I don’t like giving bad reviews, but some places earn them without trying. I would like to say that most fast food restaurants deserve a less than 5 star review anymore since prices have risen and quality has declined. This Burger King is no exception. The first thing I noticed was how dirty the restaurant was in the dining room and behind the counter. There is no excuse for that other than the lack of employees which seems to be the biggest problem with this store. That leads to the second problem of the number of people standing in line while the one person behind the counter was busy bagging orders and dealing with Drive-Thru customers. At no point did he acknowledge the people waiting in line with a simple “I will be with you in a moment.” There were self-help kiosks off to the side, but no one should have to use a kiosk to place an order considering the price of fast food. This store suffers from a lack of staffing. It isn’t just this store, but most fast food restaurants are severely understaffed. Considering the high wages being paid for fast food workers in California, there should be people chomping at the bit to work anymore. This leads me to believe that Burger King chooses to be understaffed. The only thing that kept me from giving this store a one star review is that Burger King does serve a better tasting hamburger than most other fast food stores.
Atmosphere: 2
Food: 3
Service: 2
Carmen Cruz
Overall satisfied.
Atmosphere: 5
Food: 5
Service: 5
yucky yuck
Very good food.
kari ocampo
Worst customer service made an order online just to sit in the drive thru with no cars in front Or behind me ! Sitting here for 4 things for 35 min I’m literally just here to pick up my food that I already purchased and ordered ahead of time for . Ridiculous one person working out of 10 people in the damn restaurant
Atmosphere: 1
Food: 3
Service: 1
Janet Padilla
This is the second time ordering from this Burger King. I ordered the Texas western burger which supposed to have jalapeños. My burger had no jalapeños. They also didn't have cheesy tots and no marinara sauce for mozzarella sticks. I won't be returning back to this Burger King.
Gabrielle Garcia
Great service
Atmosphere: 5
Food: 5
Service: 5
Lady Chey
Don't waste your time going, unless you don't mind your order being wrong every single time.
Matthew Zamora
Never again
Service: 1
Nik Diva
It was great.
Atmosphere: 5
Food: 5
Service: 5
Lisa Jones
Looks creepy to drive up, first window is never open, other than that it's fine.
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Rodeo Burger, French Fries, Onion Ring, French Toast Sticks, Flame Grilled Beef
Very difficult to understand all employees who worked the drive-thru. They were slow like 12+ minutes. I also had to repeat myself constantly because of the lack of knowledge of the menu the team had.
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: Chicken Fries, Onion Ring
Amber K760
This BURGER KING is the only one up here with fresh quality food! And their buns aren't hard.. I love the employees they are always giving top notch customer service and the manager Angela is always super nice
Atmosphere: 5
Food: 5
Service: 5
dollypopkitten
DO NOT ORDER FROM THIS BURGER KING ON THE APP They are consistently out of things like ice cream or new things like the spicy strawberry sprite. If you want a refund because they do not have something, you have to do it through the app. When you try to get a refund on the app, they give you the runaround. If you have more than 2 refunds, they will REFUSE to refund you. You will have to resolve this theft through your card company by doing a chargeback, which costs Burger King even more money. The customer service employees are incompetent.
Atmosphere: 1
Food: 1
Service: 1
anthony bissonnette
All my food was soggy. My fries were soggy, and my chicken sandwich was soggy. The only thing that was not too soggy was my onion rings. It was literally the worst meal I've had from a burger King. Do better.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: French Fries, Onion Rings, Original Chicken Sandwich
Alex Puentes
Came around for lunch and everything was wonderful. I adore everyone there they were so nice and considerate. The food was nicely made not like any other I’ve been to. 10/10 would recommend
I don’t like giving bad reviews, but some places earn them without trying. I would like to say that most fast food restaurants deserve a less than 5 star review anymore since prices have risen and quality has declined. This Burger King is no exception. The first thing I noticed was how dirty the restaurant was in the dining room and behind the counter. There is no excuse for that other than the lack of employees which seems to be the biggest problem with this store. That leads to the second problem of the number of people standing in line while the one person behind the counter was busy bagging orders and dealing with Drive-Thru customers. At no point did he acknowledge the people waiting in line with a simple “I will be with you in a moment.” There were self-help kiosks off to the side, but no one should have to use a kiosk to place an order considering the price of fast food.
This store suffers from a lack of staffing. It isn’t just this store, but most fast food restaurants are severely understaffed. Considering the high wages being paid for fast food workers in California, there should be people chomping at the bit to work anymore. This leads me to believe that Burger King chooses to be understaffed.
The only thing that kept me from giving this store a one star review is that Burger King does serve a better tasting hamburger than most other fast food stores.
Atmosphere: 2
Food: 3
Service: 2
Overall satisfied.
Atmosphere: 5
Food: 5
Service: 5
Very good food.
Worst customer service made an order online just to sit in the drive thru with no cars in front Or behind me ! Sitting here for 4 things for 35 min I’m literally just here to pick up my food that I already purchased and ordered ahead of time for . Ridiculous one person working out of 10 people in the damn restaurant
Atmosphere: 1
Food: 3
Service: 1
This is the second time ordering from this Burger King. I ordered the Texas western burger which supposed to have jalapeños. My burger had no jalapeños. They also didn't have cheesy tots and no marinara sauce for mozzarella sticks. I won't be returning back to this Burger King.
Great service
Atmosphere: 5
Food: 5
Service: 5
Don't waste your time going, unless you don't mind your order being wrong every single time.
Never again
Service: 1
It was great.
Atmosphere: 5
Food: 5
Service: 5
Looks creepy to drive up, first window is never open, other than that it's fine.
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Rodeo Burger, French Fries, Onion Ring, French Toast Sticks, Flame Grilled Beef
Restaurantji Recommends
Very difficult to understand all employees who worked the drive-thru. They were slow like 12+ minutes. I also had to repeat myself constantly because of the lack of knowledge of the menu the team had.
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: Chicken Fries, Onion Ring
This BURGER KING is the only one up here with fresh quality food! And their buns aren't hard.. I love the employees they are always giving top notch customer service and the manager Angela is always super nice
Atmosphere: 5
Food: 5
Service: 5
DO NOT ORDER FROM THIS BURGER KING ON THE APP They are consistently out of things like ice cream or new things like the spicy
strawberry sprite. If you want a refund because they do not have something, you have to do it through the app. When you try to get a refund on the app, they give you the runaround. If you have more than 2 refunds, they will REFUSE to refund you. You will have to resolve this theft through your card company by doing a chargeback, which costs Burger King even more money. The customer service employees are incompetent.
Atmosphere: 1
Food: 1
Service: 1
All my food was soggy. My fries were soggy, and my chicken sandwich was soggy. The only thing that was not too soggy was my onion rings. It was literally the worst meal I've had from a burger King. Do better.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: French Fries, Onion Rings, Original Chicken Sandwich
Came around for lunch and everything was wonderful. I adore everyone there they were so nice and considerate. The food was nicely made not like any other I’ve been to. 10/10 would recommend
Atmosphere: 5
Food: 5
Service: 5
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