Debbie was amazing during our visit. We had screaming kids and mistakenly ordered the wrong thing. Debbie was so nice to our kids and offered to remake our beverage. It was a small act that really made our day, so classy!
leilani kemp
Honestly order wise, is a 15/10 I’ve been to a lot of Starbucks and they make my drink the best every time.
Service could be better considering they don’t give you straws and you’re sitting there waiting for someone to be available to ask, without trying to be rude.
Atmosphere is 50-50 there are times I hear the workers being rude to eachother. The workers will have an attitude if you’re standing there too long waiting for something.
Atmosphere: 4
Food: 5
Service: 2
Charisma Inc.
Mix up on order. Took 25 minutes to get black coffee. I see owner did try contact me but link would not work to be contact back. Basically I ordered 2 coffee. After awhile I mentioned to the lady making the drinks that I had not received my order. She told the guy at coffee pot to plz get 2 coffees. 10 minutes later she told a girl to plz get my coffee. After 5 minutes she just went and got them herself.
Atmosphere: 2
Food: 4
Service: 1
Riddhi Sood
Stopped here on the way to Tahoe. Good atmosphere, clean bathrooms.
Atmosphere: 5
Food: 5
Service: 5
A V
They gave me lukewarm and weak coffee.
Atmosphere: 2
Food: 2
Service: 2
frank savino
It's a starbucks lol!!!
Atmosphere: 4
Food: 4
Service: 5
Melissa Allmond
Busy but fast
Atmosphere: 4
Food: 3
Service: 5
How To Be A Good Human
I don’t understand if my drink was wrong and you make it wrong again then tell me you have to charge extra when I’ve already paid for extra!! Horrible customer service and this is why I hate coming to this location. DO
Atmosphere: 1
Food: 1
Service: 1
Y T
Dear Starbucks Customer Service,
I am writing to formally express my dissatisfaction with a recent experience I had at your Starbucks location store number 6457-61519 after placing an online order on 9/4/24. As a regular customer, I have always valued the quality of service and products provided by Starbucks. Unfortunately, this recent incident has left me disappointed and concerned about the service standards at your establishment.
Upon placing my order online, I requested my coffee to be prepared according to my specified preferences. However, when I arrived to pick up my order, I found that my drinks had been made incorrectly as iced beverages. I immediately brought this to the attention of the barista, who acknowledged the mistake and offered to remake the drinks. While I appreciated the willingness to correct the error, the situation only worsened from there.
When the drinks were remade, I was shocked to receive what appeared to be a mere shot of coffee in a cup, significantly different from what I had ordered. When I inquired about the error , I was informed that adding more milk would incur an additional charge, despite the fact that the label on the cup clearly listed "extra milk" as part of my original order. This response was not only unprofessional but also deeply frustrating, as I had already paid for the drink to be made to my specifications.
I find it unacceptable that I was made to feel as though I was asking for something unreasonable when, in fact, I was merely requesting that my order be fulfilled as originally placed. Mistakes can happen, but it is the manner in which they are addressed that truly reflects the quality of customer service. In this instance, the lack of attentiveness and unwillingness to correct the issue without further inconvenience to me as a customer was disappointing.
I kindly request that this matter be addressed to ensure that other customers do not experience similar issues in the future. Additionally, I would appreciate a response outlining the steps that will be taken to prevent such occurrences moving forward.
Very slow to make food -10/10 experience even thing premade such as the breads
Kid-friendliness: No
Atmosphere: 1
Food: 2
Service: 1
Aisha Jones
Quick in and out locale. Always gives you a cup of ice if you need.
Wheelchair accessibility: Wheelchair freindly
Atmosphere: 5
Food: 5
Service: 5
Kristina Bailey
Service here is just fine! There’s 8 people working but not one makes eye contact and greets any customer who walked in. I was carrying a huge thermos that I was returning but not one gave any instructions on where to put it or offered to take it since clearly it was there’s and I was returning it. There were only 3 customers in the entire store and with 8 workers not one of them greeted customers or said shot or even looked up. It’s sad. I was at the register for a good 2. Mins after standing there with the thermos for a good 5 mins.
Atmosphere: 1
Food: 1
Service: 1
Fusion Foodie30
Starbucks is always good I would say at any place, kind staff and got my drink quick. I would try double chocolate chip frappuccino woth white mocha and whip cream really good!
