Buffalo Wild Wings

French fries were cooked in beef tallow, very tasty, not oily, great crunch. Southwest Chicken sandwich was yummy. Smash burger patties in burgers was perfect. Nachos were just ok. Onions rings was the best I've had with perfect batter recipe that tasted really good. I bet it's fried in beef tallow too. As for service, absolutely terrible. Drinks don't come. Attentiveness not there. Had to get it ourselves from the bar for immediate service. Flagging anyone for the bill, was even challenge. Come time to pay, the bill was wrong. Overall impression was bad for service. It's also a bit loud in there but it's a sports bar, with music, TV, lots of reflective surfaces that bounces noise all over. The saving grace was food quality was great. 9/10.

Atmosphere: 4

Food: 5

Service: 2

BE WARNED!! The BWW chain is circling the drain. I won’t be surprised when they are out of business within a couple of years (max)! It is sad to see what was once a good place for wings fall so far.

This location is slow, dirty and the service is awful.

Atmosphere: 1

Food: 2

Service: 1

The food was good, I had a server compliment my shirt, It was a very caring environment but the food took a while to get to our table.

Atmosphere: 4

Food: 4

Service: 4

Insane!!! I just stood there at the pick up counter for 15-20 minutes while 11 employees walked around the floor and not a single person acknowledged me or the other standing there waiting to pick up their food. I'm assuming the woman in the black sweater with the schedule is a manager of some type even she looked at us SEVERAL times and didn't acknowledge anyone while she danced around cracking jokes and laughing with employees. Ill pay for overpriced wings somewhere else. 👎🏼

Food: 3

Service: 1

Recommended dishes: Traditional Wings

Everything Put aside went there before they closed at 1am for my wife to use the restroom ordered food and during that time she said she heard 3 knocks on her stall with NOBODY else in that restroom and nobody ever walked out very sketchy Restaurant WILL NEVER

Atmosphere: 1

Food: 1

Service: 1

I wish I can give this place a zero star. We get sat down and the server took 20 to take our order. The people they date for us was greeted and they were able to take there order before us. After our order was taken they brought us our drinks then we waited another 40 minutes for our food to come out. They brought my wife food and no silver wear, we waited another 15 minutes not only for my food but for my wife to be proceed a fork. We were not checked on at all during our dinner.

As we were eating we noticed a homeless gentleman walk in to the restaurant and was seated, he led in and order was taken. The same server brought out his food with in 15 minutes (I am not bashing on the homeless guy).

In all we were never checked on, my wife food got cold as we waited for a fork, it took 40 for our order to be taken. I will not ever repack to this restaurant

Atmosphere: 1

Food: 1

Service: 1

Staff completely inattentive, discourteous and complete lack of the concept of customer service, especially around a food service / restaurant.

My family and I waited for 5 mins for someone to say they will seat us. She then left and never came back and another 5 mins went by. Another group just walked in and they waved at a waitress who just sat them completely ignoring me and my family. This is very unprofessional and not a way to treat customers. The only reason I could come up with is that the waitress has preference to be nice to people of her ethnicity and not for others. When your establishment is in a diverse neighborhood please have the courtesy of treating all same. This happened on Dec 14th 2024 around 5:35 pm. If people have similar experiences it is better to take your business elsewhere.

Service: 1

Staff completely inattentive, discourteous and complete lack of the concept of customer service, especially around a food service / restaurant.

Went to celebrate my son’s soccer game victory and to catch some Sunday NFL games; got seated surprisingly quickly in the middle of the dining room.
Asked for seating at the large high top table at the bar (10ft away); was told “there’s no food service there”.
LOL
Utter horseshit response, but oh well….

No bother from anyone to even take water orders 15 mins in…..
That was the end of my patience…. We went ahead and had a much more satisfying / healthy and welcome experience at Tomatina’s next door.

@BWW Union City Management,
We will not be surprised if this establishment / location isn’t around within 2 years…..

Atmosphere: 4

Food: 3

Service: 1

Cannot believe the service we got. I had to wait at the reception for a longer than usual time while the staff chose to walk around not paying attention towards us. We placed the order and asked the server to give us a few minutes to order more dishes, she never came back. Later she came with our food, placed it on the table and left. All this time, no water and no silverware. I had to goto her to ask for fork and spoon. She came back with plastic fork and spoon for dine in, we asked for Pepsi zero, she got it in a tiny paper cup. I have absolutely no idea why! Upon pressing, she said I can get it from the back and got it, the pepsi zero also tasted weird, I have no idea why!

Atmosphere: 2

Food: 3

Service: 1

Stopped in on an afternoon/early evening after flying into the area. Service was dismal. Sat at the bar, roughly 8 other people at the bar besides me. Never stayed to order, couldn't get service. Disappointing as I normally don't have issues with B-Dubs.

Atmosphere: 3

Service: 1

Yesterday, 10/25/20/24
I went around 8:00 pm. I spent 25 minutes waiting to get in, which wasn't bad, but the wait for the chicken wings was 1 hour and then they brought them to me very cold, it seemed like they didn't touch the heat and I told the waitress to which she said that it would last for take him and which lasted another half hour during which I preferred to go without eating to another place, it was already very late at night and very bad service and for it to be my first visit here I think it will be the last.

Atmosphere: 1

Came today as a first timer and didn’t know what to do, had to wait over 20 minutes and never got seated, left promptly after multiple glances from the waitresses who didn’t want to help, never coming back

Service: 1

I’ve been in the service industry for 5 years as a server. This is probably the worst dining experience I’ve had out of all restaurants I’ve been too ever. This is the first time I’ve never tipped a fellow server. There are no managers on the floor server never checked on us. We sat for 20 mins before our server even acknowledged us, food took another 20 mins to come out. Do not go here. they need to re-train their staff.

Atmosphere: 1

Food: 1

Service: 1

Great atmosphere

Atmosphere: 5

Food: 5

Service: 4

Stopped in on an afternoon/early evening after flying into the area. Service was dismal. Sat at the bar, roughly 8 other people at the bar besides me. Never stayed to order, couldn't get service. Disappointing as I normally don't have issues with B-Dubs.

Atmosphere: 3

Service: 1