Esperanza who was very friendly greeted me as soon as I walked in the door. She has very good energy that made me feel very welcome at this McDonald's I will definitely be returning thank you esperanza
Atmosphere: 5
Food: 5
Service: 5
Charles Vieira
Well, they allow homeless and drunk people inside, they ask for money and bothered while you wait for you food.
Atmosphere: 2
Food: 4
Service: 3
hdeschm
I had an extremely disappointing experience at this McDonald's location (3737 Soto St, Vernon, CA) on June 25, 2025. I came in to pick up an Uber Eats order and also placed a personal order because I was very hungry.
Instead of treating me with basic courtesy, the staff rushed me repeatedly, showing visible impatience as I tried to get my own food. The most unacceptable part was when the manager used the store’s internal tablet to give me what I believe was a negative rating — without any explanation or justification.
I felt disrespected, singled out, and mistreated. This was unprofessional and left a very negative impression. I’ve submitted a formal complaint to McDonald’s corporate, and I hope this location takes customer service more seriously going forward.
Horrible service
Atmosphere: 1
Food: 1
Service: 1
Wouldn’t honor my McDonalds app code because they said there’s a glitch in the app
Service: 1
Fast food good
Atmosphere: 4
Food: 5
Service: 4
Came to get food and was ignored by cashier for over 10min while she was gossiping with her coworkers
Atmosphere: 2
Food: 3
Service: 1
Friendly Staff
Good Quality Food
Atmosphere: 5
Food: 5
Service: 5
Very nice staff here.
Atmosphere: 5
Food: 5
Service: 5
Popular for truck parking all times of the day but we did get a spot. Great deal on the Big Mac shareable menu.
Atmosphere: 4
Food: 5
Service: 5
Regular ol McDonald's, don't forget to ask for ketchup 😅
Atmosphere: 3
Food: 3
Service: 3
Bad customer service
Atmosphere: 1
Food: 1
Service: 1
They didn't have what I ordered on the mobile app. Once there I had to get a refund. This place was dirty and the staff was rude.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Esperanza who was very friendly greeted me as soon as I walked in the door. She has very good energy that made me feel very welcome at this McDonald's I will definitely be returning thank you esperanza
Atmosphere: 5
Food: 5
Service: 5
Well, they allow homeless and drunk people inside, they ask for money and bothered while you wait for you food.
Atmosphere: 2
Food: 4
Service: 3
I had an extremely disappointing experience at this McDonald's location (3737 Soto St, Vernon, CA) on June 25, 2025. I came in to pick up an Uber Eats order and also placed a personal order because I was very hungry.
Instead of treating me with basic courtesy, the staff rushed me repeatedly, showing visible impatience as I tried to get my own food. The most unacceptable part was when the manager used the store’s internal tablet to give me what I believe was a negative rating — without any explanation or justification.
I felt disrespected, singled out, and mistreated. This was unprofessional and left a very negative impression. I’ve submitted a formal complaint to McDonald’s corporate, and I hope this location takes customer service more seriously going forward.
Atmosphere: 1
Food: 1
Service: 1
Nice people
Atmosphere: 5
Food: 5
Service: 5
Good breakfast.
Atmosphere: 5
Food: 5
Service: 5
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