Parking: There is a gas station next store 4 spots including handicapped in front on side decent amount
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg White & Roasted Red Pepper Egg Bites
Debbie was amazing during our visit. We had screaming kids and mistakenly ordered the wrong thing. Debbie was so nice to our kids and offered to remake our beverage. It was a small act that really made our day, so classy!
Honestly order wise, is a 15/10 I’ve been to a lot of Starbucks and they make my drink the best every time.
Service could be better considering they don’t give you straws and you’re sitting there waiting for someone to be available to ask, without trying to be rude.
Atmosphere is 50-50 there are times I hear the workers being rude to eachother. The workers will have an attitude if you’re standing there too long waiting for something.
Atmosphere: 4
Food: 5
Service: 2
Mix up on order. Took 25 minutes to get black coffee. I see owner did try contact me but link would not work to be contact back. Basically I ordered 2 coffee. After awhile I mentioned to the lady making the drinks that I had not received my order. She told the guy at coffee pot to plz get 2 coffees. 10 minutes later she told a girl to plz get my coffee. After 5 minutes she just went and got them herself.
Atmosphere: 2
Food: 4
Service: 1
Stopped here on the way to Tahoe. Good atmosphere, clean bathrooms.
Atmosphere: 5
Food: 5
Service: 5
They gave me lukewarm and weak coffee.
Atmosphere: 2
Food: 2
Service: 2
It's a starbucks lol!!!
Atmosphere: 4
Food: 4
Service: 5
Busy but fast
Atmosphere: 4
Food: 3
Service: 5
I don’t understand if my drink was wrong and you make it wrong again then tell me you have to charge extra when I’ve already paid for extra!! Horrible customer service and this is why I hate coming to this location. DO
Atmosphere: 1
Food: 1
Service: 1
Dear Starbucks Customer Service,
I am writing to formally express my dissatisfaction with a recent experience I had at your Starbucks location store number 6457-61519 after placing an online order on 9/4/24. As a regular customer, I have always valued the quality of service and products provided by Starbucks. Unfortunately, this recent incident has left me disappointed and concerned about the service standards at your establishment.
Upon placing my order online, I requested my coffee to be prepared according to my specified preferences. However, when I arrived to pick up my order, I found that my drinks had been made incorrectly as iced beverages. I immediately brought this to the attention of the barista, who acknowledged the mistake and offered to remake the drinks. While I appreciated the willingness to correct the error, the situation only worsened from there.
When the drinks were remade, I was shocked to receive what appeared to be a mere shot of coffee in a cup, significantly different from what I had ordered. When I inquired about the error , I was informed that adding more milk would incur an additional charge, despite the fact that the label on the cup clearly listed "extra milk" as part of my original order. This response was not only unprofessional but also deeply frustrating, as I had already paid for the drink to be made to my specifications.
I find it unacceptable that I was made to feel as though I was asking for something unreasonable when, in fact, I was merely requesting that my order be fulfilled as originally placed. Mistakes can happen, but it is the manner in which they are addressed that truly reflects the quality of customer service. In this instance, the lack of attentiveness and unwillingness to correct the issue without further inconvenience to me as a customer was disappointing.
I kindly request that this matter be addressed to ensure that other customers do not experience similar issues in the future. Additionally, I would appreciate a response outlining the steps that will be taken to prevent such occurrences moving forward.
Atmosphere: 1
Food: 1
Service: 1
Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese Sandwich
Restaurantji Recommends
Great place. Will come again.
Atmosphere: 5
Food: 5
Very slow to make food -10/10 experience even thing premade such as the breads
Kid-friendliness: No
Atmosphere: 1
Food: 2
Service: 1
Quick in and out locale. Always gives you a cup of ice if you need.
Wheelchair accessibility: Wheelchair freindly
Atmosphere: 5
Food: 5
Service: 5
Service here is just fine! There’s 8 people working but not one makes eye contact and greets any customer who walked in. I was carrying a huge thermos that I was returning but not one gave any instructions on where to put it or offered to take it since clearly it was there’s and I was returning it. There were only 3 customers in the entire store and with 8 workers not one of them greeted customers or said shot or even looked up. It’s sad. I was at the register for a good 2. Mins after standing there with the thermos for a good 5 mins.
Atmosphere: 1
Food: 1
Service: 1
Starbucks is always good I would say at any place, kind staff and got my drink quick. I would try double chocolate chip frappuccino woth white mocha and whip cream really good!
Parking: There is a gas station next store 4 spots including handicapped in front on side decent amount
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg White & Roasted Red Pepper Egg Bites
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