El Pollo Loco

1722 S Victoria Ave Suite A, Ventura
(805) 654-1723

Recent Reviews

Christine Garza

So I took my mother here to have lunch! Wasn’t greeted by anybody I just had to figure out on my own to use the kiosk, heard alot about these double tostadas so I had to try them well wasn’t worth it! But worst is I paid extra to make it a meal because I wanted a drink! They failed to tell me that the soda machine was all out of Soda, I told the lady who walked by me twice as I was dumping my drink or out that the soda isn’t working she says “oh yea the Coke Dr Pepper and sprite are all out” like really?? What was left?? Geez! So I told her maybe she needs to put up a sign because ppl were finding out the way I found out! She said “I’ll let my manager know” well we ate our food there and the whole time they never once out a sign up and failed to tell people before they purchased a large drink! Smh shame on you! Customer service sucked here!

Atmosphere: 1

Food: 1

Service: 1

Veronica Durham

Always good! Especially the double chicken avocado Tostada.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Chicken Avocado Salad

Regina Hernandez

This location is always too busy. Had a mobile order and it wasn't made until I asked if they received it. That came after waiting 15 minutes and watching several people get thier orders after asking about them.

Atmosphere: 3

Food: 5

Service: 3

scott carlson

Touch screen ordering, impersonal and cold. Took longer, will not be coming back.

Atmosphere: 1

Food: 3

Service: 1

Brenda Flores

Soon as I entered they greeted me with kindness. Great customer service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken & Avocado, Taco Complete Family Combo, Pollo Bowl

jose chavez

Very clean restaurant really enjoyed the service.Parking: Good parking had to walk only about 10 secondsKid-friendliness: Very kid friendlyWheelchair accessibility: Nice ramp leading to the restaurant

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pollo Bowl

Wyatt Bledsoe

Always a great experience visiting this location. The staff is incredibly helpful and I'm always served within minutes after ordering.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Family Pack, Chips & Guacamole Large

J V

Place is

Atmosphere: 5

Food: 5

Service: 5

machelle nunnery

I love the chicken, always fresh and hot. One of my favorite sides is the corn. Almost better than Popeyes. The service is always great.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Chicken & Avocado, 2 Pieces Chicken Combo

Fernando Romo

Good food and healthy

Atmosphere: 5

Food: 5

Service: 5

Diane

Best time to go during the Super Bowl. Not a soul in there.

Atmosphere: 3

Food: 3

Service: 4

Gabriela Garnica

Good food and service !

Atmosphere: 5

Food: 5

Service: 5

Yudith Carachure

management and cashiers suck and rude and have attitudes

Sarah Springfield

If I could I would rate it half a star the management team needs to be retrained or replaced, this is the most horrible service and experience I have ever had. When asked for a manager the “manager “ was the rudest one he should work on his people skills. NEVER going

Atmosphere: 1

Food: 1

Service: 1

Brandon P.

Came in tonight and got some food to-go. Food was delicious and I have to give a shoutout to the employees working tonight. I didn't grab his name but the man who took my order had excellent customer service skills and was very friendly. He was very clear and had a great attitude. The restaurant was also clean and well taken care of.

Load More