El Caracol Mexican Restaurant

I love the mole here. Has a great sweet-savory kick. It's a great portion too with the enchiladas. Service is also very friendly. Nice to have a real Mexican restaurant in our neighborhood!

Atmosphere: 4

Food: 5

Service: 5

Great food , unfortunately their phone does not work on Google for call ins, if you fix it I’ll change my raiting to 5 stars

Atmosphere: 5

Food: 5

Service: 2

I’m not a picky eater so it is definitely my opinion when I say I love the food here. I’ve never had an issue with my orders and the food turns out amazing every time. I’ve even gotten a free meal all because it was closing time when I was picking up my order. Associates are amazing and have great customer service. Would definitely recommend!

Atmosphere: 4

Food: 5

Service: 5

Best restaurant on earth I would kill for this food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips and Salsa, Enchiladas with Mole, Carne Asada

Great food and great service

Atmosphere: 5

Food: 5

Service: 5

Amazing food especially the pupusas. The atmosphere is ok but I would definitely order take out .. I did hear that they do karaoke in the summer.

Atmosphere: 3

Food: 5

Service: 5

Hours aren't accurate. Their door says closes at 9pm, but they wouldn't serve before 8:30pm.

Huge food portions.

Atmosphere: 4

Food: 5

Service: 5

I have been going here for years, Then they changed new ownership since then everything has been downhill. Their rice is bland, The refried beans are watered down. And if you order a burrito, the meat is all nasty fat bad quality. I will not be coming here again. The owner did reply back, but I wasn’t able to do a response after they replied back unless they removed the response. At least they could’ve offered was my money back once again all the meat in the burrito was fat. It was not quality meat and disgusting. I had to throw my food out. They replied back to my post and didn’t even offer me my money back or to remake. Horrible customer service!!!!!

Atmosphere: 1

Food: 1

Service: 1

Great food and family owned. I remember the original location used to be close to my home but now they're on the other side of town. SAD...but still Great food.

Atmosphere: 4

Food: 5

Service: 4

This review is for a pickup order. I was cheated out of money and given horrible food.

I'm extremely disappointed with the service provided by the staff at this restaurant. I called to place an order for pickup. I ordered four carne asada tacos, three bean and cheese pupusas, six bean pupusas, Mexican rice, and three horchatas. The employee who took my order correctly repeated my order back to me and said that it'd take 25 minutes to prepare the order. Everything sounded good so I sent my brother to pick up the order.

When my brother returned with the food, he told me that the total cost was $110. That immediately raised red flags in my head so I looked through the bags only to find that my order was incorrect. Instead of three bean and cheese pupusas, we were given three bean and cheese burritos. A bean and cheese pupusa is $5.25 while a bean and cheese burrito is $13.50 which was why the total cost was way off. Initially, my brother did not want to make another round trip to get our correct order, so he said he'd eat the burritos anyway. We cut one burrito in half and were disgusted with what we saw. It was a soggy burrito filled with old refried beans and a sprinkle of cheese. I wish I had taken a picture so that you can see how sad and disrespectful the burrito was, but I was so shocked and disappointed that my first thought was to wrap it back up. There was no way that he was going to eat the mess in front of us. I immediately called the restaurant to explain the issue and they said that he should come back and they'd "fix the problem".

When he returned to the restaurant, the staff took the burritos from him and swapped them with pupusas. The staff did not apologize or give him a refund for the incorrect charge. So we were ultimately robbed of over twenty-five dollars. To make matters worse, the food was not good. The beans had no flavor whatsoever. The only enjoyable item was the horchata.

I recommend that you avoid this restaurant at all costs.

Atmosphere: 1

Food: 1

Service: 1

We went for lunch because we know the food there is always delicious. Grandson had asada burrito co queso, I had asada crispy taco and an asada tostada. The food is first rate as is the service.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Burrito

I have been coming here for 20 years. Always great food!

Atmosphere: 4

Food: 4

Service: 4

We will only order papusas from this place...the Mexican food...ALL OF IT is no bueno!

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Kids Pupusa

I ordered the Asada burrito size medium and a chicken burrito size medium the total was $30 so i was shocked a little but they burrito is very large and filling. I wish there was more meat inside it was mainly rice and other toppings i feel they could’ve been a bit more generous with the protein. Service was great and food came out fast and was hot. Refried beans they use in the burrito are seasoned well too. Overall a good burrito but for the price I’d expect a little more meat.

Food: 4

Service: 5