tl;dr> I called their Valley Village location for a pre-order. They didn't tell me I was forwarded to Pico so my order was at the wrong place. They refused to return my money and told me that I would be committing fraud by disputing the charge.
Dec 12 12:45pm: I called the number on their site for the Valley Village location to pre-order Sufganiyot for 8am on Dec 14. The recording thanked me for calling the location on Burbank Blvd. The repo on the phone took the pre-order but never mentioned that I was talking to the Pico location.
Dec 12 8:30am: My brother arrived at the Valley Village location at the Valley Village location as scheduled Sunday morning. The employees had no idea of any order and shared they are having phone issues that may have redirected the call to a different location. My brother picked and paid for some new Sufganiyot. Given the mix up, we assumed that the Valley Village location would cancel the pre-order. However, my card was charged later in the day.
Dec 12 3:40pm: I received a voicemail that the store was waiting for us to pick up the original order.
Dec 12 3:45pm: My wife called back and spoke to a rude employee who suggested it was our fault for not specifying the location we were ordering from. They promised a manager call back which never happened.
Dec 16 10:50am: I sent an email following up for a refund.
Dec 18 11:37am: I called the Valley Village location. They apologized and reiterated that the mix up was not our fault. They promised a refund but advised I needed to talk to the manager at the Pico location to get it.
Dec 18 11:43am: I spoke with the Pico manager who was incredibly rude. He repeatedly claimed that even though I called the Valley Village number and even though the recording said I called the Valley Village location that I should have known to indicate the location for the order. He offered a credit for a future purchase but refused to issue a refund. When I mentioned that I was going to open a dispute with my credit card, he said that I'd be committing fraud by doing that and that he has a team of people who will ensure I don't get my money back.
Dec 18 11:46am: I called the Valley Village location back explaining the situation but the lady there said she couldn't do anything.
Food: 4
Service: 1
debbaworks
This is a hole in the wall, storefront bakery. I came to know of it via the app called too good to go. They make beautiful Breads and pastries period and I've enjoyed all my purchases so far.
Atmosphere: 4
Food: 5
Service: 5
CryptoPay
Too Good to Go:
I ordered 2 bags:
I received 3 Challahs... I should have known better than to pick up on Saturday.
So ... if anyone is going to order this on a different day, please place your reviews to see if they give anything else, thanks.
Atmosphere: 3
Food: 3
Service: 3
Claudia Perry
My daughter says they have the best bagels she’s ever had!!!
Atmosphere: 5
Food: 5
Service: 5
Cerin P
Amazing food and wonderful customer service. Everything I’ve tried there has been great.
Atmosphere: 5
Food: 5
Service: 5
Michael G. Golden
Fresh a ned tasty pastry and bread.
Alan Marenburg
Great kosher bakeey
Tavari Family
Very nice front lady
Jessica Wit
If you are looking for an authentic, kosher, Jewish bakery, it does not get any better than Schwartz Bakery. I always thought that Portos bakery was number 1, well that spot is now taken by Schwartz Bakery. Their blintzes with cheese are amazing. I was shocked to know that the cheese is actually dairy free (parve), but it has a full taste of actual cheese, not an easy task if you ever bought dairy-free products. The assortment is great as well, you can find anything from non sweet potato knishes to savory little chocolate rolls and poppy seed roulettes. The little challas are very delicious too. I honestly can say that out of dozens of items that I had tried there, I have not found one that was not tasty.
tl;dr> I called their Valley Village location for a pre-order. They didn't tell me I was forwarded to Pico so my order was at the wrong place. They refused to return my money and told me that I would be committing fraud by disputing the charge.
Dec 12 12:45pm: I called the number on their site for the Valley Village location to pre-order Sufganiyot for 8am on Dec 14. The recording thanked me for calling the location on Burbank Blvd. The repo on the phone took the pre-order but never mentioned that I was talking to the Pico location.
Dec 12 8:30am: My brother arrived at the Valley Village location at the Valley Village location as scheduled Sunday morning. The employees had no idea of any order and shared they are having phone issues that may have redirected the call to a different location. My brother picked and paid for some new Sufganiyot. Given the mix up, we assumed that the Valley Village location would cancel the pre-order. However, my card was charged later in the day.
Dec 12 3:40pm: I received a voicemail that the store was waiting for us to pick up the original order.
Dec 12 3:45pm: My wife called back and spoke to a rude employee who suggested it was our fault for not specifying the location we were ordering from. They promised a manager call back which never happened.
Dec 16 10:50am: I sent an email following up for a refund.
Dec 18 11:37am: I called the Valley Village location. They apologized and reiterated that the mix up was not our fault. They promised a refund but advised I needed to talk to the manager at the Pico location to get it.
Dec 18 11:43am: I spoke with the Pico manager who was incredibly rude. He repeatedly claimed that even though I called the Valley Village number and even though the recording said I called the Valley Village location that I should have known to indicate the location for the order. He offered a credit for a future purchase but refused to issue a refund. When I mentioned that I was going to open a dispute with my credit card, he said that I'd be committing fraud by doing that and that he has a team of people who will ensure I don't get my money back.
Dec 18 11:46am: I called the Valley Village location back explaining the situation but the lady there said she couldn't do anything.
Food: 4
Service: 1
This is a hole in the wall, storefront bakery. I came to know of it via the app called too good to go. They make beautiful Breads and pastries period and I've enjoyed all my purchases so far.
Atmosphere: 4
Food: 5
Service: 5
Too Good to Go:
I ordered 2 bags:
I received 3 Challahs...
I should have known better than to pick up on Saturday.
So ... if anyone is going to order this on a different day, please place your reviews to see if they give anything else, thanks.
Atmosphere: 3
Food: 3
Service: 3
My daughter says they have the best bagels she’s ever had!!!
Atmosphere: 5
Food: 5
Service: 5
Amazing food and wonderful customer service. Everything I’ve tried there has been great.
Atmosphere: 5
Food: 5
Service: 5
Fresh a ned tasty pastry and bread.
Great kosher bakeey
Very nice front lady
If you are looking for an authentic, kosher, Jewish bakery, it does not get any better than Schwartz Bakery. I always thought that Portos bakery was number 1, well that spot is now taken by Schwartz Bakery. Their blintzes with cheese are amazing. I was shocked to know that the cheese is actually dairy free (parve), but it has a full taste of actual cheese, not an easy task if you ever bought dairy-free products. The assortment is great as well, you can find anything from non sweet potato knishes to savory little chocolate rolls and poppy seed roulettes. The little challas are very delicious too. I honestly can say that out of dozens of items that I had tried there, I have not found one that was not tasty.
Restaurantji Recommends
Loading...