Ordered online for pick up. Got one of the deals for personal pan pizza. I only eat this once in a while for a treat. They shorted on toppings, so basically, I had bread with cheese and a couple pieces of topping. I went in to pick up the food, so tipping is a courtesy for doing your job. They didn't do anything extra besides ruin my cheat day.
Atmosphere: 1
Food: 3
Service: 2
Korrie Anne
Nicole was very sweet and helpful. She checked the order with me at the counter after pulling it from a hot bag so it would stay fresh. Made sure all of my sides and drinks were in the bags and even helped me out with holding the door for me.
Atmosphere: 5
Food: 5
Service: 5
Archie Danesh
When i arrived the girl at the register had me keep repeating my name and i even spelled it out for her, at first she thought i was picking up a doordash which i told her a couple times that its for me, she even asked me to show the order on my phone pretty much not believing me for some reason. When i got home i noticed the bbq chicken bacon pizza had cheese on some slices but not all, half of the pizza’s were cheese-less. When i called the store and waited for awhile no one answered, this is the second location with bad experience as another location put no sauce. I most likely will completely give up eating pizzahut.
Atmosphere: 2
Food: 2
Service: 1
Nubia Nava-Martinez
Always a great experience with this location compared to others. Josef was super sweet & all smiles during checkout. Our order was perfect & tasted amazing (as always) !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Big Dinner Box with Breaded Boneless Wings
Goran K
Best pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
Lucy Aguilar
My order was not delivered to me. I tried calling the delivery driver multiple times but did not pick up. Moments later i get a notification that my order was delivered but it wasnt! Was robbed of $25. WOULD NOT RECOMMEND!!!
Atmosphere: 1
Food: 1
Service: 1
Jose Valdez
They use doordash and their service is bad. I got several texts that the door dash was here and couldn't find my place. I called the delivery guy and he wasn't here. He was still picking up orders. Why would the app say they are here?
I called the store and per the computer, my food was delivered. Spoke to a lady and seemed like she didn't care, and I requested a refund since I never received my food.
I ordered pizza with another chain and this time I decided to pick up.
About 15 minutes later, when I was ready to leave I noticed the pizza was on the doorstep. Buy then it was to late. I called the store, and the person spoke to said my order is no longer in the computer. Once it's delivered, it's gone from the system. I told the guy I had spoken to a lady before and she said my refund would be processed. But he didn't bother checking with her nothing and said to call pizza hut customer service.
Never again will I order through this store. Fyi, I did not eat the pizza.
Service: 1
Araceli Hernandez
I place my order inside store and been told in 15 minutes will be ready. I wait more than that so I decided to ask how long should wait so they decide to check and my order was place on the shelf for for 20 minutes I asked for plates and he refuse to provide a platy the time I got home pizza was cold and disgusting I spend $$40 dls just to throw my pizza into the trash never come back again bad customer service. I rather spent $50 on NY pizza
The pizza hut take out order was swift. And the meat lovers pizza tasted delicious.
Atmosphere: 5
Food: 5
Service: 5
Richard Lin
Horrible service manager Gaby refused to refund my order after I never received it states it was doordash fault. As a manager Gaby has no sense of customer service I called she got off the phone didn't say hold a minute just got off the phone put someone who didn't speak english refused to give me refund receipt told me i could stop by to location after 5 pm and that my refund would take 3-4 business days. Horrible service by so called manager I request she get a demotion, no sense of apology came from her.
Parking: 13662 Newport ave tustin ca 92780
Food: 1
Service: 1
Recommended dishes: Creici Bred
Robin Saltzer
Twice we had to wait 20+ mins over the projected time. 1 of the pizzas was not made correctly (really dry crust on bottom) this past time and there was not enough staff (the last time they misread the order and dint have one of the pizzas done). My boys saw our order sit there for 20mins while no one was in front with a bunch of customers gathered.If they are going to charge extra $$ to do business in CA, they should have enough staff to make a quality product or shut down. At least there is choice as to which PH to pick up from and going elsewhere entirely for pizza.
Vegetarian options: You choose what you want. If you have a problem with gluten or want dairy free--we'll, ya wouldn't have pizza then, would you?
Dietary restrictions: You can customize how you like it. It's pizza, there are only so many ways to make it!
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Cheese Pizza, Breadsticks
George Munoz
Good service. My order is always right and it's always done on time. I always order online for pick up. Never had a problem.The one thing I didn't like was how greasy the breadsticks were the first time I ordered here. Those things were dripping in grease and the paper and the box were very soiled. It was kind of gross. I never got them again. I just stick with the pizza now. The dinner box is a great deal. I got 3 medium pizzas.
