Once I went in for lunch and forgot the pin to my card and the cashier was so patient with me then I went in for dinner and I'm on a walker and the gentleman even brought the food to my table for me they are very very courteous. Ty the food is my Favorite in Ventura (healthy choices)
Parking: They have a handicap parking close to the door which was convenient and my ride used it. Also public bus drop right in front
I have been to other El Pollo Loco establishments in California and this one right here is by far the best ever! The flavors are so good and the staff is very nice. I am going beck again.
Atmosphere: 5
Food: 5
Service: 5
Tommy Taylor
Food was amazing and customer service as well
Atmosphere: 5
Food: 5
Service: 5
Federico Rivera
Absolute great experience the food is amazing. The staff is so friendly. ! My Family and I love going here and I always take to go !
Atmosphere: 5
Food: 5
Service: 5
Sonya M. Webb
They are very fast, very professional and courteous. The food is so good here. The dining room lacks atmosphere and somewhat feels outdated and obsolete. Parking is always a challenge at lunch time.
Everything is good, except the cleanliness in the bathrooms and food area inside, all the edges are horribly dirty, they have food, chicken bones, cobwebs, etc. The truth is that it made me sick to be eating like that, that's why I give 3 stars, it's a shame it's not can you put photos
Atmosphere: 5
Food: 5
Service: 5
Christine Garza
So I took my mother here to have lunch! Wasn’t greeted by anybody I just had to figure out on my own to use the kiosk, heard alot about these double tostadas so I had to try them well wasn’t worth it! But worst is I paid extra to make it a meal because I wanted a drink! They failed to tell me that the soda machine was all out of Soda, I told the lady who walked by me twice as I was dumping my drink or out that the soda isn’t working she says “oh yea the Coke Dr Pepper and sprite are all out” like really?? What was left?? Geez! So I told her maybe she needs to put up a sign because ppl were finding out the way I found out! She said “I’ll let my manager know” well we ate our food there and the whole time they never once out a sign up and failed to tell people before they purchased a large drink! Smh shame on you! Customer service sucked here!
Atmosphere: 1
Food: 1
Service: 1
Veronica Durham
Always good! Especially the double chicken avocado Tostada.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
Regina Hernandez
This location is always too busy. Had a mobile order and it wasn't made until I asked if they received it. That came after waiting 15 minutes and watching several people get thier orders after asking about them.
Atmosphere: 3
Food: 5
Service: 3
scott carlson
Touch screen ordering, impersonal and cold. Took longer, will not be coming back.
Once I went in for lunch and forgot the pin to my card and the cashier was so patient with me then I went in for dinner and I'm on a walker and the gentleman even brought the food to my table for me they are very very courteous. Ty the food is my Favorite in Ventura (healthy choices)
Parking: They have a handicap parking close to the door which was convenient and my ride used it. Also public bus drop right in front
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken & Avocado, Double Chicken Avocado Salad, Tostada Salad, Three Piece Chicken Combo
I have been to other El Pollo Loco establishments in California and this one right here is by far the best ever! The flavors are so good and the staff is very nice. I am going beck again.
Atmosphere: 5
Food: 5
Service: 5
Food was amazing and customer service as well
Atmosphere: 5
Food: 5
Service: 5
Absolute great experience the food is amazing. The staff is so friendly. !
My Family and I love going here and
I always take to go !
Atmosphere: 5
Food: 5
Service: 5
They are very fast, very professional and courteous. The food is so good here. The dining room lacks atmosphere and somewhat feels outdated and obsolete. Parking is always a challenge at lunch time.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad, Double Chicken Tostada Salad
Everything is good, except the cleanliness in the bathrooms and food area inside, all the edges are horribly dirty, they have food, chicken bones, cobwebs, etc. The truth is that it made me sick to be eating like that, that's why I give 3 stars, it's a shame it's not can you put photos
Atmosphere: 5
Food: 5
Service: 5
So I took my mother here to have lunch! Wasn’t greeted by anybody I just had to figure out on my own to use the kiosk, heard alot about these double tostadas so I had to try them well wasn’t worth it! But worst is I paid extra to make it a meal because I wanted a drink! They failed to tell me that the soda machine was all out of Soda, I told the lady who walked by me twice as I was dumping my drink or out that the soda isn’t working she says “oh yea the Coke Dr Pepper and sprite are all out” like really?? What was left?? Geez! So I told her maybe she needs to put up a sign because ppl were finding out the way I found out! She said “I’ll let my manager know” well we ate our food there and the whole time they never once out a sign up and failed to tell people before they purchased a large drink! Smh shame on you! Customer service sucked here!
Atmosphere: 1
Food: 1
Service: 1
Always good! Especially the double chicken avocado Tostada.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
This location is always too busy. Had a mobile order and it wasn't made until I asked if they received it. That came after waiting 15 minutes and watching several people get thier orders after asking about them.
Atmosphere: 3
Food: 5
Service: 3
Touch screen ordering, impersonal and cold. Took longer, will not be coming back.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Soon as I entered they greeted me with kindness. Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken & Avocado, Taco Complete Family Combo, Pollo Bowl
Very clean restaurant really enjoyed the service.
Parking: Good parking had to walk only about 10 seconds
Kid-friendliness: Very kid friendly
Wheelchair accessibility: Nice ramp leading to the restaurant
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Bowl
Always a great experience visiting this location. The staff is incredibly helpful and I'm always served within minutes after ordering.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Family Pack, Chips & Guacamole Large
Place is
Atmosphere: 5
Food: 5
Service: 5
I love the chicken, always fresh and hot. One of my favorite sides is the corn. Almost better than Popeyes. The service is always great.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken & Avocado, 2 Pieces Chicken Combo
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