Sarku Japan

Teriyaki Tuesday 😋🤤

Liked going here but after today experience i wont be coming back. Ordered Chicken & Shimp WITH NOODLES instead of rice always my go to order not the first time i order it. Got my order sat down to eat and noticed they gave me white rice instead.

Went to complain and ALL the workers gave me a hard time saying they don't do that when i always order it like that. All of them were rude and rolled their eyes at me and didn't try to fix the problem.

DID NOT FIX MY ORDER WORST CUSTOMER SERVICE I HAVE EXPERIENCED.

The chicken was amazing. I suggest this especially if you are REALLY hungry.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Beef & Teriyaki Chicken with Soba Noodles

Surprised to find them on Uber Eats and they definitely lured us here with the bogo promo!Located in the food court at the Pacific Mall, it brought back lots of memories picking up our food there. The bag and food were well packaged, very sturdily too I might add.Smell of food was intoxicating on the drive home, tasted as good as I remembered it. Huge portion of rice with good portions of protein and veggies. I added chili oil on mine and it was YUM!

Atmosphere: 4

Food: 5

Service: 5

07/26/2022 Edit update giving lower star. For this specific place
The food way way dryer than before and smaller amount while the price increased.
Its my favorite place but i don't know anymore.

They need better training on new employees or better lead/manager on this area. Or atleast give better treatment for those who really work hard for giving us the best food and treatment.
This used to be my go to foods but now im reading bad reviews, im not sure if its true or not.

Edit: they gotten better than ever

Atmosphere: 5

Food: 5

Service: 5

Don’t answer phonePaying on line is a pain

Pretty good sushi but cant remember a time employees werent insanely rude sadly ?

Atmosphere: 2

Food: 4

Service: 3

Pictures of food look awesome and delicious. i got my food, and it looks like someone threw it up. They should have some pride in what they sell.

Atmosphere: 2

Food: 1

Service: 2

No one speaks English and

Atmosphere: 1

Food: 1

Service: 1

Chicken teriyaki

Sometimes they forget the sauce or takes over 20 minutes

Atmosphere: 1

Food: 5

Service: 1

I ordered a chicken and shrimp w/soba noodles and rice. The taste was plain Jane. No flavor what so ever. I asked for a teriyaki to flavor the food. I was charged 50 cents for a watered down teriyaki! I’ll give them a 1star since cashier wasn’t rude but will never buy food there again.

Food: 1

Service: 1

My son and I both ordered the beef bento box. Everything was FLAVORLESS. They gave us free Siracha sauce, which I can't have, so I asked for teriyaki sauce and they charged me 50cents! the vegetable mix had 0 taste. the beef had very little taste the California rolls no taste so to try to get some flavor I poured the teriyaki all over everything. But even the teriyaki sauce was weak. Watered down maybe. I ordered a side of shrimp to mix with my beef. I opened the container and they smelled so bad. It was a strong odor. they were old. Save your money. eat somewhere else. I don't know what they are doing back there. I swear maybe everything gets soaked to death in water. it was our first time and will be our last. 4 thumbs down.

Had the chicken teriyaki had little flavor, had to add more sauce to make taste ok. They do not offer any refill on sodas. They were rushing though order and not that busy. Not impressed with the food.

Atmosphere: 1

Food: 2

Service: 2

Had the chicken teriyaki had little flavor, had to add more sauce to make taste ok. They do not offer any refill on sodas. They were rushing though order and not that busy. Not impressed with the food.

Atmosphere: 1

Food: 2

Service: 2