I made an order at 8:30 am this morning for delivery for a ice cream taco and another ice cream. It was supposed to be delivered at 12:15. I had surgery and can't drive, otherwise I would have picked it up when they opened. At 12:15 I got a message that my order was cancelled. No explanation, just a text that it was cancelled and to call the store. I called the store and was told very rudely and abruptly that the ice cream taco was sold out. I ordered at 8:30! It was only one taco. They obviously didn't make the orders first in first. My fault for thinking they'd honor the orders that were there first! They didn't even try to call me to see if I'd like to replace the taco with a different ice cream. Just the middle finger from them.
sybau 5
The Vacaville store had always been awesome, but on June 11, 2025 I had to go in last minute. The employee Keona was awesome! Gove get a raise!!!
Kyle Ferguson
Very polite crew.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Pie a La Cold Stone - Freezer
James Kremko
Line was long but moved quickly. The employees don't greet the customer any long and other than asking you to pay do not speak to you after you order. Sadly the atmosphere is declining.
Atmosphere: 3
Food: 5
Service: 4
Carmen Ponce
Ice cream makers don’t mix the ingredients well. The ice cream is totally separated from the extra ingredients and definitely don’t taste good. Last three times we have been there, had been a big disappointment bad experience for $50 ice cream. Employees just add the ingredients and wrap them with the ice cream instead of mixing them.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Cheesecake Fantasy
Heather Adams
Love the flavors love the staff but our ice cream was melted and soupy b4 we made it out the door
Atmosphere: 5
Food: 3
Service: 5
Danielle Fotinos
My favorite
Luke Olmos
tips for good soup
BERTO ANTONIO
This place was such a lovely experience the workers here were so lovely and helpful. Brenna made me a fire ice cream!
Elise Swigart
Best ice cream I had Marshmallow ice cream with crushed Graham cracker and chocolate chips it was like my own version of smores ice cream
Extremely slow, long line. The employees helping one customer.
Tyler Bacon
Dang good ice cream!
Mariah
Ice cream was great and the store was clean. I also noticed that the cashier named Katie was very patient with the lady in front of me. The women admitted to not knowing what size cake she wanted when making her order but demanded “some kind of refund” when she realized that the cake was too small upon pickup. Unfortunate that workers have to endure poor treatment but Katie handled the customer with a great amount of professionalism.
Jessica Knowles
The slowest coldstone, but nice workers.
Pete Johnson
Service is terrible no sense of urgency, no smiles shouldn't work in a fast past environment
I made an order at 8:30 am this morning for delivery for a ice cream taco and another ice cream. It was supposed to be delivered at 12:15. I had surgery and can't drive, otherwise I would have picked it up when they opened. At 12:15 I got a message that my order was cancelled. No explanation, just a text that it was cancelled and to call the store. I called the store and was told very rudely and abruptly that the ice cream taco was sold out. I ordered at 8:30! It was only one taco. They obviously didn't make the orders first in first. My fault for thinking they'd honor the orders that were there first! They didn't even try to call me to see if I'd like to replace the taco with a different ice cream. Just the middle finger from them.
The Vacaville store had always been awesome, but on June 11, 2025 I had to go in last minute. The employee Keona was awesome! Gove get a raise!!!
Very polite crew.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Pie a La Cold Stone - Freezer
Line was long but moved quickly. The employees don't greet the customer any long and other than asking you to pay do not speak to you after you order. Sadly the atmosphere is declining.
Atmosphere: 3
Food: 5
Service: 4
Ice cream makers don’t mix the ingredients well. The ice cream is totally separated from the extra ingredients and definitely don’t taste good. Last three times we have been there, had been a big disappointment bad experience for $50 ice cream. Employees just add the ingredients and wrap them with the ice cream instead of mixing them.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Cheesecake Fantasy
Love the flavors love the staff but our ice cream was melted and soupy b4 we made it out the door
Atmosphere: 5
Food: 3
Service: 5
My favorite
tips for good soup
This place was such a lovely experience the workers here were so lovely and helpful. Brenna made me a fire ice cream!
Best ice cream I had Marshmallow ice cream with crushed Graham cracker and chocolate chips it was like my own version of smores ice cream
Restaurantji Recommends
Extremely slow, long line. The employees helping one customer.
Dang good ice cream!
Ice cream was great and the store was clean. I also noticed that the cashier named Katie was very patient with the lady in front of me. The women admitted to not knowing what size cake she wanted when making her order but demanded “some kind of refund” when she realized that the cake was too small upon pickup. Unfortunate that workers have to endure poor treatment but Katie handled the customer with a great amount of professionalism.
The slowest coldstone, but nice workers.
Service is terrible no sense of urgency, no smiles shouldn't work in a fast past environment
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