Service was great and my drink was prepared just as I ask for
Andres Morales
I stopped by Starbucks today, ordered my drink, and then asked for a simple glass of water. You’d think that after paying for a drink, asking for a cup of water wouldn’t be a big deal — but apparently it’s a whole process.
I was told I needed to go back to the cash register and wait in line again just to order a cup of water. Not bottled water. Not a custom drink. Just tap water in a paper cup. Meanwhile, the baristas behind the counter were fully capable of handing me one in seconds but refused because “it has to be rung up.”
It’s honestly disappointing — a company that prides itself on “customer experience” can’t seem to handle basic hospitality. Starbucks, if someone just bought a drink, maybe don’t make them jump through hoops for a cup of water. It’s not about policy, it’s about common sense and respect.
Service: 1
Name Name
This starbucks location in particular has always made my experience 5 stars with their amazing hospitality! Shout out to Sarah for her kindness, killer multitasking skills, amazing attitude, and great customer service!
Atmosphere: 3
Food: 4
Service: 5
Charlie McDonald
Only 1 hour parking so don't come here if you plan to stay longer!
Jung M Kim
Great service, friendly baristas! Thanks!
Atmosphere: 5
Food: 5
Service: 5
Fabiola Daza
The patio area was a little messy. Needs some TLC
Atmosphere: 4
Food: 5
Service: 5
Robert Pryor
Lots of seating inside!
Sal y Mar
The big Chinese lady working there was rude to us we don't recommend this location bad service. No customers
Atmosphere: 1
Food: 1
Service: 1
Ramy Amin
I’m extremely disappointed with the experience I had at this Starbucks (2961 El Camino Real, Tustin). I went there with my 8-year-old daughter today at 8:30 PM, well before closing time, and the staff refused to let her use the restroom. This was not only unreasonable, but the attitude of the employees was rude and dismissive.
This is unacceptable, especially when dealing with a child. If the store is open, basic facilities like restrooms should be accessible — and staff should treat customers with respect. I left feeling frustrated and very upset. I hope management takes this seriously and improves their customer service.
Cafe is not being cleaned on a regular basis, including restrooms.
Atmosphere: 2
Food: 2
Service: 2
Igor Borenko
Coffee
Atmosphere: 5
Food: 5
Service: 5
fouad hadavi
Greetings from Tiffany!!!! Thank you so much for doing your job and taking your time getting everyone's orders. A few days ago I went to the store, I asked one of your lovely employees, can I have a cup of tap water or hot water? I was told, you need to buy either cup of tea or coffee. Why should I buy something to get a free cup of water? It is RIDICULUS. Other Starbucks stores offered a free cup of water for asking.
Service: 2
Dirk Fuchs
Payed and never received my order since the lady at the register took a wrong order. No commitment to solve the problem! Never had such a bad experience at any Starbucks!
Service was great and my drink was prepared just as I ask for
I stopped by Starbucks today, ordered my drink, and then asked for a simple glass of water. You’d think that after paying for a drink, asking for a cup of water wouldn’t be a big deal — but apparently it’s a whole process.
I was told I needed to go back to the cash register and wait in line again just to order a cup of water. Not bottled water. Not a custom drink. Just tap water in a paper cup. Meanwhile, the baristas behind the counter were fully capable of handing me one in seconds but refused because “it has to be rung up.”
It’s honestly disappointing — a company that prides itself on “customer experience” can’t seem to handle basic hospitality. Starbucks, if someone just bought a drink, maybe don’t make them jump through hoops for a cup of water. It’s not about policy, it’s about common sense and respect.
Service: 1
This starbucks location in particular has always made my experience 5 stars with their amazing hospitality! Shout out to Sarah for her kindness, killer multitasking skills, amazing attitude, and great customer service!
Atmosphere: 3
Food: 4
Service: 5
Only 1 hour parking so don't come here if you plan to stay longer!
Great service, friendly baristas!
Thanks!
Atmosphere: 5
Food: 5
Service: 5
The patio area was a little messy. Needs some TLC
Atmosphere: 4
Food: 5
Service: 5
Lots of seating inside!
The big Chinese lady working there was rude to us we don't recommend this location bad service. No customers
Atmosphere: 1
Food: 1
Service: 1
I’m extremely disappointed with the experience I had at this Starbucks (2961 El Camino Real, Tustin). I went there with my 8-year-old daughter today at 8:30 PM, well before closing time, and the staff refused to let her use the restroom. This was not only unreasonable, but the attitude of the employees was rude and dismissive.
This is unacceptable, especially when dealing with a child. If the store is open, basic facilities like restrooms should be accessible — and staff should treat customers with respect. I left feeling frustrated and very upset. I hope management takes this seriously and improves their customer service.
Atmosphere: 1
Food: 1
Service: 1
⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good place to work on your computer ,large space
Service: 5
Cafe is not being cleaned on a regular basis, including restrooms.
Atmosphere: 2
Food: 2
Service: 2
Coffee
Atmosphere: 5
Food: 5
Service: 5
Greetings from Tiffany!!!!
Thank you so much for doing your job and taking your time getting everyone's orders.
A few days ago I went to the store, I asked one of your lovely employees, can I have a cup of tap water or hot water? I was told, you need to buy either cup of tea or coffee. Why should I buy something to get a free cup of water?
It is RIDICULUS. Other Starbucks stores offered a free cup of water for asking.
Service: 2
Payed and never received my order since the lady at the register took a wrong order. No commitment to solve the problem!
Never had such a bad experience at any Starbucks!
Atmosphere: 1
Food: 1
Service: 1
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