Water's Edge Restaurant and Bar

Went here for my birthday dinner and it happened to be on the same day as the parade of lights so we had to order the $99 special. Where we were sat was probably the worst seats on the patio so I couldn't enjoy the boats or fireworks from my seat. The first two courses took a while (waiting an hour for 3 pieces of crostini). However , once I talked to one of the hostesses, it seems like the kitchen started to catch up and the dining experience was nice. The steak was the highlight , cooked perfectly. I'll definitely return to see what the original menu has to offer.

Atmosphere: 4

Food: 4

Service: 4

Place was practically empty at Sunday brunch. There was a party of 20 across the room. No one acknowledged our presence for about 20 minutes from the time we sat w menus. Then another couple walked in, sat, waiter came right over?! We stood up and walked right out! WTH is that all about?

Service: 1

Their Thanksgiving Buffet is amazing, it was an excellent experience! The food was amazing the atmosphere was perfect and the service was Top Notch!

Atmosphere: 5

Food: 5

Service: 5

I had a terrible experience at Waters Edge in Ventura. I placed an online order for Thanksgiving, received a confirmation, and showed up to pick it up—only to be rudely told by the maître d’ that they “weren’t taking online orders” because of their buffet. He refused to help, told me to contact Toast, and even told the Toast rep he was “too busy” to deal with it. I left with no Thanksgiving meal for my family despite paying for it. Completely unprofessional, uncaring, and unacceptable. I won’t ever return or recommend this place.

⭐️ 1-Star Review: Waters Edge, Ventura, CA

I have never experienced such unprofessional, dismissive treatment from any restaurant as I did at Waters Edge this Thanksgiving. I placed an online order, received a full confirmation, and arrived expecting to pick up the meal I paid good money for. Instead, I was met with one of the rudest interactions I’ve ever had with restaurant staff.

The maître d’ barely looked at my confirmation before curtly telling me that because it’s Thanksgiving they were serving a buffet and “not taking online orders.” No apology, no attempt to help, no acknowledgment that I had a confirmed order they accepted. When I explained the situation again and showed him the confirmation, he simply brushed it off and told me to “contact Toast,” their ordering system.

Toast customer service actually tried to help—they even reached out to the restaurant while I was standing there—but the maître d’ told the Toast representative that he was “too busy” to deal with it and that I should “call tomorrow.” Meanwhile, I was left standing there on Thanksgiving Day with no meal for my family and money already charged.

There was zero concern, zero responsibility taken for their mistake, and absolutely no customer service. Their attitude made it clear that my situation was not important to them in the slightest.

Because of their complete lack of professionalism and compassion on a holiday—when people rely on to-go meals more than ever—I will never return and will never recommend Waters Edge to anyone. This was a horrible experience from start to finish, and they should be ashamed of how they treat paying customers.

Besides good food, nice view, service. Worth it!!

Atmosphere: 5

Food: 5

Service: 5

I came in a couple weeks ago and the food was great! Servers and employees were awesome. There was only another table besides us, so food came out quick. Although, there was an older gentleman who continuously interrupted us. He seemed to be micro managing the employees. Other than that, everything was good.

Atmosphere: 3

Food: 5

Service: 4

We were here for an afternoon of football and eats. Also, brought our dice game along to play ship, captain and crew. Unfortunately, I left my dice game there. I did confirm they have it however, management has chosen not to take the time to sending it back to me in AZ. It is the difference between average customer service and exceptional customer service! I also offered and certainly pay for the cost to ship but never heard back. I would of provided a 4-5 star review if they would of gone the extra mile. Next time we are in the area, we will go to the other side of the harbor where there are many more bar and restaurants to choose from.

Atmosphere: 4

Food: 4

Service: 2

Hidden gem right on the water! From the beautiful entry, the phenomenal food, and the incredible staff, being right on the water this restaurant has it all! Highly recommend!

Great view. Food was spectacular! Gem for sure. Prices good too. Been many times and always good

Atmosphere: 5

Food: 5

Service: 5

Decent food and a nice view. A mix of different types of foods and beverages

Atmosphere: 5

Food: 3

Service: 4

Amazing waitress, very kind and on top of everything.

Atmosphere: 5

Food: 5

Service: 5

The food was absolutely amazing with generous portion sizes! The B.L.A.T. salad was especially delicious. Service was excellent and the beautiful views overlooking the water made the experience even better. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

The Brussels sprouts were absolutely delicious. I forgot the name of the other dish I tried—it was unique, creamy, and flavorful. The pistachio gelato was top notch too. Only tip: it’d be great if the windows and blinds were kept a bit cleaner to match the overall vibe 🩵

Atmosphere: 4

Food: 5

Service: 5

This place does not serve dinner until 3:00 pm and I did not see this information on its website. We arrived at z:30 pm and asked whether we can get some drink on our dinner table until dinner time. But we were told that we can only sit in the bar area which had only high chairs which was not suitable for some of our guests. So we got conflicting responses from servers and the owner which came to our table and denied of such rules.
The food was good with fair price.

Atmosphere: 4

Food: 4

Service: 3