Amazing costumer service. I order bundtinis for a celebration of life and Anastasia was beyond kind. She helped up tremendously with our order. Such a beautiful store and amazing cakes.
Gaby F
Mrs. Terry,I hope this message finds you well. As a loyal customer, I understand that your establishment can get quite busy. Today, I called to place an order for pickup and was asked to hold. I patiently agreed, only to be on hold for 17 minutes before having to hang up and call back.Upon my second call, I requested to speak with a manager. After being placed on hold again, I was eventually connected with a young lady named Paloma. She admitted to forgetting about my previous hold due to the high volume of customers. While I understand mistakes happen, I believe it's crucial to speak with a manager in such situations, especially when I'm trying to place a simple order.When I asked Paloma for her last name to verify her managerial position, she responded defensively, questioning my request. Her attitude made it seem like I was trying to escalate the situation, when all I truly wanted was to address the issue with a manager directly.I value the service and products at your establishment and hope this feedback will be taken constructively to improve customer experience.
Service: 1
Alexis L.
The service here makes the overall experience a place to always return. I just want to say that Anastasia was super helpful and made my birthday that much more special. She made me feel welcome the moment I went in and literally spent quality time with each guest. I hope she gets this review and knows that she is a total rockstar for being herself, very genuine.
Janice W.
Always the best deal in town. Excellent cakes and service. Needed a dessert for an impromptu dinner invite. Easy-peasy decision to pick up a few bundlets.
Tiffany O.
Can't go wrong with Nothing Bundt Cakes. The raspberry lemon is my fav. The minis are perfect for events.
Geri W.
I would like to thank Terri for going over and above to make my grandsons Valentine's Day sweeter. There are only a few generous people in this world. I'm glad our paths crossed!
Shel Thomas
I used NBC for my Wedding Shower. They were so cute and everyone loved theDietary restrictions: They had gluten free options !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bundtlets
Jessica Venegas
The store had a faint smell of Dog and sure enough one of the bundtinis in the 28 dollar dozen had a dog hair...I can't believe I paid so much for so little and it had feline hair in it....VENTURA LOCATION.....SAD......that's
Atmosphere: 2
Food: 1
Service: 5
Recommended dishes: Bundtinis
P C
Have been going to this location for a few years now. The staff are always so friendly and helpful at this Ventura location.Their cakes are always in stock. Can't wait for this year's pop up flavors.
Found a long hair in the peppermint chocolate bundt cake. Then found another long dark hair baked into it.
Food: 1
Berta B.
I love their bundtlet's! I haven't tried their larger cakes yet. I went in today to get my free bundtlet for my birthday. I ordered their limited time lemon and raspberry flavor which was yummy! The lady that rang me up was nice and asked if I had any plans for my birthday. I appreciated that she took the time to talk to me while she handed over my bundtlet. The inside of the store is filled with cute things to give as a gift to someone along with their bund cakes. Very nice store!
Mary McDean
Love their cakes - nicely packaged and an easy item to pick up for a last minute gift idea. Staff are friendly and accommodating.
Eric Z
If you're in a last-minute pinch, you can't go wrong with a Bundt from this place. It's pricey, but to be able to walk in and out with a dessert for a dinner party.... PRICELESS!
Cindi C.
Pre-ordered/paid day before, order wasn't ready at assigned time & waited over 25min from designated pickup time for order to be completed. Very disappointing.
Amazing costumer service. I order bundtinis for a celebration of life and Anastasia was beyond kind. She helped up tremendously with our order. Such a beautiful store and amazing cakes.
Mrs. Terry,I hope this message finds you well. As a loyal customer, I understand that your establishment can get quite busy. Today, I called to place an order for pickup and was asked to hold. I patiently agreed, only to be on hold for 17 minutes before having to hang up and call back.Upon my second call, I requested to speak with a manager. After being placed on hold again, I was eventually connected with a young lady named Paloma. She admitted to forgetting about my previous hold due to the high volume of customers. While I understand mistakes happen, I believe it's crucial to speak with a manager in such situations, especially when I'm trying to place a simple order.When I asked Paloma for her last name to verify her managerial position, she responded defensively, questioning my request. Her attitude made it seem like I was trying to escalate the situation, when all I truly wanted was to address the issue with a manager directly.I value the service and products at your establishment and hope this feedback will be taken constructively to improve customer experience.
Service: 1
The service here makes the overall experience a place to always return. I just want to say that Anastasia was super helpful and made my birthday that much more special. She made me feel welcome the moment I went in and literally spent quality time with each guest. I hope she gets this review and knows that she is a total rockstar for being herself, very genuine.
Always the best deal in town. Excellent cakes and service. Needed a dessert for an impromptu dinner invite. Easy-peasy decision to pick up a few bundlets.
Can't go wrong with Nothing Bundt Cakes. The raspberry lemon is my fav. The minis are perfect for events.
I would like to thank Terri for going over and above to make my grandsons Valentine's Day sweeter. There are only a few generous people in this world. I'm glad our paths crossed!
I used NBC for my Wedding Shower. They were so cute and everyone loved theDietary restrictions: They had gluten free options !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bundtlets
The store had a faint smell of Dog and sure enough one of the bundtinis in the 28 dollar dozen had a dog hair...I can't believe I paid so much for so little and it had feline hair in it....VENTURA LOCATION.....SAD......that's
Atmosphere: 2
Food: 1
Service: 5
Recommended dishes: Bundtinis
Have been going to this location for a few years now. The staff are always so friendly and helpful at this Ventura location.Their cakes are always in stock. Can't wait for this year's pop up flavors.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bundtlets
Customer service is awesome!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Found a long hair in the peppermint chocolate bundt cake. Then found another long dark hair baked into it.
Food: 1
I love their bundtlet's! I haven't tried their larger cakes yet. I went in today to get my free bundtlet for my birthday. I ordered their limited time lemon and raspberry flavor which was yummy! The lady that rang me up was nice and asked if I had any plans for my birthday. I appreciated that she took the time to talk to me while she handed over my bundtlet. The inside of the store is filled with cute things to give as a gift to someone along with their bund cakes. Very nice store!
Love their cakes - nicely packaged and an easy item to pick up for a last minute gift idea. Staff are friendly and accommodating.
If you're in a last-minute pinch, you can't go wrong with a Bundt from this place. It's pricey, but to be able to walk in and out with a dessert for a dinner party.... PRICELESS!
Pre-ordered/paid day before, order wasn't ready at assigned time & waited over 25min from designated pickup time for order to be completed. Very disappointing.