Sarku Japan

Worst customer service. I ordered chicken teriyaki before leaving the mall. Got home to eat it and the chicken was not done, pink and goeey. So I decided to try to cook it some more before driving all the way back to the mall. Well, that didn’t help at all. So I drove all the way back to the mall, explained what happened and I can not believe the attitude and continuous push back I recieved on how I ordered it an hour ago and it looked fine. The looks they gave me. They way she slammed and pushed my food down the line and rushed me to get it (with a customer in front of me) The only reason I’m didn’t push back is because I knew that’s what they expected and wanted. I smiled, got my food and immediately ran to make this review!

Love the North Riverside location they’re always delicious and the customer service is friendly and welcoming to say the least.

Great food, good price

Atmosphere: 5

Food: 5

Service: 5

Super yummy. Attentive staff. Friendly service. Cheap and very delicious. Will be back!

Waited a while to get our food which we didn’t mind BUT when our number was called I stepped up to get my order and the worker packaging and handing out the food looked me up and down and asked me for my receipt as if I was trying to steal the food that I’d JUST PURCHASED. Mind you I had the cup with the logo FROM HIS RESTAURANT IN MY HAND!!! I stood there and he NEVER asked the following 3 Hispanic customers for their receipt prior to handing them their food. Disrespectful to say the least and I made sure to let him know that I saw and felt the disrespect.

excellent service

Atmosphere: 5

Food: 5

Service: 5

Staff is friendly and food is great!

Atmosphere: 5

Food: 5

Service: 5

The chicken sushi was delicious wish had it with out seaweed but its was not bad!... with it

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Chicken Teriyaki Roll

Delicious food. Loved it.

Atmosphere: 4

Food: 5

Service: 5

Great tasting food! 🤤 Staff not very friendly!

Atmosphere: 4

Food: 5

Service: 2

Hi so I’m a pretty frequent customer at both locations Ventura and Thousand Oaks and I rarely complain. But today was probably one of the worst experiences I’ve had. We got chicken dumpling and the were soft and soggy like the had been sitting out for a whole I ordered my plate with extra chicken but it didn’t have that. I also order a plate with chicken well done and it wasn’t well done. I went to complain and the guy at the register started telling me that he couldn’t refund my money because I had already ate it. Like yes I did I was going tot take a bit out of my food. And he started telling me he knew me again I’m frequent. He then said okay I knew good will be watching me and said started talking to me about god which respect but totally unprofessional. He was rude and unprofessional worst service and food.

Food: 1

Service: 1

So yummy

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Teriyaki Roll

I have been going to the one in Pensacola Florida since I was a child and have always had a great experience. Delicious food, so consistent every time.

Deals are only available by ordering online or through the app, which never works when there is a deal. Very convenient timing 🤬

Good price for 4 people

Atmosphere: 5

Food: 4

Service: 5