coffee.
Atmosphere: 5
Food: 5
Service: 5
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