Ordered online for pick up. Got one of the deals for personal pan pizza. I only eat this once in a while for a treat. They shorted on toppings, so basically, I had bread with cheese and a couple pieces of topping. I went in to pick up the food, so tipping is a courtesy for doing your job. They didn't do anything extra besides ruin my cheat day.
Atmosphere: 1
Food: 3
Service: 2
Nicole was very sweet and helpful. She checked the order with me at the counter after pulling it from a hot bag so it would stay fresh. Made sure all of my sides and drinks were in the bags and even helped me out with holding the door for me.
Atmosphere: 5
Food: 5
Service: 5
When i arrived the girl at the register had me keep repeating my name and i even spelled it out for her, at first she thought i was picking up a doordash which i told her a couple times that its for me, she even asked me to show the order on my phone pretty much not believing me for some reason. When i got home i noticed the bbq chicken bacon pizza had cheese on some slices but not all, half of the pizza’s were cheese-less. When i called the store and waited for awhile no one answered, this is the second location with bad experience as another location put no sauce. I most likely will completely give up eating pizzahut.
Atmosphere: 2
Food: 2
Service: 1
Always a great experience with this location compared to others. Josef was super sweet & all smiles during checkout. Our order was perfect & tasted amazing (as always) !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Big Dinner Box with Breaded Boneless Wings
Best pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
My order was not delivered to me. I tried calling the delivery driver multiple times but did not pick up. Moments later i get a notification that my order was delivered but it wasnt! Was robbed of $25. WOULD NOT RECOMMEND!!!
Atmosphere: 1
Food: 1
Service: 1
They use doordash and their service is bad. I got several texts that the door dash was here and couldn't find my place. I called the delivery guy and he wasn't here. He was still picking up orders. Why would the app say they are here?
I called the store and per the computer, my food was delivered. Spoke to a lady and seemed like she didn't care, and I requested a refund since I never received my food.
I ordered pizza with another chain and this time I decided to pick up.
About 15 minutes later, when I was ready to leave I noticed the pizza was on the doorstep. Buy then it was to late. I called the store, and the person spoke to said my order is no longer in the computer. Once it's delivered, it's gone from the system. I told the guy I had spoken to a lady before and she said my refund would be processed. But he didn't bother checking with her nothing and said to call pizza hut customer service.
Never again will I order through this store. Fyi, I did not eat the pizza.
Service: 1
I place my order inside store and been told in 15 minutes will be ready. I wait more than that so I decided to ask how long should wait so they decide to check and my order was place on the shelf for for 20 minutes I asked for plates and he refuse to provide a platy the time I got home pizza was cold and disgusting I spend $$40 dls just to throw my pizza into the trash never come back again bad customer service. I rather spent $50 on NY pizza
Atmosphere: 1
Food: 1
Service: 1
Very fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
love Pizza hut the best pizza in town :-)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The pizza hut take out order was swift. And the meat lovers pizza tasted delicious.
Atmosphere: 5
Food: 5
Service: 5
Horrible service manager Gaby refused to refund my order after I never received it states it was doordash fault. As a manager Gaby has no sense of customer service I called she got off the phone didn't say hold a minute just got off the phone put someone who didn't speak english refused to give me refund receipt told me i could stop by to location after 5 pm and that my refund would take 3-4 business days. Horrible service by so called manager I request she get a demotion, no sense of apology came from her.
Parking: 13662 Newport ave tustin ca 92780
Food: 1
Service: 1
Recommended dishes: Creici Bred
Twice we had to wait 20+ mins over the projected time. 1 of the pizzas was not made correctly (really dry crust on bottom) this past time and there was not enough staff (the last time they misread the order and dint have one of the pizzas done). My boys saw our order sit there for 20mins while no one was in front with a bunch of customers gathered.If they are going to charge extra $$ to do business in CA, they should have enough staff to make a quality product or shut down. At least there is choice as to which PH to pick up from and going elsewhere entirely for pizza.
Vegetarian options: You choose what you want. If you have a problem with gluten or want dairy free--we'll, ya wouldn't have pizza then, would you?
Dietary restrictions: You can customize how you like it. It's pizza, there are only so many ways to make it!
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Cheese Pizza, Breadsticks
Good service. My order is always right and it's always done on time. I always order online for pick up. Never had a problem.The one thing I didn't like was how greasy the breadsticks were the first time I ordered here. Those things were dripping in grease and the paper and the box were very soiled. It was kind of gross. I never got them again. I just stick with the pizza now. The dinner box is a great deal. I got 3 medium pizzas.
Love their service.
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