Buffalo Wild Wings

Tonight, I brought my child to this restaurant for dinner, thinking we could have a pleasant family meal during the Christmas holidays, but it turned out to be a nightmare! We started ordering at 6:15 PM, including appetizers, chicken wings, burgers, drinks, and fries. Now it’s already 8:17 PM, and my burger still hasn’t arrived fully! Waiting over two hours—this is unbelievably poor service. Not to mention the food quality: what was served was dry, overly salty, and clearly not fresh, tasting like leftover meals, completely unappetizing.
The servers’ attitudes were even worse, to the extreme. Throughout the process, no one came to refill our water, and no one checked on our dining experience. We just sat there dryly, like we’d been forgotten. The sign at the door clearly advertises “free burger,” but after we ordered, we waited nearly 30 minutes (and we’re still waiting now!). Isn’t this false advertising? Or is the store just fooling customers, or some kind of discrimination? If you don’t have the capability to provide this service, don’t plaster it all over the door to mislead consumers! Especially during the Christmas holidays when everyone wants to relax and enjoy, who wants to encounter such a frustrating situation?
In short, this experience left me and my child super disappointed. I strongly do not recommend this restaurant, and I absolutely won’t come back in the future. I also advise everyone to steer clear and avoid wasting time and money, especially don’t come during the Christmas holidays to add to your troubles!

We were served very well, very quickly, and the waitress was very attentive. We loved the service and the attention from the waitress on Friday, December 19, 2025, at 8:30 PM. The waitress's name was... miriah

Atmosphere: 5

Food: 5

Service: 5

Came here after a niners game and it was busy but our waiter Elijah was very helpful and was showing us great customer service. He went above and beyond and definitely made the experience better.

Atmosphere: 5

Food: 5

Service: 5

Nice place

Atmosphere: 5

Food: 5

Service: 5

I went with a couple of friends on a Sunday evening and the service was horrible. Mariah had a strong attitude with everything and tried blaming everyone else. When we asked for an update on our nachos, she said it wouldn’t be long then said “Now back to drinks” with a very strong attitude. We overlooked it and continued to order. Then after another 20 minutes she came back with our drinks (which were wrong but we didn’t say anything) and still no nachos, so we asked if we could just take that off and get food instead. She gave us attitude again and tried saying that the kitchen was backed up and then asked “So do we want more drinks or anything?” In a very rushed tone and still giving attitude. We ordered and waited. At one point when giving us our food, it was wrong and we let her know as soon as she placed it on the table and she began to argue with us! Saying we were wrong. She then grabbed it and left. It took a whole 20 minutes to change the French fries to tots. She then disappeared again and we wound up asking someone else for our tab. This is when maybe a manager came to defend the server. Saying there’s a miscommunication from the kitchen and they’re backed up and it’s not the servers fault. We were very confused because we never once spoke about the server to anyone and we didn’t make a big deal over the nachos or the fries being wrong. It doesn’t end there, when we got our bill, we noticed Mariah charged us for extra things. She charged us for an additional burger combo and a drink that we never asked to be refilled. When I let the server know, she snatched the receipt and left. Very very unprofessional. I know people don’t come to b-dubs for the service but this was the absolute worst “service” I ever experienced here.

Atmosphere: 2

Food: 5

Service: 1

Went today for dinner for my niece's 8th birthday. I don't think I've been to Buffalo wild wings in 10 years, but tonight was a good experience. Our waitress handled our party well & we were pretty chaotic with people (kiddos) changing seats & ordering in spurts. Everybody enjoyed their food.

Atmosphere: 4

Food: 4

Service: 4

I had recently ordered a large order of chicken crispers they phoned me as I am approaching the restaurant to tell me they are all out of original Chicken crispers then they fail to refund my money had to file a claim with my bank. Very unprofessional would not recommend this place

Adam Lockerby Adam Lockerby Adam Lookerby Adam Lockerby Adam Lockerby Adam Lockerby Adam Lockerby

Atmosphere: 5

Food: 5

Service: 5

Service wasn't good 4 people at the table and nobody got their meal at the same time. Ordered a salad with a appetizer, the appetizer came quick, but my salad was the last thing to be brought out.

Atmosphere: 3

Food: 3

Service: 1

Great food and they had karaoke on Wednesday night.. awesome 👌

Atmosphere: 5

Food: 5

Service: 5

Better wings than most place around here. Good selection of beers.

9/17/25 Update: This place has been without AC for the past month. The staff here are great, management are another issue, this place is always short staffed. Going without AC in Union City for a month is not acceptable.

Atmosphere: 1

Food: 4

Service: 4

Today I ordered 20 minutes prior to arriving at this location my order pick up is expected to be at 6:10pm. The service lady asked my name several times and my order wasn’t ready. After long waiting, I decided on my thought to cancel the order because it’s been 6:35pm and my order wasn’t ready so I walked to the bar and asked the bartender lady. She finally found my order and was there all along by the warmer. I was so very upset, so I told her I wanted to cancel this order and no customer waits that long for pick up. However, she insists they can’t cancel so she called the manager but he didn’t even do anything he just wrote my information. Manager Kelly never says apologize at least give some courtesy to ease the inconvenience, offer some solution, or acknowledge the mistake. I guess this Buffalo branch is not the same anymore as before.

Atmosphere: 1

Food: 1

Service: 1

Never get take out from here they always over cook the wings! All the time!

I ordered boneless wing before. But the boneless wing in this store is not actually chicken wings. They are chicken breast with some bread in surface, just shape is similar to wing, the meat is quite dry, no fat, no skin at all, no track to have bone before cooking. Since Wings have fat and some tissue, thus more juice. However, they sell chicken breast or nuggets as wing price, which is more expensive than chicken breast. I won't buy anything in this store. They are cheating.

Atmosphere: 2

Food: 1

Service: 1

At the bar

Atmosphere: 5

Food: 5

Service: 5