Chuck E. Cheese

4714 Telephone Rd, Ventura
(805) 644-9777

Recent Reviews

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Las aventuras de Marjorie Marjorie

Great place

Maria Rosales

Had my daughter's n grandson birthday on 12/19/25 . First time for party the party host was the best Rafael thank u .you were the best

Heayer Schnider Macias

I actually enjoyed it here, its a bit chaotic, a bit expensive. There's 2 giant screens 1 on the floor thw other on the wall that play chuck Es music and whatnot. The food is slow to come out but its well done mostly. Chuck e wil ll celebrate with the birthday kids and visit ectopic birthday table.

Cheli

My daughter loves going here, the only thing I don’t like is the wait at the register and to check her card for her to get a candy with the tickets she won.

Nadia Lopez

My gosh where do I even start. We had my daughter’s birthday party here on 11/05/25 at 6 PM and it was a complete disaster.

We arrived 30 minutes early to place our food order and waited at the door for the stamp on our hand for about 15 minutes. No one acknowledged us so we walked in. When we ordering we told the cashier we didn’t have a stamp ,that no one was at the door, she rolled her eyes and walked away upset to stamp us. That should have been the first red flag.

We placed a $300+ plus food order and paid $200 for the party bundle and sat to wait. Our guests arrived right at 6 PM and we still had no food. It wasn’t until 7 PM that we started getting our pizzas and out of eight pizzas we only got seven. The app platers we ordered were cold! When I asked for the missing pizza they tried arguing with me insisting we already had all the pizzas, when I named all the pizzas we received the lady making the pizzas grabbed one she was making and stared at me pissed off threw it into the oven aggressively .

My father in law and cousin ordered wings when they arrived at 6 PM and didn’t get them until 7:45 PM! The soda machines had no ice, some were dispensing water, and then the AC started leaking, water actually dripped on me before they put buckets down.

Almost every worker was rude or ignoring people. I saw one lady yell at a customer who paid for the jumping section. She told the lady the socks she handed her were too small for her kids. The cashier yelled at the customer “that’s all we have! ” and proceeded to ignore her. The party next to us looked just as upset as we were.

A lot of the kid games weren't working or were turned off.

When it was time to leave a worker refused to let my friend and her kids out because they didn’t have stamps, even though no one was at the door when we arrived to stamp anyone in the first place.

The only good thing was our host Rafa, I believe that was his name. He was the only polite and respectful person there trying to make the best of it.

Don’t waste your money here! This place has gone to shit.

Update 12/02/25- this place or the owner doesn't care what we have to say or how shitty their service was. I reached out to the link he provides in all his bad reviews and have yet to hear from anyone. You are better off spending your money on a normal birthday party at the park or home.

Joe Ruiz

Fun time!

Jolene O

Was there on a weekday and wasn’t too busy. Staff were unhelpful when I had a question about the machines, took forever to get someone to assist. Machines to get your token credits were all out of service but 1. Pizza took awhile and when it was ready for pick up it was barely warm. Then when it came to exchange points for prizes most prizes were not even available. Ended up giving our points to another child. Never again.

Amanda Zapata

This location is not worth buying the play card because more then half of their games are broken and just resets on theor own so you basically play for free. This one staff member sent me to a very long line just to get 2 water cups then proceeds to walk away on her phone . This specific staff member was rude from most time I've seen her . Im very dissapoint in customer service at this location is unfortunate. And when a handful of staff members are at the registers . They are talking to each other with only ONE register open and dont bother to help the young lady. This is a very disappointing experience.

Bryan Mejia

Good ol' Family fun. Skeeball and basketball hoops let the adults have a swing at the fun. Plenty of options for food, drinks. We will be back. Also the pass is good for most locations in the U.S. for our of state trips.

Angie Hernandez

We were at Chuck E. Cheese on Saturday for our niece’s birthday party, and unfortunately, the oven broke, causing a huge backlog in the kitchen. No one could order food, and we ended up getting ours after about two hours. That said, I want to give a big thank-you to Rafa and his manager for being so accommodating. It was clearly a tough day for the whole team, but they stayed professional and did their best even while getting complaints from every direction. I really appreciate how they handled a stressful situation with patience and kindness.

Jennie Martinez

Had a very good time and the kids had fun.

Erica Riley

The greatest experience ever for hosting my first party and Colton was amazing and I believe her name is kira. They were very attentive very helpful and very kind. They made my life easier.

Irwin Tan

Great staff and good food!

Vanessa Viveros

Love this Chuck E. Cheese!
Nice friendly staff
Manager was very nice his name was Colton

Shelly Richards

Kid and adult friendly. They have renovated the place so no more cheese smell.

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