Sarku Japan

Waited a while to get our food which we didn’t mind BUT when our number was called I stepped up to get my order and the worker packaging and handing out the food looked me up and down and asked me for my receipt as if I was trying to steal the food that I’d JUST PURCHASED. Mind you I had the cup with the logo FROM HIS RESTAURANT IN MY HAND!!! I stood there and he NEVER asked the following 3 Hispanic customers for their receipt prior to handing them their food. Disrespectful to say the least and I made sure to let him know that I saw and felt the disrespect.

excellent service

Atmosphere: 5

Food: 5

Service: 5

Staff is friendly and food is great!

Atmosphere: 5

Food: 5

Service: 5

The chicken sushi was delicious wish had it with out seaweed but its was not bad!... with it

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Chicken Teriyaki Roll

Delicious food. Loved it.

Atmosphere: 4

Food: 5

Service: 5

Great tasting food! 🤤 Staff not very friendly!

Atmosphere: 4

Food: 5

Service: 2

Hi so I’m a pretty frequent customer at both locations Ventura and Thousand Oaks and I rarely complain. But today was probably one of the worst experiences I’ve had. We got chicken dumpling and the were soft and soggy like the had been sitting out for a whole I ordered my plate with extra chicken but it didn’t have that. I also order a plate with chicken well done and it wasn’t well done. I went to complain and the guy at the register started telling me that he couldn’t refund my money because I had already ate it. Like yes I did I was going tot take a bit out of my food. And he started telling me he knew me again I’m frequent. He then said okay I knew good will be watching me and said started talking to me about god which respect but totally unprofessional. He was rude and unprofessional worst service and food.

Food: 1

Service: 1

So yummy

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Teriyaki Roll

I have been going to the one in Pensacola Florida since I was a child and have always had a great experience. Delicious food, so consistent every time.

Deals are only available by ordering online or through the app, which never works when there is a deal. Very convenient timing 🤬

Good price for 4 people

Atmosphere: 5

Food: 4

Service: 5

Teriyaki Tuesday 😋🤤

Atmosphere: 5

Food: 5

Service: 5

Liked going here but after today experience i wont be coming back. Ordered Chicken & Shimp WITH NOODLES instead of rice always my go to order not the first time i order it. Got my order sat down to eat and noticed they gave me white rice instead.

Went to complain and ALL the workers gave me a hard time saying they don't do that when i always order it like that. All of them were rude and rolled their eyes at me and didn't try to fix the problem.

DID NOT FIX MY ORDER WORST CUSTOMER SERVICE I HAVE EXPERIENCED.

The chicken was amazing. I suggest this especially if you are REALLY hungry.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Beef & Teriyaki Chicken with Soba Noodles

Surprised to find them on Uber Eats and they definitely lured us here with the bogo promo!Located in the food court at the Pacific Mall, it brought back lots of memories picking up our food there. The bag and food were well packaged, very sturdily too I might add.Smell of food was intoxicating on the drive home, tasted as good as I remembered it. Huge portion of rice with good portions of protein and veggies. I added chili oil on mine and it was YUM!

Atmosphere: 4

Food: 5

Service: 5